ServiceNow cis-sam practice test

certified implementation specialist - software asset management

Last exam update: Sep 30 ,2024
Page 1 out of 16. Viewing questions 1-10 out of 157

Question 1

By default, which persona is responsible for loading asset management data from integrations and discovery tools into SAM Pro?

  • A. ServiceNow process owner
  • B. SAM manager
  • C. SAM administrator
  • D. ServiceNow administrator
  • E. SAM user
Mark Question:
Answer:

c

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Question 2

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: (Choose two.)

  • A. Remove Unallocated Installs
  • B. Remove Duplicate Allocations
  • C. Remove Unlicensed Installs
  • D. Remove Blacklisted Installs
Mark Question:
Answer:

bc

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Question 3

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

  • A. Classification
  • B. Identification
  • C. Port Scan
  • D. Exploration
  • E. Communication
Mark Question:
Answer:

e

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Question 4

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

  • A. itil
  • B. sam_developer
  • C. contract_manager
  • D. model_manager
  • E. entitlement_manager
Mark Question:
Answer:

c

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Question 5

When a software title is transferred between vendors, the content library download and update feature will automatically propagate those changes to which of the following? (Choose three.)

  • A. Software entitlements
  • B. Software reconciliations
  • C. Software models
  • D. Transform maps
  • E. Discovery models
Mark Question:
Answer:

acd

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Question 6

In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

  • A. True
  • B. False
Mark Question:
Answer:

b

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Question 7

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

  • A. Expand and collapse tree links
  • B. List of all publishers
  • C. Software model compliance icons
  • D. Filter products
  • E. Compliance toggle switch
  • F. List of all publishers out of compliance
Mark Question:
Answer:

bf

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Question 8

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

  • A. Yes, they can once accepted
  • B. They can be deleted or deactivated
  • C. They cannot until all associated allocations have been removed
  • D. No, they cannot
Mark Question:
Answer:

a

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Question 9

Blacklisted candidates are ______________ .

  • A. Software installations that are not normalized
  • B. Unlicensed and unallocated installations
  • C. Software installations not allowed in the network environment
  • D. Software installations with low usage
Mark Question:
Answer:

b

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Question 10

By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

  • A. ServiceNow administrator
  • B. SAM manager
  • C. SAM user
  • D. SAM process owner
  • E. SAM developer
Mark Question:
Answer:

b

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