What is defined as a change of state that has significate for the management of an IT service?
A
What is the primary focus of business capacity management?
D
What is the purpose of the 'relationship management' practice?
A
Which process works with incident management to ensure that security breaches are detected and logged?
C
What impact does automation have on a service desk?
A
What helps diagnose and resolve a simple incident?
C
Which statement about emergency changes is CORRECT?
B
Which is included in the purpose of the ‘service level management’ practice?
C
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
C
Explanation:
Reference: https://www.bmc.com/blogs/itil-change-enablement/
Which is an objective of the design coordination process?
A