ServiceNow cis-sm practice test

Question 1

In Service Mapping, which one of the following best describes the process of discovery after an Entry
Point is configured?

• A. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.
• B. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.
• C. For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.
• D. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.

Question 2

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the
string?
2014/02/07-17:49:36

• A. Delimiter of space and position 1
• B. Delimiter of / and position 0
• C. Delimiter of / and position of 1
• D. Delimiter of 2014 and position 1

Question 3

Which of the following are created automatically when using the map option Create pattern from
generic application?
A. Discovery Pattern, CI Type/Class, Process Classifier
B. CI Type/Class, Process Classifier, Identification Rule
C. Process Classifier, Connection Section, Discovery Pattern
D. Identification Rule, CI Class/Class, Identification Section

Question 4

When building a Discovery Pattern, which one of the following operations results in a termination of
the Identification or Connection Section if a condition is not met?

• A. Set Parameter Value
• B. Merge Table
• C. Filter Table
• D. Match

Question 5

Which one of the following best represents the breadth of types of Configuration Items (CIs)
discovered by
running Service Mapping?

• A. Hardware, Installed Software, Network Gear
• B. Physical Components, Logical Components, Certificates
• C. Applications, Licenses, IP Addresses
• D. Cloud Services, Applications, CI Relationships
• E. Hardware, Licenses, CI Relationships

Question 6

After discovering load balancers in a customer environment, service candidates may appear on the
Service Mapping Home page under which one of the following tiles?

• A. Map
• B. Fix
• C. Approve
• D. Completed
• E. Review

Question 7

You have run Service Mapping discovery against a customer service and discovered the CI in the
image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which
one of the following could be the issue?

• A. No Connection Section is defined for Apache to Tomcat.
• B. Process is offline for Tomcat.
• C. No Tomcat CI Type is defined.
• D. No Identification Rule is defined for Tomcat.
• E. Credentials are not configured for Tomcat.

Question 8

Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB
administrator to specify authorized data sources that can update a CMDB table or a set of table
attributes?

• A. Reclassification Tasks
• B. Identification Rules
• C. Datasource Precedence Rules
• D. Reconciliation Rules

Question 9

Which of the following are benefits a service map can bring during an Incident resolution? (Choose
three.)

• A. Quickly identifies any recent incidents that occurred on components of the impacted service.
• B. Narrows down possible affected components when a service is impacted.
• C. Helps reduce the number of unplanned changes in a customer environment.
• D. Helps pinpoint code errors after a faulty application is identified.
• E. Quickly identifies any recent changes performed on components of the impacted service.

Question 10

A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or
Contains is called a what?

• A. CI Attribute
• B. Application to Application Relationship
• C. Relationship Type
• D. CI Dependency

Question 11

Which one of the following is the most common risk that can negatively impact a Service Mapping
engagement?

• A. The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.
• B. MID server resource requirements are beyond capacity of the customer.
• C. Customer security team is not made aware early enough in the engagement of the credential requirements.
• D. Customer is not using Active Directory for credential authentication.

Question 12

Which one of the following represents what the MID stands for in MID Server?

• A. Monitoring, Integration, and Discovery
• B. Management, Integration, and Discovery
• C. Management, Instrumentation, and Discovery
• D. Monitoring, Instrumentation, and Discovery
• E. MID is not an acronym.

Question 13

In Service Mapping, which one of the following can be useful in determining which Patterns,
Identification Sections, Connection Sections, and Steps are tried?

• A. Workflow Log
• B. Discovery Log
• C. System Log
• D. ECC Log

Question 14

Which of the following are methods used to initiate discovery on a service? (Choose three.)

• A. Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.
• B. Map multiple services by importing entry points from a CSV file.
• C. Map a single service defined by configuring an entry point.
• D. Map services suggested by the discovery of MID Servers in an enterprise.
• E. Map services based on Assets stored in the CMDB.

Question 15

In Service Mapping, which one of the following icons represents a credential error on the Service
map?
A. Yellow triangle
B. Generic application
C. mark
D. Red stop sign