Universal Containers has identified a business process in which a Customer Support Agent reviews an
existing Work Order and needs to associate an additional part to the order for the Technician to
successfully complete the job.
How should a Consultant support this process?
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician
must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for
required component so it can be tracked and priced separately. However, a few of the components
are only on the
companys Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package.
UC wants to
ensure that Technicians can update their own appointments status using the Dispatcher console
Which steps should the Consultant take to meet these requirements?
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery
requires that an installation and safety inspection be performed by different Technicians during the
same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based
on related object records?
Service Appointments in a Cannot Complete status may indicate that an additional part or expert
needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot
status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel
internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers