microsoft mb-910 practice test

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

Last exam update: Apr 12 ,2024
Page 1 out of 6. Viewing questions 1-15 out of 84

Question 1 Topic 6, Describe shared features

You need to update inventory data for a companys warehouse.
Which two record types can you use to update the inventory? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Agreement
  • B. Warehouse
  • C. Inventory adjustment
  • D. Return merchandise authorization (RMA)
Answer:

C D

User Votes:
A 2 votes
50%
B 5 votes
50%
C 10 votes
50%
D 8 votes
50%
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Inventory Adjustment
Return merchandise authorization (RMA)


Question 2 Topic 6, Describe shared features

DRAG DROP A company implements Dynamics 365 Sales.
Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:


Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities

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Activities
Dashboard
Views

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3 months, 3 weeks ago

activities
dashboards
activities


Question 3 Topic 6, Describe shared features

A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Which solution should you use?

  • A. Microsoft Forms Pro
  • B. Power BI
  • C. Power Automate
  • D. Management Reporter
Answer:

B

User Votes:
A 1 votes
50%
B 5 votes
50%
C
50%
D
50%

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps

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B. Power BI


Question 4 Topic 6, Describe shared features

DRAG DROP
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won

opportunities.
Display an interactive list that allows sales representatives to see details for their accounts including the name, address,

phone number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or
not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:


Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views

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Dashboard
View

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Dashboard
View


Question 5 Topic 6, Describe shared features

A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.

  • A. By default, all available currencies can be used.
  • B. By default, a base currency is available and other currencies can be added as needed.
  • C. Exchange rates are automatically updated.
  • D. Exchange rates need to be updated manually.
Answer:

B D

User Votes:
A 3 votes
50%
B 5 votes
50%
C 2 votes
50%
D 4 votes
50%

Explanation:
Reference:
https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics-365-crm/

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B. By default, a base currency is available and other currencies can be added as needed.
D. Exchange rates need to be updated manually.


Question 6 Topic 6, Describe shared features

DRAG DROP
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees
will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE:
Each correct selection is worth one point.
Select and Place:

Answer:


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Microsoft Teams
LinkedIn Sales Navigator
Microsoft Dataverse

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Microsoft Teams
LinkedIn Sales Navigator
Microsoft Dataverse


Question 7 Topic 6, Describe shared features

HOTSPOT
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents.
For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online

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Yes
Yes
Yes

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No
Yes
Yes


Question 8 Topic 6, Describe shared features

You have a chart that displays a summary of accounts by industry.
You need a chart that groups the account data by city instead of by industry. You must be able to access the chart at a later
date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Expand the existing chart.
  • B. Edit the existing chart.
  • C. Select the city field in the drill-down menu.
  • D. Create a new chart.
Answer:

B D

User Votes:
A 1 votes
50%
B 4 votes
50%
C 1 votes
50%
D 4 votes
50%
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B. Edit the existing chart.
D. Create a new chart.


Question 9 Topic 6, Describe shared features

All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours
available for a specific week.
You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below:

Which allocation method should you use?

  • A. Remaining capacity
  • B. Percentage capacity
  • C. Full capacity
  • D. Front-load hours
Answer:

D

User Votes:
A 1 votes
50%
B
50%
C
50%
D 3 votes
50%

Explanation:
You would have to create separate bookings for each of the working days.
Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/faq-allocation-methods

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Remaining Capacity


Question 10 Topic 6, Describe shared features

DRAG DROP
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may
be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet

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Power BI
Dynamics 365 Dashboard

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Microsoft Excel
Dynamics 365 Sales Dashboard


Question 11 Topic 6, Describe shared features

HOTSPOT
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer
https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

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No
Yes
Yes

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No
Yes
Yes


Question 12 Topic 6, Describe shared features

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be
able to attach notes to the proposal.
You need to recommend an app for the company.
Which app should you recommend?

  • A. Microsoft Excel
  • B. Microsoft Outlook
  • C. Dynamics 365 Sales Insights
  • D. Microsoft Teams
Answer:

D

User Votes:
A
50%
B
50%
C 1 votes
50%
D 2 votes
50%

Explanation:
Reference: https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview

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C. Dynamics 365 Sales Insights

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Mostly Dynamics 365 Sales Insights is a correct answer


Question 13 Topic 6, Describe shared features

You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design
team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in
real time.
You need to attach a proposal to a customer record.
Which mechanism should you use to attach the proposal?

  • A. Timeline attachment
  • B. Word template
  • C. Documents tab
Answer:

C

User Votes:
A 1 votes
50%
B
50%
C 4 votes
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint-
documents-document-locations-in-dynamics-365-apps

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C. Documents tab


Question 14 Topic 5, Describe Project Operations

A company is implementing Dynamics 365 Project Operations to manage projects for customers.
You are training project managers on how to enter statements of work into the new system.
You need to ensure that the number of hours and the hourly rate for each item are entered.
Where must the project managers enter the required information?
A. Project contracts
B. Project stages
C. Project accounting
D. Resource management
E. Project tracking

Answer:

A B
Topic 6, Describe shared features

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E. Project tracking

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A. Project contracts
B. Project stages

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Project Contracts
Project Stages


Question 15 Topic 5, Describe Project Operations

HOTSPOT
A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
Monthly bookkeeping services that take four hours

Yearly tax filings with variable hours that are based on a clients needs for one year Reimbursements for unplanned


government filing fees
You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types

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project-based service with Fixed Price billing method
project-based service with Time and Material billing method
Products as Write-In Product

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