ServiceNow cis-itsm practice test

certified implementation specialist - it service management

Last exam update: Sep 30 ,2024
Page 1 out of 21. Viewing questions 1-10 out of 203

Question 1

On the Unauthorized Change Properties module what can you configure? (Choose two.)

  • A. Enable/Disable creation of Unauthorized changes
  • B. Maximum number of unauthorized change records for a CI
  • C. Unauthorized Change Dashboard
  • D. CI classes to monitor
Mark Question:
Answer:

ab

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Question 2

Which platform role can create service portfolios and taxonomy nodes?

  • A. portfolio_viewer
  • B. portfolio_admin
  • C. portfolio_manager
  • D. portfolio_editor
Mark Question:
Answer:

c

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Question 3

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

  • A. Processes
  • B. Flows
  • C. Procedures
  • D. Actions
  • E. Scripts
Mark Question:
Answer:

b

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Question 4

In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)

  • A. Change requests meeting different conditions, like Risk level or Type
  • B. Change requests planned within a certain date range
  • C. Use any of the options on the Agenda Criteria Tab
  • D. Change requests for a certain Change Flow Definition
Mark Question:
Answer:

ac

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Question 5

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

  • A. SLAs are essential to problem management, as support specialists need to quickly identify root causes
  • B. SLAs may be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
  • C. SLAs are available for problem management, but require custom code
  • D. SLAs are recommended in the ITIL framework for problem management
Mark Question:
Answer:

d

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Question 6

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

  • A. approver_user
  • B. sn_approval_write
  • C. sc_approver
  • D. approver
Mark Question:
Answer:

d

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Question 7

When you create a problem from an incident, impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?

  • A. System Policy > Rules > Priority Lookup Rules
  • B. Problem > Administration > Problem Properties
  • C. ITSM > Administration > Properties
  • D. Incident > Administration > Incident Properties
Mark Question:
Answer:

b

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Question 8

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

  • A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
  • B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms
  • C. Create an Access control to hide the unnecessary CIs from the itil users
  • D. Make a show/hide UI action to show only the desired CIs to the itil users
Mark Question:
Answer:

b -

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Question 9

Which record type would you use for a Computer request?

  • A. Record Producer
  • B. Catalog Item
  • C. Content Item
  • D. Order Guide
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Answer:

b

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Question 10

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes.

What baseline Change Model supports this scenario?

  • A. Cloud Infrastructure
  • B. Automated Changes
  • C. Retroactive Changes
  • D. Change Registration
  • E. Unauthorized Changes
Mark Question:
Answer:

d

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