certified implementation specialist - field service mangement
Last exam update: Jun 09 ,2025
Page 1 out of 5. Viewing questions 1-10 out of 42
Question 1
When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?
A.
Matching Skills for Dynamic Scheduling
B.
Matching Mandatory Skills for Dynamic Scheduling
C.
Matching Skills Level Gap for Dynamic Scheduling
D.
Matching Skills - Mandatory Skills Support
Answer:
b
User Votes:
A
50%
B 2 votes
50%
C
50%
D
50%
Discussions
0/ 1000
Question 2
What state must a work order request be in to set dependencies for work order tasks?
A.
Draft
B.
Approved
C.
Qualified
D.
Waiting Approval
E.
Awaiting Qualification
Answer:
e
User Votes:
A 2 votes
50%
B
50%
C
50%
D
50%
E 1 votes
50%
Discussions
0/ 1000
Question 3
Which operational role typically creates personal events for an agent's calendar?
A.
wm_manager
B.
wm_agent
C.
wm_dispatcher
D.
wm_admin
Answer:
b
User Votes:
A
50%
B 1 votes
50%
C 1 votes
50%
D
50%
Discussions
0/ 1000
Question 4
If geolocation is not enabled, the agents starting position for a given day defaults to what?
A.
The last task location for each field agent for a given day
B.
The first task location for each field agent for a given day
C.
The agents home office location
D.
The geographic coordinates returned from the agents mobile device
Answer:
d
User Votes:
A
50%
B
50%
C 2 votes
50%
D 1 votes
50%
Discussions
0/ 1000
Boyoti
1 month, 1 week ago
C. The agents home office location https://www.servicenow.com/docs/bundle/washingtondc-field-service-management/page/product/planning-and-policy/concept/c_AgentStartingPosition.html
Question 5
What does it mean when you set a work order task as an upstream task?
A.
The downstream task must he approved before completing an upstream task
B.
The task must he completed before any downstream tasks can be started
C.
The task is dependent on another work order request
D.
The task cannot he started until any upstream tasks have been completed
Answer:
b
User Votes:
A
50%
B 2 votes
50%
C
50%
D
50%
Discussions
0/ 1000
Question 6
If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?
A.
Latitude and longtitude for Google Maps API
B.
Private Key and Client ID for Google Maps API
C.
Geocoding for Google Maps API
D.
Distance Matrix for Google Maps API
Answer:
a
User Votes:
A
50%
B 2 votes
50%
C 1 votes
50%
D
50%
Discussions
0/ 1000
Boyoti
1 month, 1 week ago
B. Private Key and Client ID for Google Maps API
Question 7
What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?
A.
A system properly
B.
Unassignment constraints
C.
Agent task rejection preferences
D.
Multiple assignment rules
Answer:
a
User Votes:
A 2 votes
50%
B
50%
C
50%
D
50%
Discussions
0/ 1000
Question 8
Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
A.
Notify - Twilio Direct Driver
B.
Notification Preferences for Field Service
C.
Push Notifications for Field Service
D.
Field Service Management - Customer Experience
Answer:
ad
User Votes:
A 2 votes
50%
B
50%
C
50%
D 2 votes
50%
Discussions
0/ 1000
Question 9
Where can dispatchers view real-time locations of agents?
A.
Agent map
B.
My task map
C.
Manager map
D.
Dispatch map
Answer:
a
User Votes:
A 2 votes
50%
B
50%
C
50%
D 1 votes
50%
Discussions
0/ 1000
Question 10
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?