ServiceNow csa practice test

servicenow certified system administrator

Last exam update: Nov 07 ,2025
Page 1 out of 35. Viewing questions 1-10 out of 346

Question 1

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

  • A. Browser tab title
  • B. Module text color
  • C. Preferred browser
  • D. Base theme
  • E. Font style
  • F. Animation style
  • G. Header background color
  • H. Banner Image
Mark Question:
Answer:

abdgh


Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html

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Question 2

Which tool should be used to populate commonly used fields in a form?

  • A. Template
  • B. Reference Qualifier
  • C. Formatter
  • D. Assignment Rule
Mark Question:
Answer:

a

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Question 3

Which of the following protects applications by identifying and restricting access to available files and data?

  • A. Application Configuration
  • B. Verbose Log
  • C. Access Control Rules
  • D. Application Scope
Mark Question:
Answer:

d

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Question 4

A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

  • A. On My Work list, select the Activity Stream icon to show a frame with live updates
  • B. Click on the eyeglass icon to expand the Monitor frame
  • C. Open an Agent workspace tab for each record he wants to monitor
  • D. Select Service Desk > My Work Dashboard
Mark Question:
Answer:

a

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Question 5

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

  • A. Add
  • B. Edit
  • C. Publish
  • D. Manage
  • E. New
Mark Question:
Answer:

bde

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Question 6

When a custom table is created, which access control rules are automatically created? (Choose four.)

  • A. create
  • B. delete
  • C. execute
  • D. update
  • E. read
  • F. write
Mark Question:
Answer:

abef

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Question 7

What is the result of the order in which access controls are evaluated?

  • A. Ensures user has access to the fields in a table, before considering their access to the table
  • B. Ensures user can get to work as quickly as possible
  • C. Ensures user has access to the application, before evaluating access to a module within the application
  • D. Ensures user has access to a table, before evaluating access to a field in the table
Mark Question:
Answer:

a


Reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541355

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Question 8

Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?

  • A. CRUD Rules
  • B. Access Control Rules
  • C. Role Assignment Rules
  • D. Scripted User Rules
  • E. User Authentication Rules
Mark Question:
Answer:

b

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Question 9

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

  • A. You should never assign roles to groups.
  • B. You should assign roles to users.
  • C. You should add users to groups.
  • D. You should assign roles to groups.
Mark Question:
Answer:

cd

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Question 10

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

  • A. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it.
  • B. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it.
  • C. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete.
  • D. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.
Mark Question:
Answer:

b

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