ServiceNow csa practice test

ServiceNow Certified System Administrator Exam


Question 1

What would you do, on a list, if you wanted to show the records in groups, based on the column
category? (Choose two.)

  • A. On list Context Menu, select Group By > Category
  • B. On the Filter Menu, select Group By > Category
  • C. Click Group On icon, select Category
  • D. On Navigator Filter, type tablename.group.category and press enter
  • E. On the Category column title, click Context menu > Group By Category
Answer:

A, E

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_GroupedLists.html

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Question 2

When importing spreadsheet data into ServiceNow, in which step does the data get written to the
receiving table?

  • A. Run Transform
  • B. Run Import
  • C. Import Dataset
  • D. Execute Transform
  • E. Schedule Transform
Answer:

D

Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/task/t_CreatingAFieldMap.html

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Question 3

What are the steps for applying an update set to an instance?

  • A. Retrieve, Preview, Commit
  • B. Specify, Transform, Apply
  • C. Retrieve, Assess, Apply
  • D. Get, Test, Push
  • E. Pull, Review, Push
Answer:

A

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/hier-update-sets/concept/us-hier-overview.html#us-
hier-overview

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Question 4

A department manager asks an analyst to build some reports. Where do you recommend the analyst
start?

  • A. Report Dashboard > Create New
  • B. Reports > Getting Started
  • C. Performance Analytics > Reports
  • D. Self-Service > Reports
  • E. Reports > Create New
Answer:

E

Explanation:
Reference:
https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492

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Question 5

If a knowledge base has no access details specified, what users are able to read articles in that
knowledge base?

  • A. itil users
  • B. Any user with an article's permalink
  • C. Any active user
  • D. No users
  • E. Users with kb_user role
Answer:

C

Explanation:
Reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

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Question 6

Which application is used primarily to load data into ServiceNow?

  • A. Import Hub
  • B. System Import Sets
  • C. Data Import Configuration
  • D. Import Management
Answer:

B

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/reference/import-sets-landing-page.html

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Question 7

On what part of the ServiceNow instance, would you find the option to Impersonate User?

  • A. Module
  • B. Content Frame
  • C. Application Navigator
  • D. Banner
Answer:

D

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

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Question 8

What is the best practice related to using the Default Update Set for moving customizations between
instances?

  • A. Merge Default update sets before moving between instances
  • B. Submit Default update set to application repository
  • C. You should not use the Default Update sets for moving between instances
  • D. Keep Default update set to maximum of 20 records, for troubleshooting purposes
Answer:

B

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/reference/default-update-sets.html

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Question 9

What are the three key tables in an enterprise CMDB? (Choose three.)

  • A. cmdb
  • B. sn_cmdb_bak
  • C. cmdb_rel_ci
  • D. sn_cmdb
  • E. cmdb_bak
  • F. cmdb_ci
  • G. sn_cmdb_ci
Answer:

A, C, F

Explanation:
Reference:
https://community.servicenow.com/community?id=community_question&sys_id=7ab22ad5dbf2049
8d82ffb2439961938

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Question 10

What is used to determine user access to knowledge bases or a knowledge article?

  • A. sn_kb_read, sn_article_read
  • B. Privacy Settings
  • C. Read Access Flag
  • D. User Criteria
Answer:

D

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

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