A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions
and has users interacting with the PSO digitally via their Experience Cloud site. The Technical
Consultant has already configured the site to allow users to create support requests themselves;
however, the support team in the PSO often creates Cases on behalf of external users. The PSO has
received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to
the users of the site?
B
Explanation:
Sharing sets are used to grant access to records that are associated with a specific user or profile in a
community. By creating or modifying a sharing set for the Profile used for the Site, the Technical
Consultant can ensure that external users can see Cases that are related to their accounts or
contacts, regardless of who created them. Reference:
https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm
A customer wants to implement a customer community. Authenticated users will be able to log
cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra
information is available to the authenticated community users?
BC
Explanation:
Org-wide defaults for external users determine the baseline level of access that guest users and
authenticated community users have to records they do not own. Setting them to Hidden for
everything means that external users cannot see any records by default, unless they are explicitly
shared with them. Sharing sets are used to grant access to records that are associated with a specific
user or profile in a community. By setting up sharing sets, the authenticated community users can
access their own Cases, Applications, and Accounts, but not those of other users. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&lang
uage=en_US
https://developer.salesforce.com/docs/atlas.en-
us.psc_api.meta/psc_api/api_psc_overview.htm
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that
they would like to keep a list of assessment indicators that their teams will use during inspections
and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the
requirement for the PSO?
C
Explanation:
The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data
model and it is used to create a many-to-many relationship between Assessment Indicators and
Regulatory Codes. This allows the PSO to keep a list of assessment indicators and map them to
multiple regulatory codes that team members can reference. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-
components-of-public-sector-solutions
A government agency using Public Sector Solutions often has to perform onsite visits for compliance
inspections. Various internal teams across the government agency need to have visibility into and
collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive
internal collaboration?
B
Explanation:
Action Plans are part of the Public Sector Solutions package and they are used to automate
inspection tasks and workflows. Action Plans allow the government agency to create templates for
common inspections, assign tasks to team members, track progress and status, and collaborate on
inspections using Chatter. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-
inspection-tasks-with-action-plans
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the
intake of the Permit application, an applicant needs to pay permit fees. This step requires checking
permit fees associated with the type of permit in an external system and, at the same time, applying
an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
D
Explanation:
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package.
OmniScript allows the public sector agency to create guided digital forms that can integrate with
external systems and custom objects. OmniScript can be used to check permit fees from an external
system and apply discounts based on site/address data from a custom object. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-
guided-digital-forms-with-omniscript
A resident in the city of Richdale has concerns about unnecessary debris from construction at a
nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI
(Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints
from residents and tie them back to existing residential construction permits?
A, B, D
Explanation:
Linking inspections and visits to permit applications allows the city to track the progress and status of
the inspections related to the complaints. Configuring inspections and visits enables the city to
define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases
and permits allows the city to automate the inspection tasks and workflows, assign them to
inspectors, and collaborate on them using Chatter. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-
inspections-and-visits
A government agency is planning a Public Sector Solutions implementation. What are three main
constraints that government agencies often have in project implementation?
D
Explanation:
Scope, schedule and cost are the three main constraints that government agencies often have in
project implementation. Scope defines the goals, deliverables, and requirements of the project.
Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget,
resources, and risks of the project. These three constraints are also known as the project
management triangle or the triple constraint. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&lang
uage=en_US
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They
would like to allow constituents to apply online for grants and check the progress of grant
applications. The Chief Marketing Officer and Head of Constituent Services have expressed their
concerns about the security of the solution. They want to ensure they comply with privacy
regulations around the storage and use of constituent's data, and they are wondering how to protect
against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
D, E
Explanation:
Implementing spam checking for Bobahaven’s Experience Site forms using CAPTCHA can help
prevent bots from submitting fake or malicious grant applications. CAPTCHA is a feature that requires
users to prove that they are human by solving a simple challenge before submitting a form. Setting
the external organization-wide default sharing settings for grant applications objects to Private can
help protect the privacy of the constituents’ data. This means that external users cannot see any
grant applications by default, unless they are explicitly shared with them. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-
guided-digital-forms-with-omniscript
A government agency is planning for a project Implementation. The project has to comply with
regulations for storing protected health information (PHI). What are two different Salesforce security
tools that can be used to meet this requirement?
