What is defined as a change of state that has significate for the management of an IT service?
A
What is the primary focus of business capacity management?
D
What is the purpose of the 'relationship management' practice?
A
Which process works with incident management to ensure that security breaches are detected and logged?
C
What impact does automation have on a service desk?
A
What helps diagnose and resolve a simple incident?
C
Which statement about emergency changes is CORRECT?
B
Which is included in the purpose of the ‘service level management’ practice?
C
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
C
Explanation:
Reference: https://www.bmc.com/blogs/itil-change-enablement/
Which is an objective of the design coordination process?
A
When should a workaround be created?
C
Explanation:
Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and-problems-
workarounds/
Which is a key requirement for successful service level agreements (SLAs)?
B
What is a service?
B
Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
Which statement about problems is CORRECT?
B
Explanation:
Reference: https://www.bmc.com/blogs/itil-problem-management/
Which activity is NOT recommended by the ‘start where you are’ guiding principle?
B