certified implementation specialist - it service management
Last exam update: Sep 30 ,2024
Page 1 out of 21. Viewing questions 1-10 out of 203
Question 1
On the Unauthorized Change Properties module what can you configure? (Choose two.)
A.
Enable/Disable creation of Unauthorized changes
B.
Maximum number of unauthorized change records for a CI
C.
Unauthorized Change Dashboard
D.
CI classes to monitor
Answer:
ab
User Votes:
A 4 votes
50%
B 2 votes
50%
C 2 votes
50%
D 5 votes
50%
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Question 2
Which platform role can create service portfolios and taxonomy nodes?
A.
portfolio_viewer
B.
portfolio_admin
C.
portfolio_manager
D.
portfolio_editor
Answer:
c
User Votes:
A
50%
B 2 votes
50%
C 2 votes
50%
D
50%
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Question 3
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
A.
Processes
B.
Flows
C.
Procedures
D.
Actions
E.
Scripts
Answer:
b
User Votes:
A
50%
B 4 votes
50%
C
50%
D
50%
E
50%
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Question 4
In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)
A.
Change requests meeting different conditions, like Risk level or Type
B.
Change requests planned within a certain date range
C.
Use any of the options on the Agenda Criteria Tab
D.
Change requests for a certain Change Flow Definition
Answer:
ac
User Votes:
A 3 votes
50%
B 1 votes
50%
C
50%
D 1 votes
50%
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Question 5
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?
A.
SLAs are essential to problem management, as support specialists need to quickly identify root causes
B.
SLAs may be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
C.
SLAs are available for problem management, but require custom code
D.
SLAs are recommended in the ITIL framework for problem management
Answer:
d
User Votes:
A
50%
B 2 votes
50%
C
50%
D
50%
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Question 6
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
A.
approver_user
B.
sn_approval_write
C.
sc_approver
D.
approver
Answer:
d
User Votes:
A 1 votes
50%
B
50%
C
50%
D
50%
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Question 7
When you create a problem from an incident, impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over. What module would you use to make this adjustment?
A.
System Policy > Rules > Priority Lookup Rules
B.
Problem > Administration > Problem Properties
C.
ITSM > Administration > Properties
D.
Incident > Administration > Incident Properties
Answer:
b
User Votes:
A
50%
B 1 votes
50%
C 1 votes
50%
D
50%
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Question 8
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A.
Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
B.
Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms
C.
Create an Access control to hide the unnecessary CIs from the itil users
D.
Make a show/hide UI action to show only the desired CIs to the itil users
Answer:
b -
User Votes:
A
50%
B 1 votes
50%
C
50%
D
50%
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Question 9
Which record type would you use for a Computer request?
A.
Record Producer
B.
Catalog Item
C.
Content Item
D.
Order Guide
Answer:
b
User Votes:
A
50%
B 2 votes
50%
C
50%
D 1 votes
50%
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Question 10
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes.
What baseline Change Model supports this scenario?