ServiceNow cis-em practice test

Certified Implementation Specialist-EventManagement Exam


Question 1

You have an event with a Source of Trap from Enterprise 111, but the alert created for this event
shows a Source of Oracle EM. If you want to change what this is set to, where in the event rule
would you do this?

  • A. Transform and Compose Alert Output lab
  • B. Event rule info tab
  • C. CI Binding tab
  • D. Event Filter tab
Answer:

B

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Question 2

A customer informs you that they already have monitoring and event management tools.
Which of the following describes the extra value that ServiceNow Event Management provides?
(Choose four.)

  • A. ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.
  • B. ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.
  • C. ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.
  • D. ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.
  • E. ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.
Answer:

ABCE

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Question 3

What two key steps must be performed after creating a new connector instance? (Choose two.)

  • A. Assign a MID Server to the connector
  • B. Enter credentials for the connector
  • C. Debug the connector
  • D. Test the connector
  • E. Activate the connector
Answer:

DE

Reference:
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMConfigureConnectorInstance.html

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Question 4

During processing of the event and if the event Severity is blank, the state of the event is set to:

  • A. Ready
  • B. Ignored
  • C. Error
  • D. Processing
Answer:

C

Reference:
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/concept/c_EMIntegrateRequirementEvent.html

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Question 5

When creating event rules, is it best practice to create:

  • A. Two rules for every event
  • B. As many rules as possible
  • C. As few rules as possible
  • D. One rule for every event
Answer:

D

Reference:
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/concept/create-event-rules.html

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Question 6

If more than one event rule applies to a particular event or metric, which of the event rules will run
based upon the Order of execution number?

  • A. Only the event rule with the highest Order of execution number will run.
  • B. Only the event rule with the lowest Order of execution number will run.
  • C. All event rules will run, from the lowest to the highest Order of execution numbers.
  • D. All event rules will run, from the highest to the lowest Order of execution numbers.
Answer:

D

Reference:
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMViewEventRule.html

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Question 7

The MID Server requires an outbound connection on which port?

  • A. 445
  • B. 161
  • C. 443
  • D. 143
Answer:

C

Reference:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/mid-server/concept/c_MIDServerConnectionPrerequisites.html

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Question 8

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node
name in the event to which three items in the CMDB (configuration management database)?

  • A. CI name, Fully qualified domain name, IP or MAC address
  • B. CI name, Webserver name, IP or MAC address
  • C. CI name, Fully qualified domain name, SSH public host keys
  • D. System class name, Fully qualified domain name, IP or MAC address
Answer:

A

Reference:
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/reference/r_EMHowAlertsBindCI.html

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Question 9

Which the following alert promotion rule defined in your ServiceNow instance, which of the
anomalies below would be automatically promoted into IT alerts on the Alert Console?

A)

B)

C)
Both anomaly A and anomaly B
D)
Neither anomaly A or anomaly B

  • A. Option A
  • B. Option B
  • C. Option C
  • D. Option D
Answer:

A

Reference:
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/create-alert-promotion-rule.html

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Question 10

A four node cluster makes up the components (CIs) of a Business Service. The impact influence for
the cluster is set to 60%.
How many members of the cluster must be in a Critical state in order for the Business Service to
display as Critical in the Impact Tree?

  • A. 1
  • B. 2
  • C. 3
  • D. 4
Answer:

C

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