What is defined as a change of state that has significate for the management of an IT service?
What is the primary focus of business capacity management?
What is the purpose of the 'relationship management' practice?
Which process works with incident management to ensure that security breaches are detected and logged?
What impact does automation have on a service desk?
What helps diagnose and resolve a simple incident?
Which statement about emergency changes is CORRECT?
Which is included in the purpose of the ‘service level management’ practice?
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
Which is an objective of the design coordination process?