ServiceNow csa practice test

servicenow certified system administrator

Last exam update: Jul 08 ,2025
Page 1 out of 35. Viewing questions 1-10 out of 346

Question 1

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

  • A. Schema Map
  • B. Dependency View Most Votes
  • C. Dependency Map
  • D. Database View
Mark Question:
Answer:

b


Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/business-service-management-map-ng/concept/ c_BusinesssServiceManagementMaps.html

User Votes:
A 11 votes
50%
B 34 votes
50%
C 5 votes
50%
D 2 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
alex_220w
7 months, 3 weeks ago

Te answer is B

0
avarigon
3 months, 2 weeks ago

schema is acvbse

0
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

schema map shows whole infrastructure view

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akshatanar.navgavkar
1 month, 1 week ago

Dependency View

0
Radhu
1 month, 1 week ago

schema map

0

Question 2

What is used to determine user access to knowledge bases or a knowledge article?

  • A. sn_kb_read, sn_article_read
  • B. Privacy Settings
  • C. Read Access Flag
  • D. User Criteria Most Votes
Mark Question:
Answer:

d


Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

User Votes:
A 5 votes
50%
B
50%
C
50%
D 37 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
alex_220w
7 months, 3 weeks ago

Te answer is D

0
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

user criteria determines

0
akshatanar.navgavkar
1 month, 1 week ago

User Criteria

0

Question 3

How would you navigate to the Schema map for a table?

  • A. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map Most Votes
  • B. System Dictionary > Show Schema Map; Select Table
  • C. System Definition > Show Schema Map; Select Table
  • D. System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map
Mark Question:
Answer:

a

User Votes:
A 32 votes
50%
B
50%
C 2 votes
50%
D 6 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
alex_220w
7 months, 3 weeks ago

Te answer is A

0
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

System Definition > Show Schema Map; Select Table

0
akshatanar.navgavkar
1 month, 1 week ago

System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map

0

Question 4

A customer wants to use a client script to validate things on a form in order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

  • A. onSubmit() Most Votes
  • B. onSubmission()
  • C. onUpdate()
  • D. onLoad()
Mark Question:
Answer:

a

User Votes:
A 31 votes
50%
B 3 votes
50%
C 2 votes
50%
D 6 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
alex_220w
7 months, 3 weeks ago

Te answer is A

0
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

onSubmission()

0
akshatanar.navgavkar
1 month, 1 week ago

D. onLoad()

0

Question 5

While on an Incident record, how would you add a Tag for Special Handling to the record?

  • A. Click on the Context menu, select Add Tag, type Special Handling, press enter
  • B. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter Most Votes
  • C. On the Tag field, select Special Handling from the choice list
  • D. On the Special Handling field, check the box
Mark Question:
Answer:

b

User Votes:
A 5 votes
50%
B 26 votes
50%
C 1 votes
50%
D 1 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
alex_220w
7 months, 3 weeks ago

Te answer is B

0
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

On the Tag field, select Special Handling from the choice list

0
akshatanar.navgavkar
1 month, 1 week ago

C. On the Tag field, select Special Handling from the choice list

0

Question 6

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

  • A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
  • B. The manager does not have the itil role.
  • C. The manager is not a member of the Service Desk group.
  • D. The manager is not a member of the Network and Hardware groups. Most Votes
  • E. The Assignment Group manager field is empty.
Mark Question:
Answer:

b


Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_CreateAGroup.html

User Votes:
A 3 votes
50%
B 8 votes
50%
C 7 votes
50%
D 16 votes
50%
E 2 votes
50%
Discussions
vote your answer:
A
B
C
D
E
0 / 1000
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

0
akshatanar.navgavkar
1 month, 1 week ago

D. The manager is not a member of the Network and Hardware groups.

0

Question 7

What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?

  • A. Automapping Utility
  • B. Relationships Most Votes
  • C. Service Tracer
  • D. Transform Map
Mark Question:
Answer:

b

User Votes:
A 2 votes
50%
B 20 votes
50%
C
50%
D 6 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

Relationships

0
akshatanar.navgavkar
1 month, 1 week ago

B. Relationships

0

Question 8

Which data consistency settings can be achieved using UI Policy? (Choose three.)

  • A. Setting fields to accept the data in an expected format
  • B. Setting fields to accept the data with n number of characters
  • C. Setting fields hidden
  • D. Settings fields read-only Most Votes
  • E. Setting fields mandatory Most Votes
Mark Question:
Answer:

abd

User Votes:
A 5 votes
50%
B 5 votes
50%
C 18 votes
50%
D 21 votes
50%
E 20 votes
50%
Discussions
vote your answer:
A
B
C
D
E
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Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
Karthi9179
1 month, 3 weeks ago

Setting fields to accept the data in an expected format
B. Setting fields to accept the data with n number of characters

0
akshatanar.navgavkar
1 month, 1 week ago

A. Setting fields to accept the data in an expected format

0

Question 9

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

  • A. The CMDB contains data about tangible and intangible business assets Most Votes
  • B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
  • C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
  • D. The CMDB contains ITIL process data pertaining to configuration items
Mark Question:
Answer:

a

User Votes:
A 17 votes
50%
B 3 votes
50%
C 2 votes
50%
D 2 votes
50%
Discussions
vote your answer:
A
B
C
D
0 / 1000
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
akshatanar.navgavkar
1 month, 1 week ago

A. The CMDB contains data about tangible and intangible business assets

0

Question 10

What are advantages of using Flow Designer? (Choose three.)

  • A. Supports advanced developers
  • B. Enables complicated scripting
  • C. Reduces technical debt
  • D. Less manual scripting Most Votes
  • E. Smooth integration with 3rd party systems Most Votes
Mark Question:
Answer:

ade

User Votes:
A 8 votes
50%
B 3 votes
50%
C 15 votes
50%
D 20 votes
50%
E 17 votes
50%
Discussions
vote your answer:
A
B
C
D
E
0 / 1000
Rizwan.memon
2 months, 3 weeks ago

i have done the answer

0
akshatanar.navgavkar
1 month, 1 week ago

A. Supports advanced developers
D. Less manual scripting
E. Smooth integration with 3rd party systems

0
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