Users at Cloud Kicks are reporting different options when uploading a custom picklist on the
Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?
C
Explanation:
Record types allow you to update the options in a picklist based on the kind of opportunity.
Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
An administrator has been asked to update a flow that was created as part of a recent update. When
the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,
Decision, Get Records, and Loop.
What would cause this?
C
Explanation:
Before save flows only support four elements: Assignment, Decision, Get Records, and Loop.
Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements.htm&type=5
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
D
Explanation:
Flow Builder supports creating a wizard that can collect user input and perform actions.
Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
The Client services and customer support teams share the same profile but have different
permission sets. The Custom Object Retention related list needs to be restricted to the client services
teamon the Lightning record page layout.
What should the administrator use to fulfil this request?
C
Explanation:
Component visibility allows you to restrict the visibility of a related list based on a permission set.
Reference:
https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5
The VP of sales at Universal Containers wants to prevent members of the sales team from changing
an opportunity to a date in the past.
What should an administrator configure to meet this requirement?
B
Explanation:
Validation rules allow you to prevent users from changing an opportunity close date to a date in the
past.
Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for
reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers
D, E
Explanation:
Opportunity contact roles allow you to track ROI for contacts that are key stakeholders for
opportunities. You need to customize the contact role field and add the related list to the opportunity
page layout.
Reference: https://help.salesforce.com/s/articleView?id=sf.opportunity_contact_roles.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opportunity_contact_role.htm&type=5
The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the
Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers
A, C
Explanation:
To make sure the custom picklist field values are populated on contact when leads are converted, you
need to create a custom picklist field on contact and map it to the corresponding field on lead.
Reference: https://help.salesforce.com/s/articleView?id=sf.convert_lead_mapping.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5
Universal Containers is trying to improve the user experience when searching for the tight status on a
case. The company currently has one support process that is used for all record types on cases. The
support process has 10 status values. Service reps say they never need more than five depending on
what kind of case they are working on.
How should the administrator improve on the current implementation?
C
Explanation:
Support processes allow you to define different status values for different record types on cases.
Reference: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5
When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be
launched.
Which automation tool should an administrator use to build this discount calculator screen?
A
Explanation:
Flow Builder supports creating a screen that can launch a simple discount calculator when a button is
clicked on an opportunity.
Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_button.htm&type=5
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
A, C
Explanation:
Quick actions allow you to initiate expense reports from Salesforce to an external HR system.
Approval processes allow you to review the expense reports by managers and directors.
Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.quick_actions_overview.htm&type=5
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
A
Explanation:
Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can
be used to calculate distances between records and display maps of accounts, contacts, leads, or
other custom objects. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm&type=5
What are two considerations an administrator should keep in mind when working with Salesforce
objects?
Choose 2 answers
BC
Explanation:
Standard objects are objects that are included with Salesforce by default, such as Account, Contact,
Lead, Opportunity, etc. They have predefined fields and functionality that support common business
processes. Custom objects are objects that you create to store information that is specific to your
organization or industry. You can create new standard objects using the Object Manager in Setup.
Reference:
https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/standard_and_custom_
objects
Users have noticed that when they click on a report in a dashboard to view the report details, the
values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
B, D
Explanation:
Dashboards show data from source reports as visual components that provide a snapshot of key
metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run
on a regular basis to reflect the most recent data from the reports. The running user of a dashboard
determines whose security settings are applied when the dashboard is run. If the running user is
different from the viewer of the dashboard, they may see different data based on their permissions
and sharing settings. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_
reports/dashboards
The marketing team wants a new picklist value added to the Campaign Member Status field for
the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
BD
Explanation:
Campaign Status is a standard picklist field on the Campaign object that indicates whether a
campaign is planned, in progress, completed, or aborted. Campaign Member Status is a custom
picklist field on the Campaign Member object that indicates how a person responded to a campaign,
such as sent, responded, registered, attended, etc. To add a new picklist value for Campaign Status,
you need to edit the field in Object Manager. To add a new picklist value for Campaign Member
Status, you need to modify the field on the Campaign Member Statuses related list on the Campaign
page layout. Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
A, B, E
Explanation:
Contract is a standard object that represents a contractual agreement between your company and a
customer. Case is a standard object that represents a customer’s question or problem that needs to
be resolved by your support team. Account is a standard object that represents an individual or an
organization involved in your business, such as customers, competitors, partners, etc. These three
objects are commonly used for service use cases in Salesforce. Reference:
https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5