microsoft 77-884 practice test

Outlook 2010


Question 1 Topic 2, Volume B

Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email
system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane works in the Accounts department. She is using Outlook and wants to compose an email to send to a supplier.
Jane switches to the Contacts view in Outlook. Jane plans to use the alphabetical list to find the email address of her contact
at a supplier named Stanford Supplies. However, there is no alphabetical list displayed that Jane can click on to filter the
contacts and narrow down her search.
How can Jane display the alphabetical list? (Choose two possible answers).

  • A. By switching to the Business Card view.
  • B. By switching to the Card view.
  • C. By switching to the Phone view.
  • D. By applying a filter.
  • E. By using Contact Groups.
Answer:

A B

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Question 2 Topic 2, Volume B

Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email
system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
A user named Myles want to be able to use Outlook to subscribe to his favorite websites and automatically download the
latest postings from those websites.
Which Outlook function should Myles use?

  • A. He should use Tasks.
  • B. He should use Contacts.
  • C. He should use Blind Carbon Copy (BCC).
  • D. He should use an RSS Feeds.
Answer:

D

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Question 3 Topic 2, Volume B

Jane is working in the Sales department at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise
and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use
Microsoft
Outlook 2010 for their email clients.
Jane receives an email from the Sales Manager. Jane wants to flag the email and assign start and due dates to the email.
Which of the following keyboard shortcuts could Jane use to open the Flag for Follow Up dialog box?

  • A. CTRL + SHIFT + G
  • B. CTRL + SHIFT + B
  • C. CTRL + SHIFT + W
  • D. CTRL + SHIFT + S
Answer:

A

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Question 4 Topic 2, Volume B

All company employees at ABC.com use Microsoft Outlook 2010 for their email clients.
Sally has started working for the company and is using Outlook for the first time.
Sally asks you which option she should select to find a list of all company users and distribution lists.
Which option should she select?

  • A. She should select the search option.
  • B. She should select the Contacts option.
  • C. She should select the Global Address List option.
  • D. She should select All Users option.
Answer:

C

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Question 5 Topic 2, Volume B

Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email
system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
When an email is sent or received using Outlook 2010, which of the following Outlook functions will always be performed on
the email?

  • A. Rules will be processed.
  • B. Tasks will be processed.
  • C. Categories will be processed.
  • D. Flags will be processed.
Answer:

A

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Question 6 Topic 2, Volume B

You work as a Project Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and
Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use
Microsoft Outlook 2010 for their email clients.
Sam is a member of your project team. Sam is a Solutions Architect. You want to assign Sam the job of designing a solution
for a customer. You want to track Sams progress as he works on the design.
Which function of Outlook should you use?

  • A. You should create an Appointment.
  • B. You should create a Meeting.
  • C. You should create a To-Do.
  • D. You should create a Task.
Answer:

D

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Question 7 Topic 2, Volume B

Jane is working in the Sales department at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise
and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use
Microsoft
Outlook 2010 for their email clients.
Jane receives an email from the Sales Manager. Jane selects the email then enters the
CTRL + F keyboard shortcut.
What effect will this keyboard shortcut have?

  • A. It will open a Forward email window.
  • B. It will open a Reply email window.
  • C. It will change the font of the text.
  • D. It will open the Move email window.
Answer:

A

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Question 8 Topic 2, Volume B

Gary works as the Finance Manager at ABC.com. The company email system runs Microsoft Exchange Server 2010. Gary
uses Microsoft Outlook 2010 configured with an Exchange account.
Gary receives a meeting request for a meeting with other company managers.
Gary wants to reply to the meeting request.
Which of the following keyboard shortcuts could Gary use to reply to the meeting request?

  • A. CTRL + N
  • B. CTRL + F
  • C. CTRL + R
  • D. CTRL + SHIFT + Q
Answer:

C

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Question 9 Topic 2, Volume B

Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft Exchange Server 2010. Sally
uses Microsoft Outlook 2010 configured with an Exchange account.
Sally wants to create a new appointment. She is currently in the Calendar view.
Which two of the following keyboard shortcuts could Sally use to create an appointment?
(Choose two).

  • A. CTRL + N
  • B. CTRL + SHIFT + A
  • C. CTRL + SHIFT + N
  • D. CTRL + C
Answer:

A B

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Question 10 Topic 2, Volume B

Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft
Exchange Server 2010. Sally uses Microsoft Outlook 2010 configured with an Exchange account.
Sally wants to create a new email. She opens a new email and now wants to open the address book to select an email
address to send the email to.
Which of the following keyboard shortcuts could Sally use to open the address book?

  • A. CTRL + O
  • B. CTRL + SHIFT + O
  • C. CTRL + B
  • D. CTRL + SHIFT + B
Answer:

D

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