peoplecert itil 4 practitioner release management practice test

ITIL 4 Practitioner: Release Management

Last exam update: Nov 18 ,2025
Page 1 out of 2. Viewing questions 1-15 out of 20

Question 1

[RM 1: The purpose of the practice]
A new release manager wants to explain to the organization’s service consumers the purpose of a
new release management practice. What should the release manager say to the service consumers
to help them realize the value of release management?

  • A. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
  • B. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
  • C. The release management practice will ensure the quick use of improved services after new service features have been made available.
  • D. The release management practice will ensure that new service features are available to users to mitigate the service provider’s risks.
Mark Question:
Answer:

C

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Question 2

[RM 1: The purpose of the practice]
A release manager has noticed that the organization has many standardized services provided to
international organizations. Which aspect of release management will this situation directly affect?

  • A. The release plans
  • B. Continuous integration
  • C. Continuous delivery
  • D. The release models
Mark Question:
Answer:

D

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Question 3

[RM 1: The purpose of the practice]
An organization invested in the development and adoption of a common approach to release
management. Which metric will help the organization to understand if this initiative has been
successful?

  • A. Alignment of release management procedures between the organization and its suppliers
  • B. The percentage of releases that do not result in incidents
  • C. The satisfaction rating given by service consumers of individual releases
  • D. The number of releases that were implemented after the target implementation date
Mark Question:
Answer:

B

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Question 4

[RM 2: The processes of the practice]
What is a description of a release?

  • A. A set of new service features that will benefit users
  • B. The repeated building and testing of code leading to deployment
  • C. All updated service versions that are mandatory for users
  • D. The guidelines for collating two or more changes
Mark Question:
Answer:

A

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Question 5

[RM 4: How information and technology enable the practice]
A release manager has decided on a policy of not allowing users to choose to accept software
updates. What is this an example of?

  • A. A ‘pull’ approach
  • B. A ‘push’ approach
  • C. Continuous delivery
  • D. Continuous integration
Mark Question:
Answer:

B

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Question 6

[RM 2: The processes of the practice]
Which is a key input to the release planning and coordination process?

  • A. Documented findings on the success of a release
  • B. Updates to the continual improvement register
  • C. Details about the users who will be affected
  • D. Notifications to stakeholders about the release status
Mark Question:
Answer:

C

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Question 7

[RM 2: The processes of the practice]
A service owner is initiating the release planning and coordination process for a complex project.
What is an example of the FIRST activity that the service owner should undertake in this instance?

  • A. Test the service components and take remedial action as necessary
  • B. Ensure that the release procedures are appropriate for the particular release under consideration
  • C. Select a release model that fits with the types of changes to be included in the release
  • D. Check that an automated notification has been sent to stakeholders
Mark Question:
Answer:

C

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Question 8

[RM 2: The processes of the practice]
Which activity of the ‘release model development and improvement’ process is used to standardize
the preparation of release instances?

  • A. Release management approach review and development
  • B. Release model review and development
  • C. Product architecture and service relationship analysis
  • D. Release execution
Mark Question:
Answer:

B

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Question 9

[RM 4: How information and technology enable the practice]
During a value stream walk of the incident resolution value stream, an organization has realized that
some incidents take longer to resolve because installation of overdue software updates is required.
What should the organization do to improve the incident resolution times?

  • A. Include release of the required updates in the incident resolution activities
  • B. Ensure that required updates are enforced as part of the ongoing operations and maintenance
  • C. Include release of the required updates in the request fulfilment activities
  • D. Ensure that required updates are included in the release of the new services
Mark Question:
Answer:

B

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Question 10

[RM 4: How information and technology enable the practice]
A service provider is receiving poor feedback from customers about releases of updates to a software
product. A review has shown that releases are often delayed or have to be repeated due to a lack of
information about their impact on business processes and on other IT systems. The service provider
is reviewing the value streams involving the software releases. Which step of the value stream
analysis should the service provider use to understand the required information and dependencies?

  • A. Creating a ‘to be’ value stream map
  • B. Reflecting on the ‘as is’ value stream map
  • C. Identifying the scope of the value stream analysis
  • D. Identifying the workflow steps
Mark Question:
Answer:

B

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Question 11

[RM 3: The roles and competencies of the practice]
A retail organization is hiring a new release manager. The vacancy description indicates that
successful candidates should have good knowledge of technologies and platforms used by the
organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is
important to the release management role?

  • A. Knowledge of service management frameworks
  • B. Project planning and coordination
  • C. Technical expertise
  • D. Understanding of the organization’s business
Mark Question:
Answer:

B

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Question 12

[RM 3: The roles and competencies of the practice]
A large organization is adjusting its IT organizational structure to optimize for faster, more
collaborative, and less bureaucratic working practices. There is a significant number of changes and
related releases that are handled by the product and project teams. What is the BEST way for the
organization to position release management in the new organizational structure?

  • A. Establish a centralized release management team to manage all releases
  • B. Delegate all release management responsibilities to product and project teams
  • C. Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
  • D. Appoint a release manager in every product team to coordinate and coach the team members
Mark Question:
Answer:

C

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Question 13

[RM 4: How information and technology enable the practice]
What automation tools should be used to help a release manager understand how the organization’s
services are related to one another?

  • A. Analysis and reporting tools
  • B. Work planning and prioritization tools
  • C. Monitoring and event management tools
  • D. Enterprise architecture tools
Mark Question:
Answer:

D

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Question 14

[RM 4: How information and technology enable the practice]
An organization manually checks that releases of new or changed products/services have been
successfully completed. Which tools should be used to automate this process?

  • A. Monitoring and event management tools
  • B. Workflow management and collaboration tools
  • C. Enterprise architecture tools
  • D. Analysis and reporting tools
Mark Question:
Answer:

A

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Question 15

[RM 2: The processes of the practice]
An organization’s project and operational teams are concerned that individual releases involve some
unnecessary activities and are missing some important activities. What is the BEST action for the
organization to take to improve this situation?

  • A. Introduce proactive communication channels for the service provider to make release management processes more efficient
  • B. Review current release models, create additional models where appropriate, and automate where possible
  • C. Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement
  • D. Automate the release management activities together with development activities
Mark Question:
Answer:

B

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