Pegasystems pegacpsa88v1 practice test
Certified Pega System Architect 8.8
Question 1
You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable
Product (MLP) might not be delivered on time. Which team member do you contact to verify the
project plan and manage expectations for the release schedule?
Available Choices (select all choices that are correct)
- A. Project delivery leader
- B. Lead business architect
- C. Citizen developer
- D. Deployment architect
Answer:
A
Explanation:
The project delivery leader is responsible for managing the project plan, scope, budget, and timeline,
as well as communicating with stakeholders and resolving issues. The project delivery leader should
be contacted to verify the project plan and manage expectations for the release schedule when the
scope
of
the
project
exceeds
the
original
estimates.
Reference:
https://academy.pega.com/library/82/pega-project-delivery-methodology
Question 2
During testing you notice that the Send case status email step does not send an email Which work
Item do you create in Agile Workbench to address this issue?
- A. Bug
- B. Scenario test
- C. Feedback
- D. User story
Answer:
A
Explanation:
A bug is a work item that describes an error or defect in the application that prevents it from
functioning as expected. A bug should be created in Agile Workbench to address the issue of the
Send
case
status
email
step
not
sending
an
email.
Reference:
https://community.pega.com/knowledgebase/articles/pega-platform-capabilities/86/creating-bugs-
agile-workbench
Question 3
What do you configure in the Context section of a data transform rule that you create in Pega
Platform?
Choices (select all choices that are correct)
- A. The application layer, class, and ruleset version that the rule applies to
- B. The rule types that you previously marked as relevant records
- C. The case types, user portals, and personas that use the rule
- D. The application name rule type label, and rule identifier
Answer:
A
Explanation:
The context section of a data transform rule defines the scope and applicability of the rule. It
specifies the application layer, such as framework or implementation, the class that the rule applies
to,
and
the
ruleset
version
that
contains
the
rule.
Reference:
https://community.pega.com/sites/default/files/help_v88/procomhelpmain.htm#rule-/rule-obj-
/rule-obj-property/context.htm
Question 4
Which two statements about the Constellation design system are true? (Choose two.)
Available Choices (select all choices that are correct)
- A. Constellation design system components are not available in the Traditional Ul architecture
- B. Constellation design system is a section-based architecture
- C. Constellation design system improves context switching or multitasking.
- D. Constellation design system uses a modular design
Answer:
C, D
Explanation:
The Constellation design system is a set of UI/UX templates, patterns, and components that enable
faster and easier development of Pega applications. It improves context switching or multitasking by
allowing users to work on multiple tasks in parallel using dynamic containers and tabs. It also uses a
modular design that enables reuse and customization of UI elements across applications. Reference:
https://community.pega.com/knowledgebase/articles/user-experience/88/introducing-pega-
constellation-design-system
Question 5
An order fulfillment case type allows a customer to update user profile information during the order
placement stage The user profile consists of the following three pages
• Account ID and password
• Customer contact information
• A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages
individually?
Available Choices (select all choices that are correct1
- A. Add an alternate stage to the case life cycle.
- B. Add a button for each profile page to each assignment
- C. Add an optional process to the case workflow
- D. Add a set of optional actions to the case workflow
Answer:
D
Explanation:
Optional actions are actions that users can perform at any time during a stage in the case workflow.
They are not required to advance the case to the next stage or step. Optional actions can be used to
allow customers to update any of the user profile pages individually during the order placement
stage.
Reference:
https://community.pega.com/knowledgebase/articles/case-
management/88/configuring-optional-actions
Question 6
An insurance claim case type is defined as follows:
If the Review claim step is configured to set the status to Pending-Investigation, when is the status of
the case set to Pending-Investigation?
Available Choices (select all choices that are correct)
- A. When the Review claim step completes
- B. When Investigate claim step completes
- C. When the Process claim stage starts
- D. When the Review claim step starts
Answer:
D
Explanation:
The status of a case is set to the value configured in the Status field of an assignment shape when
that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending-
Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/updating-
case-status
Question 7
An event center has a case type that allows customers to book a dining room for events After
customers provide basic information and indicate whether they want catering for the event, the
following behavior occurs.
• If customers do not ask for catering. they receive a rental rate quote for the dining room
• If customers indicate that they want catering for the event, they must choose a menu before they
can receive a quote
Which two options do you use to configure the case type to achieve the requested behavior?
(Choose two.)
