A business wants to display customer 360 information in a console for their call center agents. The
customer information will come from a variety of sources, and the information should be grouped
together logically. The agents will need to take different actions depending on the context of each
group of information.
Which tool should a consultant recommend to meet this requirement?
A company implements an integration procedure that is invoked from an OmniScript. The integration
procedure includes a recommend to improve performance and address users concerns
Which feature should the consultant recommend to improve performance and address users
A business has a project that must be completed soon in order to meet important deadlines.
However, the developer on the project has left the company, and the new team on the project has
decided to use OmniStudio tools. The development work completed so far was done using APEX
code. The new team must complete the project following these guidelines:
Minimize implementation time
Ensure end-user processes are as simple as possible
Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team'
Choose 2 answers
Which of the following is a key difference between Integration Procedures and DataRaptors?
When a customer calls to report a product issue, agents need to check all open cases related to that
product to see if there are any solutions that can resolve the customer's issue. Products that have
been purchased are stored as assets, and there is a lookup relationship from case to asset that allows
cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and
the last service date of the asset?
A company has designed a process that extracts a large amount of data from a Salesforce object. Due
to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this
A company needs to create some boundaries for their sales teams regarding the minimum and
maximum discounts that can be applied to their orders. The discount thresholds are set using
adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum
adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements'
Choose 2 answers
A company needs an OmniScript to allow customers to order products and services from their
website. After the order is submitted, the customer should be able to download a PDF summary of
What type of DataRaptor should the consultant recommend to meet this requirement?
A consultant designs a FlexCard with five card states following best practices. Four of the card states
have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
What business problem does DataRaptor solve?
which Action element redirects the user outside an LWC OmniScript?
A consultant receives a requirement to display products installed at an account site in a customer's
360 FlexCard view. The business requires that the width of the fields displayed should change
depending on the device used to view the FlexCard. For example, the Product Name and Model field
elements should display at full width on mobile devices, but they should shrink to 60% on devices
such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
A company has an existing OmniScript that gathers customer information. User feedback suggests
that the current process requires too much typing because all the data is entered into input text
fields. The users also are concerned because there is no validation in the data that is entered, and
users can sometimes enter data that contains errors. The required inputs are first name, last name,
age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide
Choose 3 answers
B, C, D
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy
billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for
the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?