six sigma cssbb practice test

Six Sigma Black Belt Exam

Last exam update: Nov 18 ,2025
Page 1 out of 16. Viewing questions 1-15 out of 227

Question 1

SWOT is an acronym for:

  • A. strengths, weaknesses, opportunities, threats
  • B. statistics without tables
  • C. sensory Weibull ordinal tools
  • D. success wields optimal teams
  • E. none of the above
Mark Question:
Answer:

A

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Question 2

Perform a risk analysis to determine the expected profit or (loss) from a project which has four
possible disjoint outcomes:
Outcome A shows a profit of $340,000 and has a probability of 0.25
Outcome B shows a profit of $120,000 and has a probability of 0.40
Outcome C shows a loss of $40,000 and has a probability of 0.10
Outcome D shows a profit of $100,000 and has a probability of 0.25

  • A. $130,000
  • B. $520,000
  • C. $154,000
  • D. ($168,000)
  • E. none of the above
Mark Question:
Answer:

C

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Question 3

The leader in the quality movement who recommended that organizations “eliminate numerical
quotas for the work force and numerical goals for management.”:

  • A. Juran
  • B. Ishikawa
  • C. Crosby
  • D. Feigenbaum
  • E. Taguchi
  • F. none of the above
Mark Question:
Answer:

F

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Question 4

The quality leader responsible for the term Total Quality Management (TQM):

  • A. Juran
  • B. Ishikawa
  • C. Crosby
  • D. Feigenbaum
  • E. Taguchi
  • F. none of the above
Mark Question:
Answer:

D

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Question 5

The quality leader most associated with the concept of robustness:

  • A. Juran
  • B. Ishikawa
  • C. Crosby
  • D. Feigenbaum
  • E. Taguchi
  • F. none of the above
Mark Question:
Answer:

E

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Question 6

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of
Commerce was killed in a horseback riding accident in 1987. That initiative was:

  • A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
  • B. “consensus of the House” proclamation for Deming’s 14 points C. changing National Bureau of Standards to NIST.
  • D. authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards.
  • E. none of the above.
Mark Question:
Answer:

E

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Question 7

A quality leader who did extensive work with Japanese industry is:

  • A. Juran
  • B. Ishikawa
  • C. Deming
  • D. Ohno
  • E. Taguchi
  • F. all of the above
  • G. none of the above
Mark Question:
Answer:

F

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Question 8

In a series of linked processes and associated feedback loops the product or service flows ________
and the information flows ________.

  • A. rapidly, slower
  • B. downstream, upstream
  • C. evenly, digitally
  • D. sooner, later
  • E. to the customer, from the supplier
  • F. none of the above
Mark Question:
Answer:

B

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Question 9

Causes in a cause and effect diagram often include management, measurement systems, mother
nature and the four standard causes:

  • A. man, material, methods, machines
  • B. man, manufacturing, methods, material
  • C. marketing, methods, material, machines
  • D. man, material, millennium, machines
  • E. none of the above
Mark Question:
Answer:

A

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Question 10

The word “champion” in the context of Six Sigma projects refers to:

  • A. the team that has had the most impact on the bottom line.
  • B. the person who has coordinated teams most effectively
  • C. the individual who has outpaced all others in six sigma knowledge
  • D. none of the above
Mark Question:
Answer:

D

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Question 11

George is an employee of Black, Inc. John is George’s internal customer. Which statement is true?

  • A. John is employed by Black, Inc.
  • B. John is employed by another company that supplies material to Black, Inc.
  • C. John is employed by a company that purchases material from black, Inc.
  • D. John is employed by another company that has a fiduciary agreement with Black, Inc.
  • E. John is employed by another company as an internal auditor.
Mark Question:
Answer:

A

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Question 12

A team has been asked to reduce the cycle time for a process. The team decides to collect baseline
data. It will do this by:

  • A. seeking ideas for improvement from all stakeholders
  • B. researching cycle times for similar processes within the organization
  • C. obtaining accurate cycle times for the process as it currently runs
  • D. benchmarking similar processes outside the organization
Mark Question:
Answer:

C

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Question 13

Customer segmentation refers to:

  • A. dividing a particular customer into parts that are more easily understood
  • B. grouping customers by one or more criteria
  • C. maintaining secure customer listings to minimize communication among them
  • D. eliminating or “cutting off” customers with poor credit history
Mark Question:
Answer:

B

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Question 14

This is an example of part of a:

  • A. QFD Matrix
  • B. Activity Network Diagram
  • C. Interrelationship Diagram
  • D. Affinity Diagram
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Answer:

A

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Question 15

Customer requirement #3 has a ______________ relationship with technical feature #3.

  • A. strong
  • B. moderate
  • C. weak
Mark Question:
Answer:

B

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