Consolidate asynchronous workflow into a single real-time workflow.
Convert the asynchronous workflows to a synchronous plug-in.
microsoft pl-600 practice test
microsoft power platform solution architect
Question 1
DRAG DROP
A sales team uses a dedicated mailbox and the assistant for Microsoft Dynamics 365 Sales in their sales process. Technical staff collaborate in a research and development Microsoft Teams channel. Sales reps have a custom insight card that pops up each time certain keywords appear in emails from prospective customers. The sales reps must engage with the technical team before answering the emails.
The technical team plans to streamline the email answering process. The technical team needs a similar card to be exposed in the technical channel immediately after an email arrives.
You need to provide a solution for the technical team.
Which three actions should you perform in sequence?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
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Question 2
You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution.
The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits.
You need to ensure that the API conforms to service protection limits.
Which three metrics should you review? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. The number of requests that a user can make each day.
- B. The total number of requests that can be processed each day.
- C. The number of concurrent requests that a user can make.
- D. The total execution time for requests by all users.
- E. The combined execution time required to process requests from a user.
Answer:
ace
Three types of service protection API limit errors that can be returned:
1. Number of requests
This limit counts the total number of requests during the preceding 300 second period.
2. Execution time
This limit tracks the combined execution time of incoming requests during the preceding 300 second period.
3. Concurrent requests
This limit tracks the number of concurrent requests.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/api-limits
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Question 3
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.
The company has the following requirements:
Provide customers with an online portal where they can submit and review cases.
Ensure that customers can chat online with a customer service representative at any time.
Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Dynamics 365 Virtual Agents chatbots
- B. Customer self-service portal
- C. Dynamics 365 Field Service
- D. Business process flows
- E. Omnichannel for Customer Service
Answer:
bde
B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service
Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
Incorrect Answers:
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.
C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search.
Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal
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Question 4
A company is implementing Dynamics 365 Sales.
The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations.
When users update a line item on a quote, they expect to see an updated total for the quote in real time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours.
You review the system design and notice many asynchronous workflows.
You need to recommend a solution to enable the calculation in real time.
Which two options should you recommend? Each answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Consolidate asynchronous workflow into a single real-time workflow.
- B. Consolidate multiple asynchronous workflows into a single asynchronous workflow.
- C. Implement a business process flow to replace the existing workflows.
- D. Convert the asynchronous workflows to a synchronous plug-in.
Answer:
ab
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11 months, 2 weeks ago
Question 5
HOTSPOT You need to recommend a solution to meet user interface requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Box 1: Create and embed a Power Bi radial gauge
A radial gauge chart has a circular arc and shows a single value that measures progress toward a goal or a Key Performance Indicator (KPI). The line (or needle) represents the goal or target value. The shading represents the progress toward that goal. The value inside the arc represents the progress value. Power BI spreads all possible values evenly along the arc, from the minimum (left-most value) to the maximum (right-most value).
In this example, you're a car retailer tracking the sales team's average sales per month. The needle represents a 140 cars sales goal. The minimum possible average sales is 0 and the maximum is 200. The blue shading shows that the team is averaging approximately 120 sales this month.
Box 2: Add an inspection order to the work order form
You can add inspections to work orders in Dynamics 365 Field Service.
Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part of a work order. The list of questions can include safety protocols, pass-and-fail tests for a customer asset, an interview with a customer, or other audits and assessments performed before, during, or after a work order.
Example:
Reference:
https://docs.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-radial-gauge-charts https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
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Question 6
HOTSPOT You are designing a model-driven app that provides marketing, sales, and service operations to a company.
The app must integrate with the following systems and data sources:
A third-party marketing system for lead generation and website submissions.
A Microsoft Excel Online file that contains manufacturing data on relevant products.
A separate Microsoft Dataverse environment.
You need to recommend Power Automate connectors for the app.
Which connectors should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Box 1: Custom connector -
While Azure Logic Apps, Microsoft Power Automate, and Microsoft Power Apps offer over 325+ connectors to connect to Microsoft and non-Microsoft services, you may want to communicate with services that aren't available as prebuilt connectors.
Box 2: Microsoft Dataverse -
The Microsoft Dataverse connector provides several triggers to start your flows and many actions that you can use to create or update data in Dataverse while your flows run. You can use Dataverse actions even if your flows don't use a trigger from the Dataverse connector.
Use the Microsoft Dataverse connector to create cloud flows that start when data changes in Dataverse tables and custom messages.
Reference:
https://docs.microsoft.com/en-us/connectors/custom-connectors/ https://docs.microsoft.com/en-us/power-automate/dataverse/overview
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Question 7
HOTSPOT You need to recommend tools for agents and management.
Which tools should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Box 1: Dashboard -
Agents need dashboards to show a current count of all reservations on the entity.
Box 2: Power BI -
Management requires paginated reports for stakeholders.
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Question 8
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses a Microsoft Power Platform application.
Employees report that they are unable to open the application.
You need to ensure that the employees can access the application.
Solution: Add the employees to the user table in the environment.
Does the solution meet the goal?
- A. Yes
- B. No
Answer:
b
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Question 9
A company is creating a Microsoft Power Platform app to enable employees to log daily time entries. Employee user accounts are in multiple Azure AD tenants and are not located in the tenant that is running the app.
Employees must be added as Azure AD guest accounts within the tenant that will be running the app. Employees must access the model-driven app by being a member of a security team. The security team has been assigned the Employee Security role. Employees must create personal views of records to view within the system.
You need to implement a security solution.
Which privilege should you use?
- A. Direct basic level
- B. Shared app access
- C. Team
- D. Azure AD security group
Answer:
c
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Question 10
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses a Microsoft Excel sheet to manage its loan application process.
The company wants to optimize the process.
You need to discover inefficiencies in the process.
Solution: Record the actions required to complete the loan application process in the process advisor feature. Use process mining to discover inefficiencies in the process.
Does the solution meet the goal?
- A. Yes
- B. No
Answer:
b
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