Salesforce marketing cloud email specialist practice test

Salesforce Certified Marketing Cloud Email Specialist

Last exam update: Dec 02 ,2025
Page 1 out of 11. Viewing questions 1-15 out of 161

Question 1

Northern Trail Outfitters (NTO) notices that some of itsunsubscribe reasons are related to Reply Mail
Management (RMM). NTO does not have RMM in its account.
What contributes to these unsubscribe reasons?

  • A. List Unsubscribe header
  • B. Profile Center Unsubscribe
  • C. Universal Unsubscribe
Mark Question:
Answer:

A

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Question 2

Northern Trail Outfitter (NTO) is warning up a new IP address primarily for a new product line.
Initially, NTO wants to move some of its lower-volume transactional sends onto this new IP.
Where should NTOupdate the IP configured for these sends?

  • A. From Address Management
  • B. Delivery Profile
  • C. Sender Profile
Mark Question:
Answer:

B

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Question 3

A healthcare marketer would like an email sent to patients as soon as they request a password reset
for their account.
Which journey type isthe best solution for the marketer to set up?

  • A. Multi-Step Journey
  • B. Transactional Send Journey
  • C. Single Send Journey
Mark Question:
Answer:

B

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Question 4

The data team at Northern Trail Outfitters (NTO) has configured a data extension that contains all
customer transactions within the last 90 days. NTO’smarketing team would like to target customers
who have purchased a camping tent or foldout camper in the last week; however, for this campaign,
they would like to exclude anyone who has a ‘silver status.
Which three tools should be used to segment this data?

  • A. SQL Query, Filter Definition, Journey Builder Entry Source
  • B. Journey Builder Entry Source, Filter Definition, Segment Builder
  • C. SQL Query, Decision Split, Data Designer
Mark Question:
Answer:

A

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Question 5

A marketing intern forgotto remove [For APPROVAL] from the subject line before sending an email to
the company's largest audience.
Which feature, if configured, should provide a warning prior to sending?

  • A. Subject and Preheader Validation
  • B. Content Detective
  • C. SubscriberPreview and test Send
Mark Question:
Answer:

A

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Question 6

Northern Trail Outfitters allows nonregistered customers to provide to phone number for open
orders. The proved contact information is to be deleted after 30 days.
Which featureprovides a way to automatically maintain a data extension's records?

  • A. Delete Filter Activity
  • B. Contact Delete
  • C. Data Retention Policy
Mark Question:
Answer:

C

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Question 7

Northern Trail Outfitters is sending a welcome email to a new group of customers. When the
marketer deploys the email, no onereceives it.
Which configuration caused the send to fail?

  • A. Two fields with ''Email Address data type
  • B. Failure to choose the send classification
  • C. Incorrect Sending Relationship
Mark Question:
Answer:

C

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Question 8

Northern Trail Outfitters (NTO) was unable to process coupon codes for several days, which caused
customers to complain about their experience. NTO would like to apologize by offering an upgraded
coupon to help improve customer satisfaction
What should NTO do to automate the process of finding its affected customers?

  • A. Filter the data based on a specific date range.
  • B. Use Einstein engagement scores to identify affected users.
  • C. Query the data using a specific date range parameter
Mark Question:
Answer:

C

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Question 9

When receiving spam complaints from recent email sends, a marketer from Northern Trail Outfitters
(NTO) identifies an email address that has consistently marked promotional email messages from
WTO as spam.
What should me marketer do to prevent the subscriber from receiving further commercial
messages?

  • A. Use the complaint exclusion list on future sends.
  • B. Add the subscriber to the auto-suppression list.
  • C. Delete the subscriber from All Subscribers
Mark Question:
Answer:

B

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Question 10

A marketing manager wants to import the Not Sent extract into a data extension to leverage as an
exclusion audience.
Which steps should be configured within Automation Studio to accomplish this?

  • A. Tracking Extract > Import Activity > SQL Activity
  • B. Tracking Extract > Import Activity > Data Extension Extract
  • C. Tracking Extract > File Transfer > Import Activity
Mark Question:
Answer:

C

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Question 11

Northern trail Outfitters recently purchasedstock art to be used within its emails. However, given the
sheer amount of content, locating images for specific campaigns proves to be difficult.
Which solution should make locating appropriate images easier?

  • A. Configure Eastern Content Tagging to automatically tag stock art.
  • B. Import a metadata tag index for the stock art so the images are searchable
  • C. Select categories and content type from the import dropdown when importing images.
Mark Question:
Answer:

B

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Question 12

Following a batch email sent. Northern TrailOutfitters wants to update an email link's URL.
Which action should be recommended?

  • A. Navigate to the email in Content Builder and update the URL.
  • B. Navigate to the Job Links tab In My Tracking and update the URL.
  • C. Navigate to URL Expiration in Setup and update the URL.
Mark Question:
Answer:

B

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Question 13

A marketing manager notices emails clustered with images that are inconsistent with branding
guidelines.
Which step should they take to restrict the types of content within the content slot?

  • A. Under user permissions, select limited template access.
  • B. Configure Content Blocks to only be usable within approved templates.
  • C. Configure restrictions within a Content Area for approval block types
Mark Question:
Answer:

C

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Question 14

Northern Trail Outfitter historically received a bulk data file from a vendor per day in its Marketing
cloud SFTP. The vendor is updating its sending cadence and will be delivering files over
approximately eight hours throughout the day. The files will maintain the same naming convention
and include a timestamp.
Which update shouldbe implemented to the automation to process the fries as they are received
while minimizing network?

  • A. Replace the Schedule with File Drop and use a filename pattern
  • B. Implement an API to start automation with every file transfer.
  • C. Replicate the automation and schedule mem to execute server eight hours
Mark Question:
Answer:

A

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Question 15

The marketing team wants to target subscribers with a ‘think you’ offer for all subscribers who have
opened an email in the past year.
Which tool should they use to identify the subscribers to send to?

  • A. Total Opens measure
  • B. _Open data view
  • C. Tracking Data Extract
Mark Question:
Answer:

B

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