ServiceNow cis-em practice test

certified implementation specialist - event mangement

Last exam update: Oct 07 ,2024
Page 1 out of 11. Viewing questions 1-10 out of 109

Question 1

In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

  • A. MID SNMP trap listener
  • B. SNMP event manager module for MID
  • C. Event collector MID server extension
  • D. SNMP agent for MID
Mark Question:
Answer:

a

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Question 2

What is the default collection/polling interval applied to all event connectors?

  • A. Every 120seconds
  • B. Every 5seconds
  • C. Every 40seconds
  • D. Every 60seconds
  • E. Every 10seconds
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Answer:

a

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Question 3

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

  • A. Every event should generate an alert so you have the opportunity to resolve them all.
  • B. Only events that necessitate action should generate an alert.
  • C. Only the most critical events on every CI in the CMDB should generate an alert.
  • D. Every event on every critical CI in the CMDB should generate an alert.
Mark Question:
Answer:

b

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Question 4

The value of the Alert Priority score is a composite of what?

  • A. The value of the alerts category and its relative weight
  • B. The value of the alerts category and its Priority Group
  • C. The value of the alerts Severity and its Priority Group
  • D. The value of the alerts Severity and its relative weight
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Answer:

a

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Question 5

Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

  • B. None
  • C. Both anomaly A and anomaly B
  • D. Neither anomaly A or anomaly B
Mark Question:
Answer:

b

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Question 6

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

  • A. The support agent does not have the evt_mgmt_user role.
  • B. The support agent only has the evt_mgmt_admin role.
  • C. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
  • D. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
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Answer:

a

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Question 7

Alerts are processed using which of the following? (Choose three.)

  • A. Alert management rules
  • B. Event action rules
  • C. Event rules
  • D. Scheduled jobs
  • E. Java and Groovy scripts
Mark Question:
Answer:

acd

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Question 8

By default, when are idle alerts are closed?

  • A. After 7 days
  • B. After 14 days
  • C. After 30 days
  • D. Never
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Answer:

a

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Question 9

What attribute is used to consolidate events into a single alert?

  • A. Event Rules
  • B. Message Key
  • C. Alert Priority
  • D. Severity
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Answer:

b

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Question 10

Which is an invalid state for an alert?

  • A. Flapping
  • B. Closed
  • C. Reopen
  • D. Processed
Mark Question:
Answer:

d

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