microsoft ms-720 practice test

Microsoft Teams Voice Engineer (beta)

Note: This exam has case studies

Question 1 Topic 4, Mixed Questions

You have Microsoft Teams Phone handsets.
You need to receive an alert when a handset of an executive goes offline.
What should you do in the Microsoft Team admin center?

  • A. Create a Teams app setup policy and assign the policy to all executives.
  • B. Create a configuration profile for IP phones.
  • C. Register the handsets by using remote provisioning.
  • D. Modify the device state rule.
Answer:

D

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/alerts/device-health-status

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Question 2 Topic 4, Mixed Questions

You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of [email protected] The Session Border Controller (SBC) is named
sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.

What is a possible cause of the issue?

  • A. The certificate does not match the FQDN on the SBC.
  • B. The firewall blocks inbound traffic on port 443 to the SBC.
  • C. Only TLS 1.0 is enabled on the SBC.
  • D. Microsoft 365 Phone System licenses are not assigned to the users.
Answer:

A

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-
certificate-issues

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Question 3 Topic 4, Mixed Questions

You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to make external calls.
What is a possible cause of the issue?

  • A. The user has the incorrect Teams app setup policy applied.
  • B. The user has the incorrect voice routing policy applied.
  • C. The user is missing a validated emergency address.
  • D. Enterprise Voice is disabled for the user.
Answer:

B

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies

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Question 4 Topic 4, Mixed Questions

Your company has a Microsoft Teams Phone deployment that uses Direct Routing and a single carrier.
You deploy a new Session Border Controller (SBC) that shows as healthy in the Microsoft Teams admin center.
You place a test call over the new SBC, and the call succeeds.
When you attempt to transfer the call, the transfer fails. A portion of the SIP ladder is shown in the exhibit. (Click the Exhibit
tab.)

What is a possible cause of the issue?

  • A. The SSL certificate of the SBC is incorrect.
  • B. The Refer on the SBC is misconfigured.
  • C. NOTIFY is enabled in the SIP options of the SBC.
  • D. The carrier rejects the format of the forwarded FROM number.
Answer:

B

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/issues-with-call-
transfers

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Question 5 Topic 4, Mixed Questions

You have a Microsoft Teams Phone deployment.
You deploy a new network site.
You discover that the new site is not listed in location-based reports. Other sites appear in the reports.
You need to ensure that all the sites appear in the reports.
What should you do?

  • A. From Network planner in the Microsoft Teams admin center, modify an existing network plan.
  • B. From Network planner in the Microsoft Teams admin center, add a new persona.
  • C. From the Microsoft Call Quality Dashboard, select Tenant Data Upload and upload a CSV file that contains the new network site only.
  • D. From the Microsoft Call Quality Dashboard, select Tenant Data Upload and upload a CSV file that contains all the network sites.
  • E. From Network planner in the Microsoft Teams admin center, add a new network plan.
Answer:

D

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-data

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Question 6 Topic 4, Mixed Questions

Your company uses a third-party ticketing system.
You need to send an alert to the ticketing system when an IP phone goes offline.
What should you do?

  • A. Add a webhook.
  • B. Create a live events policy.
  • C. Add a channel alert.
  • D. Add a configuration profile for the IP phones.
Answer:

A

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Question 7 Topic 4, Mixed Questions

In the Microsoft Call Quality Dashboard, you discover an increasing trend of poor-quality calls.
You need to implement a solution to identify problematic sites.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Run the CQD User Feedback (Rate My Call) Report.
  • B. Create a building data file.
  • C. Upload a file to the Tenant Data Upload page.
  • D. Upload a file to the Reporting Labels page.
  • E. Create an endpoint data file.
  • F. Install the Power BI connector for Call Quality Dashboard (CQD).
Answer:

B C

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-data

Discussions

Question 8 Topic 4, Mixed Questions

You are deploying Microsoft Skype for Business 3PIP phones to remote sites for use with Microsoft Teams.
You need to sign each 3PIP phone in to Teams.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. From the Microsoft Teams admin center, remotely provision a new device.
  • B. From the device, instruct a local user to sign in from a computer that connects to the device by using a USB cable.
  • C. From the device, instruct a local user to sign in by using the device itself.
  • D. From the device, instruct a local user to use the direct inward dial (DID) number and PIN of the assigned account.
  • E. From the device, instruct a local user to sign in from the web.
Answer:

C E

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Question 9 Topic 4, Mixed Questions

You are selecting devices for use in conference rooms. The conference rooms must support two front of room displays.
Which two types of devices meet the requirements? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Microsoft Teams Rooms on Android
  • B. Microsoft Teams displays
  • C. Microsoft Teams audio conference phones
  • D. Microsoft Teams Rooms on Windows
  • E. Microsoft Surface Hub 2S
Answer:

A D

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/rooms/teams-devices-feature-comparison

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Question 10 Topic 4, Mixed Questions

You are deploying Microsoft Teams Phone.
You need to provide a user with a device on his desk that can be used when the user's computer is turned off. The device
must meet the following requirements:
Support calls.

Support video.

Support speed dial.

Display chat history.

Which type of device should you provide?

  • A. Teams-certified handset
  • B. Teams display
  • C. Teams panel
  • D. Teams Rooms
Answer:

B

Explanation:
Reference: https://support.microsoft.com/en-us/office/get-started-with-teams-displays-ff299825-7f13-4528-96c2-
1d3437e6d4e6

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