ServiceNow csa practice test

servicenow certified system administrator

Last exam update: May 13 ,2025
Page 1 out of 35. Viewing questions 1-10 out of 346

Question 1

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

  • A. Schema Map
  • B. Dependency View Most Votes
  • C. Dependency Map
  • D. Database View
Mark Question:
Answer:

b


Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/business-service-management-map-ng/concept/ c_BusinesssServiceManagementMaps.html

User Votes:
A 7 votes
50%
B 24 votes
50%
C 4 votes
50%
D 2 votes
50%
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alex_220w
6 months ago

Te answer is B

0
avarigon
1 month, 3 weeks ago

schema is acvbse

0
Rizwan.memon
3 weeks, 5 days ago

i have done the answer

0

Question 2

What is used to determine user access to knowledge bases or a knowledge article?

  • A. sn_kb_read, sn_article_read
  • B. Privacy Settings
  • C. Read Access Flag
  • D. User Criteria Most Votes
Mark Question:
Answer:

d


Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

User Votes:
A 3 votes
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B
50%
C
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D 26 votes
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alex_220w
6 months ago

Te answer is D

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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

0

Question 3

How would you navigate to the Schema map for a table?

  • A. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map Most Votes
  • B. System Dictionary > Show Schema Map; Select Table
  • C. System Definition > Show Schema Map; Select Table
  • D. System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map
Mark Question:
Answer:

a

User Votes:
A 25 votes
50%
B
50%
C 1 votes
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D 3 votes
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alex_220w
6 months ago

Te answer is A

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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

0

Question 4

A customer wants to use a client script to validate things on a form in order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

  • A. onSubmit() Most Votes
  • B. onSubmission()
  • C. onUpdate()
  • D. onLoad()
Mark Question:
Answer:

a

User Votes:
A 24 votes
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B 1 votes
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C 1 votes
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D 5 votes
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alex_220w
6 months ago

Te answer is A

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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

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Question 5

While on an Incident record, how would you add a Tag for Special Handling to the record?

  • A. Click on the Context menu, select Add Tag, type Special Handling, press enter
  • B. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter Most Votes
  • C. On the Tag field, select Special Handling from the choice list
  • D. On the Special Handling field, check the box
Mark Question:
Answer:

b

User Votes:
A 4 votes
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B 20 votes
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C
50%
D 1 votes
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alex_220w
6 months ago

Te answer is B

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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

0

Question 6

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

  • A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
  • B. The manager does not have the itil role.
  • C. The manager is not a member of the Service Desk group.
  • D. The manager is not a member of the Network and Hardware groups. Most Votes
  • E. The Assignment Group manager field is empty.
Mark Question:
Answer:

b


Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_CreateAGroup.html

User Votes:
A 1 votes
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B 7 votes
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C 6 votes
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D 11 votes
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E 1 votes
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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

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Question 7

What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?

  • A. Automapping Utility
  • B. Relationships Most Votes
  • C. Service Tracer
  • D. Transform Map
Mark Question:
Answer:

b

User Votes:
A 2 votes
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B 14 votes
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C
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D 6 votes
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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

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Question 8

Which data consistency settings can be achieved using UI Policy? (Choose three.)

  • A. Setting fields to accept the data in an expected format
  • B. Setting fields to accept the data with n number of characters
  • C. Setting fields hidden
  • D. Settings fields read-only Most Votes
  • E. Setting fields mandatory Most Votes
Mark Question:
Answer:

abd

User Votes:
A 4 votes
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B 4 votes
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C 13 votes
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D 16 votes
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E 15 votes
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Rizwan.memon
3 weeks, 5 days ago

i have done the answer

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Question 9

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

  • A. The CMDB contains data about tangible and intangible business assets Most Votes
  • B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
  • C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
  • D. The CMDB contains ITIL process data pertaining to configuration items
Mark Question:
Answer:

a

User Votes:
A 14 votes
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B 2 votes
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C 2 votes
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D 2 votes
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Rizwan.memon
3 weeks, 5 days ago

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Question 10

What are advantages of using Flow Designer? (Choose three.)

  • A. Supports advanced developers
  • B. Enables complicated scripting
  • C. Reduces technical debt
  • D. Less manual scripting Most Votes
  • E. Smooth integration with 3rd party systems Most Votes
Mark Question:
Answer:

ade

User Votes:
A 7 votes
50%
B 3 votes
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C 12 votes
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D 16 votes
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E 13 votes
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Rizwan.memon
3 weeks, 5 days ago

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