microsoft pl-900 practice test
Microsoft Power Platform Fundamentals (beta)
Last exam update: Nov 30 ,2023
Question 1 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Box 1: No
With Power Virtual Agents, you can hand off conversations to live agents seamlessly and contextually.
When you hand off a conversation, you share the full history of the conversation (the context) as well as all user-defined
variables. Having access to this context means live agents that are using any connected engagement hub can be notified
that a conversation requires a live agent, see the context of the prior conversation, and resume the conversation.
Box 2: Yes
By default, chatbots created with Power Virtual Agents and published to a website will load without a greeting, and will
passively wait for the user to start the conversation.
However, you can use custom CSS and JavaScript code to automatically have the bot start the conversation when the bot
loads.
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off https://docs.microsoft.com/en-
us/power-virtual-agents/configure-bot-greeting
Question 2 Topic 6, Demonstrate the capabilities of Power Virtual Agents
DRAG DROP
You need to build a Power Virtual Agents chatbot for a company.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each
component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to
view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Box 1: Trigger Phrase
A trigger phrase is a phrase that a customer enters in the chat window to start a conversation with the bot. Once the
conversation is started, the conversation follows the path you define. You can specify more than one trigger phrase for a
topic.
Box 2: Variable
Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later in the
conversation.
Box 3: Entity
An entity can be viewed as an information unit that represents a certain type of a real-world subject, like a phone number, zip
code, city, or even a person's name.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics https://docs.microsoft.com/en-us/power-
virtual-agents/authoring-variables https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
Question 3 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You are authoring a Power Virtual Agents bot for a company that sells flowers and shrubs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Box 1: Yes
Chatbots built with Power Virtual Agents will understand and display content that's locally relevant to the user. Localized
handling and formatting are based on the user's browser locale setting, and include the following elements within a chat
conversation:
Date and time
Numbers
ZIP or postal code
Currency
Speed
Box 2: Yes
Custom entities:
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that
serves a specific purpose, you'll need to teach the bot's language understanding model some domain-specific knowledge.
For instance, let's say you want to build a bot for an outdoor store. In this case, you'll need to teach the bot to acknowledge
the "outdoor gears product" category in a dialog.
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/data-location https://docs.microsoft.com/en-us/power-
virtual-agents/advanced-entities-slot-filling
Question 4 Topic 6, Demonstrate the capabilities of Power Virtual Agents
A company is creating a chatbot to replace a frequently asked questions (FAQ) site.
You must perform step-by-step testing for all scenarios that are part of a complex user interaction that includes multiple
topics. Testers must be able to see the workflow while interacting with the chatbot.
You need to test the chatbot.
What should you do?
- A. View analytics for a chatbot conversation.
- B. Publish the chatbot and test it in any channel.
- C. Publish the chatbot and test it in the demo website.
- D. Use the chatbot designer to test the chatbot.
Answer:
C
Explanation:
When publishing the bot to the web, you can publish to a prebuilt demo website (which you can use to share the bot with
your teammates and stakeholders) and to your own live website.
Note: You should use the demo website only to try out the bot and share it with your teammates or other stakeholders who
want to try out the bot. It's not intended for production uses, for example, you shouldn't use it directly with customers.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels
Question 5 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
A company plans to build solutions by using Power Platform technologies.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Box 1: Yes
By default, you can download up to seven days of bot conversation transcript sessions from the past 30 days directly from
the Power Virtual Agents portal.
Box 2: No
You can set the permissions for a Flow.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions https://docs.microsoft.com/en-
us/connectors/microsoftflowforadmins
Question 6 Topic 6, Demonstrate the capabilities of Power Virtual Agents
You are building a Power Virtual Agents chatbot for a company.
You are working with an existing topic and would like to call an action.
Which technology is available to perform the action?
- A. Power Virtual Agent Entity
- B. Power BI
- C. Power Apps
- D. Power Automate
Answer:
D
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow
Question 7 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You are developing a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-fundamentals https://docs.microsoft.com/en-
us/power-virtual-agents/advanced-entities-slot-filling
Question 8 Topic 6, Demonstrate the capabilities of Power Virtual Agents
A company is building an interactive chatbot to answer questions about product and product warranties.
You need to create conversation paths for questions about product warranties.
Which tool should you use?
- A. Authoring canvas
- B. Azure Bot Framework
- C. Power Platform admin center
- D. Power Virtual Agents portal
- E. Conversation node
Answer:
D
Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics
Question 9 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/tutorials/integrate-with-power-virtual-assistant-fallback-
topic https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow
Question 10 Topic 6, Demonstrate the capabilities of Power Virtual Agents
You are planning to allow members of your team to test your chatbot. You must ensure this is done in a secure way.
A team member named User1 must test the chatbot.
You need to ensure that User1 can complete testing.
What should you do?
- A. Sign in to the authoring environment as the chatbot author.
- B. Sign in to Microsoft Azure DevOps as the chatbot author.
- C. Sign in to Microsoft Azure DevOps as User1.
- D. Sign in to the authoring environment as User1.
Answer:
A
Question 11 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You are creating a Power Virtual Agents chatbot for a company.
Which component types should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://www.c-
sharpcorner.com/article/get-started-with-bot-development-with-microsoft-power-virtual-agent-step-by-st/
Question 12 Topic 6, Demonstrate the capabilities of Power Virtual Agents
You create a Power Virtual Agents chatbot for a company.
The management wants to learn about the effectiveness of the chatbot.
You need to identity the percentage of customers who stop responding to prompts from the chatbot.
Which report should you view?
- A. Customer satisfaction
- B. Engagement over time
- C. Escalation rate drivers
- D. Session outcomes over time
Answer:
B
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-csat-teams
Question 13 Topic 6, Demonstrate the capabilities of Power Virtual Agents
You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the
company communicates with customers.
You need to determine which services the chatbot can be used with or added to.
Which two services can the chatbot be used with? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Facebook
- B. Power BI
- C. Microsoft Azure Event Grid
- D. Microsoft Azure Service Bus
- E. Microsoft Azure Bot Framework
Answer:
A E
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/publication-fundamentals-publish-channels
Question 14 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You are creating a Power Virtual Agents chatbot to help users search for available meeting rooms within a building.
The chatbot must meet the following requirements:
Allow users to initiate the chatbot by typing the phrase Help me Meeting Guru.
Provide meeting room capacity options of 1-4 people and 5-10 people.
End the chatbot session if the user attempts to schedule a meeting room for more than 10 people.
You need to identify the actions to use.
Which actions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics
Question 15 Topic 6, Demonstrate the capabilities of Power Virtual Agents
HOTSPOT
You create a Power Virtual Agents chatbot for use with Microsoft Teams. You are testing the chatbot.
Testers report the following issues:
Changes that you make to the chatbot are not seen by testers.
When users enter the word refund the chatbot must ask the user the product for which they would like a refund. The
chatbot does not ask the user for product information.
You need to determine what needs to be done to fix the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/publication-fundamentals-publish-channels