microsoft mb-900 practice test

Question 1

DRAG DROP
Match each tool to its task.
NOTE: Each correct match is worth one point.

Question 2

DRAG DROP
You need to create a new Dynamics 365 application that limits users to viewing only customer
accounts.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

Question 3

DRAG DROP
A company wants to automate functions performed by some of its departments.
You need to select the appropriate Dynamics 365 application for each function.
Which applications should you select?
To answer, drag the appropriate applications to the correct functions. Each application may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to
view content.
NOTE: Each correct selection is worth one point.

Question 4

You need to select a Dynamics 365 for Customer Engagement application to help your organization
efficiently track, manage, and deliver project-based services.
Which application should you select?

• A. Customer Service
• B. Field Service
• C. Project Service automation
• D. Sales

Question 5

HOTSPOT
You are determining whether to deploy Dynamics 365 for Retail or Dynamics 365 for Finance and
Operations. You need to identify the capabilities of each application.
Which capabilities does each application support? To answer, select the appropriate options in the
answer area.
NOTE: Each correct selection is worth one point.

Question 6

You are an administrator in Dynamics 365 for Customer Engagement apps.
You need to create solution components using customization tools.
Which two components can be included in a solution? Each correct answer presents a complete
solution.
NOTE: Each correct selection is worth one point.

• A. audit logs
• B. sitemap
• C. team
• D. business unit
• E. global option sets

Question 7

DRAG DROP
A company is implementing Dynamics 365 for Customer Engagement. A new deployment is being
prepared with some code modifications.
You need to determine which components are loaded with the solution type.
Which components should you use? To answer, drag the appropriate components to the correct
solutions. Each component may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Question 8

HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE:
Each correct selection is worth one point.

Question 9

DRAG DROP
Match each application to its definition.
To answer, drag the appropriate application from the column on the left to its definition on the right.
Each application may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Question 10

You are a system administrator for an organization that has Dynamics 365 for Sales and Dynamics 365
for Customer Service.
A user who logs in to the Microsoft 365 portal sees only Dynamics 365 for Sales.
You need to enable the user to see Dynamics 365 for Customer Service.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. In Dynamics 365 model driven apps, enable the features.
• B. In PowerApps, create the application.
• C. Type the URL of the web application for Dynamics 365 for Customer Service.
• D. Assign the correct security role to the user's ID
• E. Add the correct licensing to the user ID in Active Directory.

Question 11

HOTSPOT
A company implements Dynamics 365 for Finance and Operations.
You need to determine which tasks are available by default in the mobile app.
For each of the following statements, select Yes if the task is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Question 12

This question requires that you evaluate the underlined text to determine if it is correct.
The Customer Service Hub app is available on a desktop browser and on a mobile device. It can be
used for managing cases and Knowledge articles.
Review the bold text. If it makes the statement correct, select "No change is needed." If the
statement is incorrect, select the answer choice that makes the statement correct.

• A. No change needed.
• B. optimizes viewing for desktop browsers only.
• C. is available on a desktop browser for case management, but not for managing knowledge articles.
• D. does not provide the ability to add an activity to a case on a mobile device.

Question 13

HOTSPOT
You are investigating the capabilities of Dynamics 365 Finance and Operations Lifecycle Sen/ices
(LCS). For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Question 14

You need to use Microsoft Flow to perform data-management tasks when users interact with records
in Dynamics 365. Which three types of triggers can you use? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.

• A. on demand
• B. when a record is created
• C. on request
• D. when a record is updated
• E. when a record is deleted

Question 15

A company wants to automatically send a company-wide email every Sunday to remind employees
to submit expenses.
You need to configure the Microsoft Flow type that requires the least amount of user interaction and
the highest level of consistency.
Which Flow type should you configure?

• A. solution-aware
• B. automated
• C. scheduled
• D. business process
• E. button