Use this table to configure the parameters displayed on a project card on the My Projects Space page
of the Project Workspace.
C
Explanation:
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure
the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.
The Business Unit field on a Project or Demand form displays values from a specific table. What type
of field is this?
B
Explanation:
According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is
a reference field that displays values from the cmn_department table. A reference field stores a link
to a record on another table, rather than storing the data directly in the field2.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/reference/r_ProjectTable.html 2: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_ReferenceFields.html
What role can configure the default columns in the project planning console?
Choose 2 answers
AD
Explanation:
According to the ServiceNow support article1, the it_pps_admin role can configure the default
columns in the project planning console by modifying the pm_project_planning_console list
view. The admin role can also do this, as well as any other configuration on the platform2.
1: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714565 2:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html
Which demand category would a demand manager select, if they need to create an enhancement?
C
As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?
C
Explanation:
According to the ServiceNow documentation1, a demand manager can view and edit the following
artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from
a demand or linked to a demand.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-
management/task/t_CreateADecision.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARisk.html 4:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-
management/task/t_CreateARequirement.html
A user's availability is calculated as:
D
Explanation:
According to the ServiceNow documentation1, a user’s availability is calculated as the ratio of
allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user
is assigned to work on a project or demand. Total capacity is the maximum number of hours that a
user can work in a given period, based on their schedule and availability profile. A user’s availability
indicates how much of their time is already allocated and how much is still available for new
assignments.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html
If a lens has four entities, which entity within the lens structure would not have a parent reference?
A
Explanation:
According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of
entities and relationships. An entity is a data object that represents a business concept, such as a
project, a demand, or a resource. A relationship is a link between two entities that defines how they
are connected. A lens can have up to four levels of entities, each with a parent reference to the entity
above it, except for the top-level entity, which has no parent reference. The top-level entity is the
root of the lens and defines its scope and type. For example, a project lens has a project as the top-
level entity, and a demand lens has a demand as the top-level entity.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html
Idea [im_idea_core] is directly extended from which table?
A
Explanation:
According to the ServiceNow documentation1, the Idea [im_idea_core] table is a base table that is
not extended from any other table. It stores information about ideas and their categories. The other
options are incorrect because:
Task: The Task table is a base table that is extended by many other tables, such as Project, Demand,
Incident, etc2.
Idea Modules: The Idea Modules table is a child table of the Idea [im_idea_core] table that defines
the idea modules displayed on the Idea Portal3.
Project: The Project table is a child table of the Task table that stores information about projects.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-
management/reference/r_IdeaTable.html 2: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html 3:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_IdeaModulesTable.html:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/reference/r_ProjectTable.html
Which statement defines the Project Workspace?
B
Explanation:
According to the ServiceNow documentation1, the Project Workspace is a central location for
creating and managing projects. It provides a graphical interface that allows users to view and edit
project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace
also enables users to collaborate with team members and stakeholders, track project progress, and
generate reports.
The other options are incorrect because:
A . A central location to view of all projects in a portfolio to prioritize work: This describes the
Portfolio Workbench, not the Project Workspace2.
C . A central location transform the navigation of lists and forms into an interactive graphical
experience: This describes the Lens, not the Project Workspace3.
D . A central location for viewing and assessing business demands: This describes the Demand
Workbench, not the Project Workspace.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/concept/c_ProjectWorkspace.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioWorkbench.html 3:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-
business-management/concept/c_Lens.html : https://docs.servicenow.com/bundle/vancouver-it-
business-management/page/product/demand-management/concept/c_DemandWorkbench.html
Which of the following can be used to calculate planned cost when creating a resource plan?
Choose 2 answers
BD
Explanation:
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of
labor for different roles or resources. A project rate is a fixed rate that is applied to all resources
assigned to a project, regardless of their roles or individual rates. Both of these can be used to
calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by
the corresponding rate. The other options are incorrect because:
A . Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used
to estimate the cost of fulfilling a demand before it is converted into a project2.
C . Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It
is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback
option3.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_RateCards.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-
management/concept/c_DemandRate.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DefaultRate.html
A program is a container for the following except for:
D
Explanation:
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are
aligned with a strategic goal or objective.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html 3:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
portfolio-management/task/t_CreateAnIssue.html 4:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
portfolio-management/task/t_CreateACostPlan.html :
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
portfolio-management/concept/c_PortfolioManagement.html
If a project manager is responsible for approving time sheets or submitting time cards on behalf of
team members, they should be given what role?
B
Explanation:
According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or
submit time cards on behalf of team members. This role also has the ability to create and modify
time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect
because:
A . activity_admin: The activity_admin role can create and modify activities, activity sets, and activity
plans2.
C . form_admin: The form_admin role can create and modify forms, form sections, and form
layouts3.
D . approval_admin: The approval_admin role can create and modify approval rules, approval groups,
and approval stages4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html 3:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-
administration/concept/c_FormAdministration.html 4:
https://docs.servicenow.com/bundle/vancouver-platform-
administration/page/administer/approvals/concept/c_Approvals.html
How many WBS levels can be shown on the planning console?
D
Explanation:
According to the ServiceNow documentation1, the planning console can show as many WBS levels as
desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded
or collapsed by clicking the plus or minus icons next to the task names. The planning console also
allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and
track progress.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html
Which property controls the changes in cost and resource plans with respect to the change in the
start date of a demand or project?
A
Explanation:
According to the ServiceNow documentation1, this property controls whether the start dates of the
resource plan, cost plan, and benefit plan are automatically updated when the start date of the
demand or project is changed. If this property is set to true, then the plans will be shifted by the
same number of days as the demand or project start date change. If this property is set to false, then
the plans will not be affected by the demand or project start date change.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html
Where is planned cost calculated from when requesting resources from a group and when resource
role is specified?
C
Explanation:
According to the ServiceNow documentation1, when requesting resources from a group and when
resource role is specified, the planned cost is calculated from the hourly rate of the specified role.
The system uses the rate card associated with the resource plan to determine the hourly rate for
each role. The other options are incorrect because:
A . The distribution costs: The distribution costs are the costs that are distributed across the project
tasks based on the resource plan allocation2.
B . The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not
the resource plan3.
D . The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items,
not the resource plan4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-
management/concept/c_DistributionCosts.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html 4:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-
management/concept/c_CIRateCards.html