You are a Dynamics 365 functional consultant for Contoso Ltd. Contoso is expanding to other countries/regions and you
need to translate one of your English surveys into French.
Which step should you take to translate the survey so that all of your existing segments and journeys remain intact?
C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-multilingual-survey
You are a marketing analyst at Contoso, Ltd. The sales manager wants to utilize a real-time survey embedded in a web page
to feed data into customer records. The survey manager would like to distribute the survey through email.
You need to ensure that when the user opens the survey it loads within the corporate website. In the survey, you go to Send
and then Embed Survey.
What should you do next to embed your survey?
B
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/embed-web-page
You are the marketing manager at Contoso, Ltd. Your team has created a survey and sent out the link through email for
responses.
You want to understand the outcome from the Satisfaction Metrics report and identify the metrics created by default in
Dynamics.
For the metrics, what are the three charts created by default in Dynamics? Each correct answer presents a complete
solution.
B C E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics-report
DRAG DROP
You are creating a survey using Dynamics 365 Customer Voice. You need to include multiple question types.
Which survey question type presents the best choice for each scenario/example presented? To answer, drag the appropriate
survey question type to the scenario/example. Each survey question type may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Explanation:
Reference: https://www.c2software.com/c2-blog/dynamics-crm-voice-of-the-customer-surveys.aspx
You are a functional consultant working with Dynamics 365 Customer Voice.
You are tasked with planning a survey that will be distributed for anonymous response.
Which action is required during survey variable configuration to capture the Email of the anonymous respondent?
D
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/personalize-survey
You are creating a customer survey and you want to get good responses.
You need to analyze the responses to provide actions to best suit your organization.
Which three responses are considered best practice? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A C E
Explanation:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey
DRAG DROP
You are creating a survey using a Dynamics 365 for Marketing Surveys. You need to include multiple question types.
Which survey question types presents the best choice for each scenario/example presented? To answer, drag the
appropriate survey question to the scenario/example. Each survey question type may be used once, more than once or not
at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Explanation:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey
You are the manager of Internet sales for your company.
You have been asked to create and distribute a post-purchase survey to both registered and guest customers purchasing on
your site.
Which three things will be true about the distribution of your survey? (Choose three.) Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
A B C
Explanation:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey
DRAG DROP
You have a subscription to Dynamics 365 for Marketing.
You need to recommend which analytics tools should be used for each channel measured by your subscription.
Which analytics tools should be used for seeing the data by contact or by lead? Each tool may be used once, more than
once or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Explanation:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/insights#categories
You are a marketing analyst at Contoso Ltd.
The marketing department would like you to provide survey responses from their Customer Success Survey from this past
fiscal year. Approximately 6,500 responses were received.
They would like each survey to be a single row, with the responses as a column for their analysis.
What should you do?
D
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/survey-report