oracle 1z0-1003-21 practice test

Question 1

Your customer noticed a message that sometimes appears when they are moving activities between
resources. The message reads Soft skill mismatch and the customer wants it changed to read
Resource does not meet Preferable work skill level.
Which option fulfills that requirement?

• A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
• B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.
• C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
• D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

Answer:

C

Question 2

Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound
integration channels?

• A. It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.
• B. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.
• C. Daily Extract and BICS channel configurations for a specific data set must contain the same fields.
• D. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.
• E. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

Answer:

DE

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faded/about-daily-extract.html#about-daily-extract

Question 3

Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an
installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked.
Identify the correct setup for the link template.

• A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4- hour Maximum interval.
• D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4- hour Maximum interval.

Answer:

A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLinkTypes

Question 4

A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud
(OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new
group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are
low priority.
How do you configure this via the Activity Types screen?

• A. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
• B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
• C. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
• D. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.

Answer:

D

Question 5

A customer has a requirement that as part of the process of a resource completing an activity, a
report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?

• A. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.
• B. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
• C. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
• D. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

Answer:

A

Question 6

Which two statements are correct regarding String and Integer property types?

• A. Both property types can contain alphanumeric characters and punctuation.
• B. Both property types can contain Geolocation elements.
• C. Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.
• D. Both property types can include regular expressions.

Answer:

BD

Question 7

Which two settings must be configured to ensure that an alert will display in the Dispatch Console
when a resource does NOT activate their route on time?

• A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
• B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
• C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
• D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer:

CD

Question 8

A customer wants to create a message scenario that, when launched, sends an email to the address
of the immediate parent of the resource the activity is assigned to within the Oracle Field Service
Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.
• B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.
• C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.
• D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.

Answer:

A

Question 9

A customer has a few back office workers that need to be able to move certain activities to field
technicians regardless of whether those technicians have the corresponding work skills that the jobs
require or not.
Which configuration option ensures that those workers have the ability to override potential work
skill mismatches when moving activities to field technicians?

• A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
• B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
• C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
• D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Answer:

D

Question 10

A customer supports a particular type of activity that requires a security clearance to gain access to
the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota
management for them. Instead, when an acti/ity of this type needs to be booked, the customer will
directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the
activity to the right resource?

• A. GET 'resources' request
• B. 'activityBookingOptions' request
• C. 'bookingStatuses' request
• D. 'findMatchingResources' request

Answer:

A