Pegasystems pegacpdc74v1 practice test

Certified Pega Decisioning Consultant (CPDC) 74V1

Last exam update: Nov 18 ,2025
Page 1 out of 7. Viewing questions 1-15 out of 100

Question 1

Results of two simul-ations can be compared using the ______________.

  • A. Visual Business Director
  • B. Interaction History report
  • C. Proposition Distribution report
  • D. Predictive Analytics Director
Mark Question:
Answer:

A


Reference:
https://pegasystems2.https.internapcdn.net/pegasystems2/marketing/C-762-StudentGuide.pdf

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Question 2

Which of the following is a dimension in Visual Business Director?

  • A. Revenue
  • B. Channel
  • C. Volume
  • D. Intent
Mark Question:
Answer:

B


Reference:
https://community1.pegA.com/community/pega-support/QUESTION NO:/what-are-6-dimensions-
visualbusiness-
director

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Question 3

Which is a Key Performance Indicator?

  • A. Action
  • B. Outcome
  • C. Volume
  • D. Channel
Mark Question:
Answer:

A

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Question 4

Visual Business Director can be used to _____________.

  • A. inspect interactions of a single customer
  • B. compare two datasets
  • C. predict customer behavior
  • D. import and inspect and external dataset
Mark Question:
Answer:

B

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Question 5

Which metric is used in the Proposition Distribution report?

  • A. Accept rate
  • B. Volume
  • C. Target budget
  • D. Total revenue
Mark Question:
Answer:

A

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Question 6

To build a predictive model, use ____________.

  • A. Pega Customer Service
  • B. Pega Marketing
  • C. Pega Decision Management
  • D. Pega Platform
Mark Question:
Answer:

D


Reference:
https://community.pegA.com/sites/default/files/help_v73/dsm/da-portal/tasks/da-
creatingpredictive
-
model-tsk.htm

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Question 7

Next-Best-Action maximizes the customer lifetime value by _____________.

  • A. using consistency rules in the Next-Best-Action decision strategy
  • B. building Next-Best-Action on top of each other across every interaction
  • C. monitoring the customer interactions in all channels
  • D. using arbitration metrics in the Next-Best-Action decision strategy
Mark Question:
Answer:

C

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Question 8

The implementation of Next-Best-Action must involve ______________.

  • A. building a product catalog
  • B. defining business issue and group hierarchy
  • C. inclusion of third party predictive models
  • D. defining a prioritization formula based on marketing weight
Mark Question:
Answer:

B

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Question 9

What is the key characteristic that Next-Best-Action must consider to satisfy customer needs?

  • A. Service
  • B. Consistency
  • C. Mobility
  • D. Sociability
Mark Question:
Answer:

B

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Question 10

Which business issue is the least suitable for Next-Best-Action?

  • A. Collections
  • B. Retention
  • C. Service
  • D. Accounting
Mark Question:
Answer:

D

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Question 11

Business rules that determine if a customer is eligible for a particular proposition are also known as
___________.

  • A. Contact rules
  • B. Hard rules
  • C. Soft rules
  • D. Marketing rules
Mark Question:
Answer:

A


Reference:
https://pegasystems2.https.internapcdn.net/pegasystems2/marketing/C-762-StudentGuide.pdf

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Question 12

One of the flow shapes which allows seamless integration of Pega Decision Management with Pega
Business
Process Management is ____________.

  • A. Subprocess
  • B. Run Data Flow
  • C. Utility
  • D. Decision
Mark Question:
Answer:

D


Reference:
http://smartrules.nl/part-3-more-layers/

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Question 13

To which types of decisions can Decision Management be applied?

  • A. Determining the cause of a customer’s problem
  • B. Determining why response rates for a campaign in one region are below average
  • C. Determining how to retain a customer and what budget we should spend
  • D. Determining how to optimize the product portfolio to increase market share
Mark Question:
Answer:

B

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Question 14

Which decision component is used to arbitrate between propositions?

  • A. Prioritize
  • B. Adjudication
  • C. Arbitration
  • D. Decision Table
Mark Question:
Answer:

C

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Question 15

In a prioritization expression, to balance the customer needs and business objectives you adjust
____________.

  • A. customer contact rules
  • B. weights and levels
  • C. product compatibility rules
  • D. product eligibility rules
Mark Question:
Answer:

B


Reference:
https://pegasystems2.https.internapcdn.net/pegasystems2/marketing/C-762-StudentGuide.pdf

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