Salesforce community cloud consultant practice test

Salesforce Community Cloud Consultant

Last exam update: Nov 18 ,2025
Page 1 out of 20. Viewing questions 1-15 out of 288

Question 1

Universal Containers builds their customer Community on Napili templates. They create several
recommendations that are visible on the home page, including one for their annual conference
event. After the event, the Salesforce Admin needs to remove the event recommendation. Where
should the Salesforce Admin delete the recommendation?

  • A. From the All Communities setup page
  • B. From the Community Workspaces
  • C. From the Community site
  • D. From the Community Builder
Mark Question:
Answer:

B


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Question 2

The security model for Universal Containers in Private for the Case object. When a support case is
raised by a user with the Customer Community license, internal users are not able to see those
Cases. Internal users in the support role need to work on these Cases. How should internal users see
these Cases?
Select one or more of the following:

  • A. Use the role hierarchy
  • B. Use a Public Group
  • C. Use a Sharing Set
  • D. Use a Share Group
Mark Question:
Answer:

C


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Question 3

Universal Containers needs to match the color scheme of their Customer Service Template-based
Community with Universal Containers' branding colors.
What is the most efficient way to accomplish this task7

  • A. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
  • B. Get HEX codes for branding colors from the company's website and manually add them inside the Branding Editor.
  • C. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
  • D. Upload the company logo to generate a color palette that matches the company's branding color.
Mark Question:
Answer:

D


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Question 4

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of
customers with complex hierarchies. The majority of UC customers have multiple Accounts and
frequently add new Accounts. Universal Containers wants customers to be able to create new
Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator
recommend? Choose 2 answers
Select one or more of the following:

  • A. Customer Community Login
  • B. Customer Community
  • C. Customer Community Plus Login
  • D. Customer Community Plus
Mark Question:
Answer:

C,D


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Question 5

Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand
up the new Community immediately where users can ask questions and provide answers. Which
Community
template
should
the
Community
Cloud
consultant
recommend?
Select one or more of the following:

  • A. Partner Central
  • B. Salesforce Tabs + Visualforce
  • C. Customer Service
  • D. Customer Account Portal
Mark Question:
Answer:

C


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Question 6

Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals
and marketing initiatives. Sensitive information needs to be shared with confidence, and major
opportunities must be tracked. No other Partners can have visibility to this collaboration. Different
UC employees have access to different collaboration efforts.
How should the Administrator meet these requirements?
Select one or more of the following:

  • A. Set up Unlisted Chatter groups and make the UC account manager the owner
  • B. Set up Private Chatter groups and make the UC account manager the owner
  • C. Build a custom Lightning Component and enable the sharing attribute
  • D. Configure a Collaboration object with manual sharing
Mark Question:
Answer:

A


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Question 7

Universal Containers (UC) builds a Community to support customers who purchased its products. UC
has the following security requirements:
- Support encryption at rest
- Show decrypted data in the UX (user experience) to users with permissions
- Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement?
Select one or more of the following:

  • A. Install a third-party app from AppExchange to encrypt the data at rest
  • B. Leverage Salesforce Shield to encrypt and decrypt all data at rest
  • C. Encrypt data in portals, but not in Communities
  • D. Create encrypted fields for Community data
Mark Question:
Answer:

B


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Question 8

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is
getting ready to deploy the Community in production where it is currently Inactive. UC wants to
ensure the welcome email is only sent to users after the Community is changed to Active status.
Which three options should be validated to ensure the welcome email is not sent out ahead of
schedule?
Choose 3 answers
Select one or more of the following:

  • A. Turn the sandbox Community to Inactive status before deploying the metadata to production
  • B. Add the Community user profile(s) as members of the Community before activating production
  • C. Uncheck "Send Welcome Email" in production Workspaces before deployment
  • D. Deploy the changes to production using change sets to disable the welcome email
  • E. Change the Community membership of sandbox Community users from Profiles to Permission Sets
Mark Question:
Answer:

A, C, D


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Question 9

Universal Containers wants its Community users to have the ability to log in using Facebook and
Google.
Which set of features should the Administrator use to achieve this goal?
Select one or more of the following:

  • A. Custom Lightning Component and Apex Class
  • B. Single Sign-on and AppExchange
  • C. Auth Provider and Flow
  • D. Auth Provider and Registration Handler
Mark Question:
Answer:

D


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Question 10

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of
its Communities to use Lightning templates. The next step will be to unify the branding across all of
these Communities. What is an efficient way to accomplish this?
Select one or more of the following:

  • A. Use a shared Bootstrap CSS file in all of the Communities
  • B. Ensure that all Communities are only using standard Lighting Components
  • C. Create a standard theme that is used in all of the Communities
  • D. Ensure that all Community managers use the same CSS standards in all pages
Mark Question:
Answer:

C


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Question 11

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user
licences to access a Community. The employee profiles have been added to the Community
membership. How should the Community Cloud Consultant educate employees on how to access the
Community?
Select one or more of the following:

  • A. Recommend employees use a separate username for Community access
  • B. Advise employees to use the "Login in as" functionality
  • C. Direct employees to the App Launcher
  • D. Direct employees to the global header
Mark Question:
Answer:

C


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Question 12

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin
fulfil this requirement?
Select one or more of the following:

  • A. Update the setting to Public Visibility for all Community pages
  • B. Enable "Give access to public API requests on Chatter"
  • C. Update the setting to "Allow access without login"
  • D. Enable the "Public can access the community" checkbox
Mark Question:
Answer:

D


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Question 13

Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a
select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:

  • A. Use data loader to export contacts and insert as Community users
  • B. Use the Data Import Wizard to create users from contacts
  • C. Enable Person Accounts and set the accounts as Community users
  • D. Use the Salesforce Community user API to create users from contacts
Mark Question:
Answer:

C


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Question 14

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their
customer Community. There are 18 separate keyword criteria for this community. How many rules
are required to accommodate all of the criteria?

  • A. 5
  • B. 6
  • C. 8
  • D. 18
Mark Question:
Answer:

D


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Question 15

The Universal Containers marketing department has approved a digital experience concept. The CTO
has specified that all pages must always load within two seconds and be supported by older
browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build
the Community?
Select one or more of the following:

  • A. Tabs + Visualforce Community
  • B. Salesforce Sites
  • C. Koa or Kokua Community template
  • D. Lightning Community
Mark Question:
Answer:

D


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