When a Guided Setup task is marked as complete, how can it be reopened?
B
Reference:
https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRTaskViewPage.html
What do Client Roles define?
D
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html
What determines if a user can view a Knowledge article?
A
Reference:
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUCArticle.html
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
A
Reference:
https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_HRProfileSecurity.html
When creating a PDF Document Template, where does the list of Document Revisions come from?
A
Reference:
https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#PDFTemplate
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated
Knowledge articles associated with each other so that the user is presented with the article in the
selected language?
D
Reference:
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/concept/c_I18NKMInternational.html
When an employee completes a questionnaire on an Employee Form, on which table does the
system store their answers?
B
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/employee-form-configuration.html
If a customer has a huge employee population, complex organizational structures, and requires
custom integrations and language translations, what level of configuration complexity would their
project be considered?
C
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
A,E,F
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_HRProfileRecords.html
How does ServiceNow know which HR Template to use on an HR Case?
D
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-task-template.html
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
C
Reference:
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
When gathering requirements for HR Services, it is best to begin by defining the Service then working
upwards, categorizing in progressively more detail. What are the basic categories used?
D
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-service-categorization.html
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by
what?
C
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_HRServiceAutomation.html
If an HR Service will only be used internally by HR professionals, what is the minimum configuration
needed?
C
Reference:
https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/hr-service-delivery-rns.html
What method needs to be invoked from MatchingRuleProcessor class?
A
Reference:
https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_InvokeMatchingRuleAPI.html