A, D
Explanation:
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used
to meet the requirement of storing protected health information (PHI). Field Audit Trail allows
government agencies to track changes to sensitive data fields over time and set retention policies for
field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest
while preserving critical platform functionality. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-
data-with-platform-encryption
A customer warns to provide recommendations to the public on what kind of license is required for
their business (three types). Key attributes are required to determine the correct license type, such
as city & county location, the volume of current business (in S), and the size of the building. The rules
often change for the thresholds for the volume and size of the building, so the business needs to be
able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a
recommendation based on the current rules?
D
Explanation:
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package.
OmniScript allows the customer to create guided digital forms that can capture answers from the
public and provide recommendations based on business logic. Decision Matrix is a component of
OmniScript that can evaluate answers based on rules and conditions and recommend a license type
accordingly. Reference:
https://trailhead.salesforce.com/content/learn/modules/dynamic-
assessments-with-public-sector-solutions/create-and-configure-omni-assessment-tasks
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions
and Is eager to transform its constituents' experience by providing authenticated digital permit
applications and self-service for constituents Bobahaven's marketing team has provided the
consultant with branding guidelines and asset files. The project sponsor has indicated that while
brand standards are important to comply with, the speed to market of this constituent digital
experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an
authenticated digital experience with some custom branding but with an emphasis on an accelerated
development timeframe?
B, C
Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are
two templates that can be used to build and deploy an authenticated digital experience with some
custom branding but with an emphasis on an accelerated development timeframe. These templates
come with prebuilt pages, components, and themes that can be customized to match Bobahaven’s
branding guidelines and asset files. The Licenses and Permits Experience Site template can be used
to allow constituents to apply online for grants and check the progress of grant applications. The
Help Center Experience Site template can be used to provide self-service resources such as articles,
FAQs, and chat. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-
solutions-design/create-an-experience-site
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits
and licenses. However, they have noticed their call center is receiving a large number of phone calls
asking similar questions about the new permit and license application processes. Bobahaven is
looking for advice on providing up-to-date information about permit and license processes to
constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the
application process while reducing implementation and maintenance costs?
C
Explanation:
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that
provide up-to-date information about permit and license processes to constituents. By publishing
articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and
maintenance costs by not requiring login or user management for the site visitors. Constituents can
access the articles before beginning the application process and find answers to their questions
without calling the call center. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-
guided-digital-forms-with-omniscript
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing
programs; they are leveraging OmniStudio in their implementation. Post-implementation, some
stakeholders still have efficiency concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for
further Improvement?
A
Explanation:
OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for
further improvement in licensing processing. OmniStudio Tracking Service allows the government
agency to track and analyze how constituents interact with OmniScripts, DataRaptors, Integration
Procedures, FlexCards, and other OmniStudio components. The agency can use this data to optimize
the performance, usability, and efficiency of their licensing processes. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-
analyze-omnistudio-components
A public sector agency plans to use Public Sector Solutions for grants management. There are no in-
house developers in the agency, and they are worried that some of the installation steps may
potentially require development skills and the use of developer tools such as VS Code &
SalesforceDX.
Which steps for Public Sector Solutions setup and installation require the use of such developer
tools?
C
Explanation:
Deploying the DataPack Lightning Web Component Files to the Org is a step for Public Sector
Solutions setup and installation that requires the use of developer tools such as VS Code &
SalesforceDX. DataPack Lightning Web Component Files are files that contain code for displaying
DataPacks on Lightning Pages or Experience Sites. To deploy these files to the org, the agency needs
to use a developer tool that supports metadata deployment, such as VS Code & SalesforceDX.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_datapack_lwc.htm&type=5&langua
ge=en_US
A government-supported agency that helps constituents track the status of their claims is using
Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the
applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
A
Explanation:
Decision Explainer Log History is a component that can be added to see the history of Decision
Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that
have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the
date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm
&type=5&language=en_US