________________ is a role for managing all of the cases in an account and any related child
accounts.
Options are :
E
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
B
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the
Customer Service Management plugin?
Options are :
C
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels,
default 500 px.
Options are :
C
_____________________ is a role for agents who assists consumers with questions, issues, and
problems. This user creates, views, and edits cases and works with consumers to resolve cases.
Typically supports a specific set of products across one or more communication channels. An agent
can belong to one or more agent groups.
Options are :
C
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat,
agents can:
Options are :
B, C, D
Cost Information on cases is available as part of the Performance Analytics Content Pack for
Customer
Service.
A
Reference:
https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-management/task/view-csm-executive-dashboard.html
Which of the following are best practice with regard to data imports? (Choose two.)
A, D
Partner admin contacts have access to the data of both their partner accounts and customer
accounts.
A
Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
From a service providers perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
A
Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html