Is this an example of an Okta P1 level support ticket Issue?
Solution: An individual end user CANNOT access a business application
A
Explanation:
A service failure or severe degradation. Customer is unable to access any business resources or users
are unable to access a critical business application
https://support.okta.com/help/s/article/Customer-Support-Ticket-Severity-Priority-
Definition?language=en_US
Is this an example of an Okta P1 level support ticket Issue?
Solution: The Okta service a down and NOT accessible to end users.
A
Explanation:
-
Service
is
down
and
not
accessible
by
users.
- Service is slowed to such a degree that multiple users cannot log in, resulting in consistent page
not
found
errors
or
similar.
-Users cannot access an important business application like email, payroll, financial reporting, etc.
https://support.okta.com/help/s/article/Customer-Support-Ticket-Severity-Priority-
Definition?language=en_US
Is this a valid group type supported in Okta?
Solution: Okta group
A
Is this a valid group type supported in Okta?
Solution: Private group
B
Is this a source from which attributes can be directly imported into Universal Directory?
Solution: database
A
Is this a source from which attributes can be directly imported into Universal Directory?
Solution: Unformatted text file
B
Is this where an administrator could enforce multifactor authentication (MFA)?
Solution: User profiles
B
Is this where an administrator could enforce multifactor authentication (MFA)?
Solution: Account unlock
B
An Okta Administrator needs to assign permissions to a user who needs to maintain and update
multiple instances of Salesforce. Is this the role that the administrator should assign to the user?
Solution: Read-only Admin
B
Is this intimation available from the Okta Trust web page?
Solution: OKta service level agreement (SLA)
B