Field service Mobile app
microsoft mb-910 practice test
microsoft dynamics 365 fundamentals customer engagement apps (crm)
Question 1
A company is using Dynamics 365 Customer Service for case management.
The company must use entitlements to enforce limitations on customer ticket creation.
You need to design the entitlement terms.
Which two metrics should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Number of hours
- B. Hours of service
- C. Number of cases
- D. Initial response time
Answer:
ac
Define what kind of support your customers are eligible for by creating entitlements in Dynamics 365 Customer Service. With entitlements, you specify the support term based on number of hours or number of cases. The customer's support level can vary based on the product or service that the customer has purchased.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer
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Question 2
HOTSPOT A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use
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1 week, 1 day ago
Question 3
You create a survey by using Dynamics 365 Customer Voice.
You need to share the survey with customers.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Embed the survey in a webpage.
- B. Post the survey link on social media from Dynamics 365 Customer Voice.
- C. Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
- D. Have recipients open the survey by scanning a QR code from a mobile device.
- E. Send an email with the survey link from Dynamics 365 Customer Voice.
Answer:
abe
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Question 4
HOTSPOT A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
Monthly bookkeeping services that take four hours
Yearly tax filings with variable hours that are based on a client's needs for one year
Reimbursements for unplanned government filing fees
You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types
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Question 5
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians' qualifications professional licenses, and certifications.
Which attribute should you use?
- A. Skills
- B. Roles
- C. Proficiency model
Answer:
a
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency-models
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Question 6
DRAG DROP A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-overview https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
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Question 7
HOTSPOT A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice
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Question 8
An online retail company uses Dynamics 365 Marketing.
Customers abandon carts with items after shopping on the companys website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.
You need to select a feature to send the mail.
Which feature should you use?
- A. Segment-based journey
- B. Trigger-based journey
- C. Power Automate desktop flow
- D. Email campaign
- E. Customer interactions timeline
Answer:
c
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Question 9
HOTSPOT You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/
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Question 10
A company wants an application that meets the following requirements:
Display the latest news about the company.
Recommend leads to sales team members.
You need to identify an application to meet the requirements.
What should you recommend?
- A. LinkedIn Campaign Manager
- B. Dynamics 365 Sales Insights
- C. LinkedIn Sales Manager
- D. Dynamics 365 Customer Service
Answer:
a
Reference:
https://www.linkedin.com/help/linkedin/answer/a420420/get-started-with-campaign-manager?lang=en
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