Salesforce adm-201 practice test

Administration Essentials for New Admins

Last exam update: Dec 21 ,2025
Page 1 out of 17. Viewing questions 1-15 out of 246

Question 1

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the
Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?

  • A. Fields and relationships
  • B. Related lookup filters
  • C. Record Type
  • D. Picklist value sets
Mark Question:
Answer:

C

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rogerkantana
1 week, 5 days ago

Pick lis values can be updated in Picklist value set


Question 2

An administrator has been asked to update a flow that was created as part of a recent update. When
the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,
Decision, Get Records, and Loop.
What would cause this?

  • A. The flow is a screen flow.
  • B. The version of the flow is inactive.
  • C. The flow is a before save flow.
  • D. The version of the flow is activated.
Mark Question:
Answer:

C

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rogerkantana
1 week, 5 days ago

Activated flow shows many other options


Question 3

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

  • A. Process Builder
  • B. Approval Process
  • C. Outbound Message
  • D. Flow Builder
Mark Question:
Answer:

D

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rogerkantana
1 week, 5 days ago

Flow Builder


Question 4

The Client services and customer support teams share the same profile but have different
permission sets. The Custom Object Retention related list needs to be restricted to the client services
teamon the Lightning record page layout.
What should the administrator use to fulfil this request?

  • A. Sharing settings
  • B. Page Layout Assignment
  • C. Component Visibility
  • D. Record Type Assignment
Mark Question:
Answer:

C

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rogerkantana
1 week, 5 days ago

Page layout assignment


Question 5

The VP of sales at Universal Containers wants to prevent members of the sales team from changing
an opportunity to a date in the past.
What should an administrator configure to meet this requirement?

  • A. Assignment Rule
  • B. Validation Rule
  • C. Field-Level Security
  • D. Approval Process
Mark Question:
Answer:

B

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rogerkantana
1 week, 5 days ago

Validation rules should prevent saving a record based on some conditions


Question 6

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for
reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

  • A. Customize Campaign Member Role.
  • B. Add the Campaign Member related list to the Opportunity page layout.
  • C. Customize Campaign Role.
  • D. Customize Opportunity Contact Role.
  • E. Add the Opportunity Contact Role related list to the Opportunity page layout.
Mark Question:
Answer:

D, E

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rogerkantana
1 week, 5 days ago

Not sure of my answer


Question 7

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the
Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

  • A. Create a custom picklist field on Contact.
  • B. Update the picklist value with a validation rule.
  • C. Map the picklist field on the Lead to the Contact.
  • D. Set the picklist field to be required on the Lead Object.
Mark Question:
Answer:

A, C

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rogerkantana
1 week, 5 days ago

Making picklist mandatory is the key


Question 8

Universal Containers is trying to improve the user experience when searching for the tight status on a
case. The company currently has one support process that is used for all record types on cases. The
support process has 10 status values. Service reps say they never need more than five depending on
what kind of case they are working on.
How should the administrator improve on the current implementation?

  • A. Reduce the number of case status values to five.
  • B. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
  • C. Review which status choices are needed for each record type and create support processes for each that is necessary.
  • D. Edit the status choices directly on the record type.
Mark Question:
Answer:

C

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rogerkantana
1 week, 5 days ago

Reduce the number of values


Question 9

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be
launched.
Which automation tool should an administrator use to build this discount calculator screen?

  • A. Flow Builder
  • B. Workflow Rule
  • C. Platform Event
  • D. Process Builder
Mark Question:
Answer:

A

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rogerkantana
1 week, 5 days ago

Process builder is the answer


Question 10

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers

  • A. Quick Action
  • B. Outbound Message
  • C. Approval Process
  • D. Email Alert Action
Mark Question:
Answer:

B, C

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rogerkantana
1 week, 5 days ago

Approval process prevent saving without validation


Question 11

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?

  • A. Geolocation
  • B. Geofence
  • C. Custom address
  • D. External lookup
Mark Question:
Answer:

A

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rogerkantana
1 week, 5 days ago

Geoloc tracks the usage accross regions


Question 12

What are two considerations an administrator should keep in mind when working with Salesforce
objects?
Choose 2 answers

  • A. Custom and standard objects have standard fields.
  • B. Standard objects are included with Salesforce.
  • C. A new standard object can be created.
  • D. Only standard objects support master-detail relationships.
Mark Question:
Answer:

A, B

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rogerkantana
1 week, 5 days ago

Custom objects do not support master detail relationships


Question 13

Users have noticed that when they click on a report in a dashboard to view the report details, the
values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers

  • A. The report needs to be refreshed.
  • B. The dashboard needs to be refreshed.
  • C. The current user does not have access to the report folder.
  • D. The running dashboard user and viewer have different permissions.
Mark Question:
Answer:

B, D

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rogerkantana
1 week, 5 days ago

Not sur of my answer


Question 14

The marketing team wants a new picklist value added to the Campaign Member Status field for
the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers

  • A. Add the Campaign Member Statuses related list to the Page Layout.
  • B. Edit the picklist values for the Campaign Status in object Manager.
  • C. Mass modify the Campaign Member Statuses related list.
  • D. Modify the picklist value on the Campaign Member Statuses related list
Mark Question:
Answer:

A, B

User Votes:
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rogerkantana
1 week, 5 days ago

Not sur of my answer


Question 15

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

  • A. Contract
  • B. Case
  • C. Ticket
  • D. Request
  • E. Account
Mark Question:
Answer:

A, B, E

User Votes:
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rogerkantana
1 week, 5 days ago

Not sur of my answer

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