- A. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote
- B. Create a checkbox for customers to indicate whether they want catering for the event Add a decision shape that evaluates whether the customer checks the box
- C. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
- D. Create a process for customers to indicate menu preferences Add the process as a case-wide optional action
Answer:
B, C
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case
flow based on whether the customer wants catering or not. You can also use a visibility condition to
show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/branching-
case-flow-based-decision
Question 8
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal,
they must document the type. size, and age of the animal How do you configure the case life cycle to
meet this requirement?
Available Choices (select all choices that are correct
- A. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal
- B. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
- C. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process
- D. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal
Answer:
C
Explanation:
To meet the requirement, you can add an Identify service animal process within the Travel booking
case life cycle and apply a condition to determine when to run the process. The condition can be
based on a property that indicates whether the passenger is traveling with a service animal or not.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/adding-
processes-case-life-cycle
Question 9
A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down "
You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition
for the Search duplicate cases step?
Available Choices (select all choices that are correct)
- A. Issue type is same
- B. Name of submitter is same
- C. Department is same
- D. Office location is same
Answer:
A
Explanation:
The basic condition for the Search duplicate cases step is to compare the issue type of the current
case with the issue type of existing cases. This way, only cases that have the same issue type are
considered
as
potential
duplicates.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/searching-duplicate-
cases
Question 10
On a service level, the passed deadline interval is measured from
Available Choices (select all choices that are correct)
- A. the end of the goal interval
- B. the end of the deadline interval
- C. when a user begins the assignment
- D. when the assignment is ready for a user
Answer:
A
Explanation:
On a service level, the passed deadline interval is measured from the end of the goal interval. The
goal interval defines when to take action because a step or case is taking too long to complete. The
passed deadline interval defines when to take further action because a step or case is past the
deadline. Reference:
https://academy.pega.com/topic/passed-deadline-interval/v1
Question 11
You are configuring an accident claim case with two child cases for an automobile insurance
company, as shown in the following figure:
The business requirement changes to allow the parent case to continue independently of the child
case processes How do you configure the Wait step for this requirement?
Available Choices (select all choices that are correct
- A. Configure the step so that only one child case must be resolved before the parent case can continue
- B. Configure the step to continue the parent case when the child cases reach the payment pending review status
- C. Configure the step to continue the parent case when the child cases reach auditor approval
- D. Configure the step so that users can continue with the parent case process regardless of child case status
Answer:
BC
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case
flow based on whether the customer wants catering or not. You can also use a visibility condition to
show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/branching-
case-flow-based-decision
Question 12
Sales managers must be able to approve sales quote proposals by email and from their mobile
devices How do you implement this requirement?
Available Choices (select all choices that are correct)
- A. Add an Approve/Reject step and enable email notifications on the case type
- B. Add an Approve /Reject step and enable approval from email and mobile
- C. Add an Approve/Reject step and a Send Email step
- D. Add an Approve/Reject step with mobile approval enabled and add a Send Email step
Answer:
B
Explanation:
To implement this requirement, you can add an Approve /Reject step and enable approval from
email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an
email
or
by
using
their
mobile
devices.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval-
email-and-mobile
Question 13
You are designing a credit transaction case type and have the following requirement: Transaction
disputes must be resolved within 3 days.
To meet this requirement you need to set the_____________ in the service level to 3 days
Available Choices (select all choices that are correct)
- A. goal
- B. passed deadline
- C. deadline
- D. urgency
Answer:
C
Explanation:
To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline
defines when to take action because a step or case is past due. The deadline interval is measured
from when an assignment is ready for a user. Reference:
https://academy.pega.com/topic/deadline-
interval/v1
Question 14
A survey is sent to a customer via email.
How do you configure a solution to ensure the email Includes the case ID for the survey?
Available Choices (select all choices that are correct)
- A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email
- B. Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message
- C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
- D. Call a data transform to copy the case ID from pyWorkPage to the email
Answer:
B
Explanation:
To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a
Send Email step to add the case ID when composing the custom message. This way, you can
dynamically insert the value of any property in your email message. Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails
Question 15
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team
has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach
fulfills this requirement?
Available Choices (select all choices that are correct
- A. Create one work group for both personas and route to the work group
- B. Create one new work queue and spirt the tasks by type
- C. Create two new work queues one for editors and one for actors
- D. Create two new work groups in Dev Studio that reference one work queue
Answer:
C
Explanation:
To fulfill this requirement, you can create two new work queues one for editors and one for actors.
Work queues are used to route tasks to groups of users who share similar skills or responsibilities.
You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors
work
queue.
Reference:
https://community.pega.com/knowledgebase/articles/case-
management/88/routing-work-queues