Which of the following documents specifies services from the client's viewpoint?
A.
Service level report
B.
Business impact analysis (BIA)
C.
Service level agreement (SLA)
D.
Service Level Requirement (SLR)
Answer:
C
User Votes:
A
50%
B
50%
C
50%
D 1 votes
50%
Discussions
0/ 1000
BobNopaddy
4 days, 13 hours ago
The Service Level Requirement (SLR) document outlines the client’s expectations for IT services. It captures the desired service quality, availability, performance, and support levels from the client’s perspective, and serves as the foundation for negotiating a formal Service Level Agreement (SLA).
Want to join our community?
Please log in or signup in order to use this feature
The Service Level Requirement (SLR) document outlines the client’s expectations for IT services. It captures the desired service quality, availability, performance, and support levels from the client’s perspective, and serves as the foundation for negotiating a formal Service Level Agreement (SLA).