peoplecert itil-4-dits practice test

ITIL 4 Leader: Digital & IT Strategy

Last exam update: Nov 18 ,2025
Page 1 out of 4. Viewing questions 1-15 out of 60

Question 1

Which parallel model is based on using the Income generated by an existing business model to fund
a new digital business model until can fund itself?

  • A. Cannibalism
  • B. Erosion
  • C. Concurrence
  • D. synergism
Mark Question:
Answer:

D

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Question 2

Which technique or framework can BEST help to identify a broad range of strategic risks?

  • A. OKR
  • B. PESTLE
  • C. Customer analytics
  • D. Portfolio optimization
Mark Question:
Answer:

B

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Question 3

An organization is planning to provide existing services to a new market. The demand for the
organization's services in the market is high and the potential customers have a good understanding
of the value that can be created with the services. However, the new market has specific and strict
regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?

  • A. Increase the amount of equipment, people, and other resources to deliver the services to the new market
  • B. Create new business and operating models to address the specific requirements of the new market
  • C. Replace the existing services or products with new or updated services or products for the new market
  • D. Copy the current operating model and adapt it to meet the additional regulations for the new market
Mark Question:
Answer:

B

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Question 4

Which approach would MOST help an organization to plan a digital transformation if it does not have
a digital strategy?

  • A. Plan the transformation as a series of minor incremental improvements
  • B. Plan a large-scale transformation, which will define the strategy
  • C. Follow the guidance of a best practice digital transformation framework
  • D. Define a digital strategy first, then base the transformation planning on it
Mark Question:
Answer:

D

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Question 5

A service provider that has grown rapidly in the social media market wants to increase its
competitive advantage by launching new functionality for its services. However, there are concerns
that the technology the service provider plans to use is unreliable and causes service outages. The
service provider is convinced that the new functionality will be popular and has decided to launch
the changes despite the technical concerns.
Which risk attitude is this an example of?

  • A. Risk-averse
  • B. Risk-seeking
  • C. Risk-tolerant
  • D. Risk-neutral
Mark Question:
Answer:

B

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Question 6

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and
support it. What is the MOST approach to achieve this?

  • A. Deliver compulsory strategic awareness sessions regularly
  • B. Ensure there is one common communication channel for the strategy
  • C. Utilize metrics to ensure stall comply with the strategy
  • D. Tallor strategic communications to the stakeholders preferences
Mark Question:
Answer:

D

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Question 7

An insurance company generates sales from its website, from agents in a call center, and from third
parties working for other financial service organizations. The product is very product is very popular
and users are generally satisfied. The organization regularly collects and analysis data about service
consumers, and this shows users have different levels of satisfaction, depending on how the product
was sold.
What should the insurance company consider NEXT to help resolve the situation?

  • A. Market relevance
  • B. Omnichannel delivery
  • C. Customer analytics
  • D. Customer feedback
Mark Question:
Answer:

B

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Question 8

An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business
case(s) needed to review these initiatives
Which is the BEST approach to take when creating the business case(s)?

  • A. Create one single business case that provides justification for all three initiatives
  • B. Create one business case for the technology upgrade, and another for the remaining Initiatives
  • C. Create three different business cases providing justification for each Initiative
  • D. Create one business case for the organizational change, and another for the remaining Initiatives
Mark Question:
Answer:

C

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Question 9

An organization identified activities that are performed by many different people who follow detailed
procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow
the exact steps in the procedure then the results are always good, but this takes a lot of time.

  • A. Simple automation
  • B. Complex automation
  • C. Intelligent automation
  • D. Technology replacement modernization
Mark Question:
Answer:

A

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Question 10

An organization is entering a new market with a range of services. Similar services already exist in
the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

  • A. Adopt a short-term Increase in the pricing and margins
  • B. Adjust competitive prices for the market and competition
  • C. Ensure service costs are clear to the consumers to help regulate prices
  • D. Establish long-term contracts with fixed prices to help secure future Income
Mark Question:
Answer:

B

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Question 11

Why might an organization choose to Implement an Innovation even though it does not meet its
minimum requirement for "return on Investment' (ROI)?

  • A. The innovation is low cost
  • B. The innovation is essential for the a organization to survive
  • C. The innovation will deliver significant benefit for the organization
  • D. The innovation is low risk
Mark Question:
Answer:

C

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Question 12

Which describes an aspect of IT strategy?

  • A. An understanding of how the IT department enables the business to achieve its strategic goals
  • B. A strategy to re-launch existing products and services using digital technology
  • C. A business strategy that relies on digital technology to achieve its goals and purpose
  • D. A strategic plan to automate internal activities or replace outdated technology
Mark Question:
Answer:

A

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Question 13

An organization is reviewing its strategy, and evaluating how its products and services are perceived
by its consumers.
Which aspect of the service value system is the organization reviewing?

  • A. Value
  • B. Governance
  • C. Opportunity
  • D. Practices
Mark Question:
Answer:

A

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Question 14

Which is the BEST approach to defining a vision and a strategy in an organization with multiple
specialization divisions?

  • A. Vision and strategy should be defined by the executive leader and communicated to me divisions
  • B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
  • C. Vision and strategy should be defined in collaboration with the leaders of the organization and division
  • D. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
Mark Question:
Answer:

C

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Question 15

An IT manager is creating a business case to justify the investment required to replace existing
technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?

  • A. The technology and resource costs of migrating to the cloud services
  • B. The ongoing cost of maintaining and supporting the cloud services
  • C. The estimated increase in revenue generated from sales of the new services
  • D. The value that would be generated if the organization made a different investment
Mark Question:
Answer:

D

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