microsoft ai-900 practice test
Microsoft Azure AI Fundamentals (beta)
Question 1 Topic 5, Describe features of conversational AI workloads on Azure
You have a knowledge base of frequently asked questions (FAQ).
You create a bot that uses the knowledge base to respond to customer requests.
You need to identify what the bot can perform without adding additional skills.
What should you identify?
- A. Register customer purchases.
- B. Register customer complaints.
- C. Answer questions from multiple users simultaneously.
- D. Provide customers with return materials authorization (RMA) numbers.
Answer:
C
Explanation:
Reference: https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/overview/overview
Question 2 Topic 5, Describe features of conversational AI workloads on Azure
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference: https://docs.microsoft.com/en-us/azure/architecture/reference-architectures/ai/conversational-bot
https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-webchat-overview?view=azure-bot-service-4.0
Question 3 Topic 5, Describe features of conversational AI workloads on Azure
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Box 1: Yes
Azure bot service can be integrated with the powerful AI capabilities with Azure Cognitive Services.
Box 2: Yes
Azure bot service engages with customers in a conversational manner.
Box 3: No
The QnA Maker service creates knowledge base, not question and answers sets.
Note: You can use the QnA Maker service and a knowledge base to add question-and-answer support to your bot. When
you create your knowledge base, you seed it with questions and answers.
Reference:
https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-tutorial-add-qna
Question 4 Topic 5, Describe features of conversational AI workloads on Azure
Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. a telephone answering service that has a pre-recorder message
- B. a chatbot that provides users with the ability to find answers on a website by themselves
- C. telephone voice menus to reduce the load on human resources
- D. a service that creates frequently asked questions (FAQ) documents by crawling public websites
Answer:
B C
Explanation:
B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.
C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate
via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is
a critical facet of any customer-facing communications strategy.
Incorrect Answers:
D: Early bots were comparatively simple, handling repetitive and voluminous tasks with relatively straightforward algorithmic
logic. An example would be web crawlers used by search engines to automatically explore and catalog web content.
Reference: https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview
https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot
Question 5 Topic 5, Describe features of conversational AI workloads on Azure
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/bot-service/bot-service-overview-introduction?view=azurebot-service-4.0
Question 6 Topic 5, Describe features of conversational AI workloads on Azure
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference: https://docs.microsoft.com/en-us/azure/bot-service/bot-service-manage-channels?view=azure-bot-service-4.0
Question 7 Topic 5, Describe features of conversational AI workloads on Azure
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Explanation:
Reference: https://docs.microsoft.com/en-gb/azure/cognitive-services/qnamaker/concepts/data-sources-and-content
https://docs.microsoft.com/en-us/azure/cognitive-services/luis/choose-natural-language-processing-service
Question 8 Topic 5, Describe features of conversational AI workloads on Azure
Which scenario is an example of a webchat bot?
- A. Determine whether reviews entered on a website for a concert are positive or negative, and then add a thumbs up or thumbs down emoji to the reviews.
- B. Translate into English questions entered by customers at a kiosk so that the appropriate person can call the customers back.
- C. Accept questions through email, and then route the email messages to the correct person based on the content of the message.
- D. From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.
Answer:
D
Question 9 Topic 5, Describe features of conversational AI workloads on Azure
HOTSPOT
To complete the sentence, select the appropriate option in the answer area.
Hot Area:
Answer:
Explanation:
With Microsofts Conversational AI tools developers can build, connect, deploy, and manage intelligent bots that naturally
interact with their users on a website, app, Cortana, Microsoft Teams, Skype, Facebook Messenger, Slack, and more.
Reference:
https://azure.microsoft.com/en-in/blog/microsoft-conversational-ai-tools-enable-developers-to-build-connect-and-manage-
intelligent-bots
Question 10 Topic 5, Describe features of conversational AI workloads on Azure
Which AI service should you use to create a bot from a frequently asked questions (FAQ) document?
- A. QnA Maker
- B. Language Understanding (LUIS)
- C. Text Analytics
- D. Speech
Answer:
A