You have a knowledge base of frequently asked questions (FAQ).
You create a bot that uses the knowledge base to respond to customer requests.
You need to identify what the bot can perform without adding additional skills.
What should you identify?
C
Explanation:
Reference: https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/overview/overview
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation:
Reference: https://docs.microsoft.com/en-us/azure/architecture/reference-architectures/ai/conversational-bot
https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-webchat-overview?view=azure-bot-service-4.0
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation:
Box 1: Yes
Azure bot service can be integrated with the powerful AI capabilities with Azure Cognitive Services.
Box 2: Yes
Azure bot service engages with customers in a conversational manner.
Box 3: No
The QnA Maker service creates knowledge base, not question and answers sets.
Note: You can use the QnA Maker service and a knowledge base to add question-and-answer support to your bot. When
you create your knowledge base, you seed it with questions and answers.
Reference:
https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-tutorial-add-qna
Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
B C
Explanation:
B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.
C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate
via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is
a critical facet of any customer-facing communications strategy.
Incorrect Answers:
D: Early bots were comparatively simple, handling repetitive and voluminous tasks with relatively straightforward algorithmic
logic. An example would be web crawlers used by search engines to automatically explore and catalog web content.
Reference: https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview
https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/bot-service/bot-service-overview-introduction?view=azurebot-service-4.0
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation:
Reference: https://docs.microsoft.com/en-us/azure/bot-service/bot-service-manage-channels?view=azure-bot-service-4.0
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation:
Reference: https://docs.microsoft.com/en-gb/azure/cognitive-services/qnamaker/concepts/data-sources-and-content
https://docs.microsoft.com/en-us/azure/cognitive-services/luis/choose-natural-language-processing-service
Which scenario is an example of a webchat bot?
D
HOTSPOT
To complete the sentence, select the appropriate option in the answer area.
Hot Area:
Explanation:
With Microsofts Conversational AI tools developers can build, connect, deploy, and manage intelligent bots that naturally
interact with their users on a website, app, Cortana, Microsoft Teams, Skype, Facebook Messenger, Slack, and more.
Reference:
https://azure.microsoft.com/en-in/blog/microsoft-conversational-ai-tools-enable-developers-to-build-connect-and-manage-
intelligent-bots
Which AI service should you use to create a bot from a frequently asked questions (FAQ) document?
A