microsoft mb-240 practice test

Question 1

DRAG DROP

You are a Dynamics 365 Field Service dispatcher.

You need to implement a capability within the schedule board to allow you to find resources for a work order. The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M. during a selected week.

Which four steps must you take, in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.

Solution: You highlight the Washington Territory in the Map View of the Filter and Map View section.

Does this meet the goal?

• A. Yes
• B. No

Question 3

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

• A. Work Order type
• B. Communication Type
• C. Service Product
• D. Service Type

Question 4

You work for an equipment rental company which rents tower cranes to construction companies.

A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

You need to maintain the service history of all the sub components and track each equipment by client location.

What should you do?

• A. Configure the customer assets hierarchically, and maintain service history at the service account level.
• B. Configure the customer assets hierarchically, and maintain service history at the sub-component level.
• C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
• D. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

Question 5

You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities.

What should you do?

• A. Go to the mobile offline profile, and add the entity.
• B. Create a new role and assign it to the technicians.
• C. Add the entity to the site map of the Field Service mobile model-driven app.
• D. In the mobile offline profile, add a custom data filter to the entity.

Question 6

DRAG DROP

Your organization recently implemented the Connected Field Service for Azure IoT Hub to remotely monitor IoT devices.

You need to register IoT devices from IoT Hub.

Which three steps should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

Question 7

DRAG DROP

Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.

You need to configure the mobile app for technicians, including custom entity offline usage.

What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

Question 8

You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.

• A. Update Synchronization setting to Always Full Sync.
• B. Update entity Sync Filter.
• C. Update View filters.
• D. Update the Max Sync Records setting.
• E. Update the entity Mode to Online and Offline.

Question 9

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use Microsoft Power Automate to populate fields when the Customer Asset contains data.

Does this meet the goal?

• A. Yes
• B. No

Question 10

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

• A. Incident Type contains appropriate Service Tasks, Products, and Services.
• B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
• C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
• D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services