genesys ge0-806 practice test

GCP8-System Consultant, Genesys WFM

Last exam update: Nov 18 ,2025
Page 1 out of 6. Viewing questions 1-15 out of 85

Question 1

Which of the following automatically synchronizes configuration data, collects historical data, and
provides real-time agent-adherence information to users of WFM web for Supervisors?

  • A. WFM Server
  • B. WFM Data Aggregator
  • C. WFM Builder .
  • D. WFM Synchroserver
Mark Question:
Answer:

B

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Question 2

Which of the following is responsible for building WFM schedules?

  • A. WFM Server
  • B. WFM Data Aggregator
  • C. WFM Builder
  • D. WFM Scheduler
Mark Question:
Answer:

D

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Question 3

Which are primary elements of workforce management provided byGenesys WFM?
Choose Answers

  • A. Service Factor
  • B. Forecasting
  • C. Scheduling
  • D. Adherence
  • E. Mobile Tracking
Mark Question:
Answer:

B


Reference:
http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting

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Question 4

Which of the following Genesys documentation will answer questions regarding sizing the WFM
Database?

  • A. Genesys 8.0 Supported Operating Systems and Database Reference Manual
  • B. WFM 8.x Administrator's Guide
  • C. Genesys 8.x Database sizing Estimator
  • D. WFM Installation Manual
Mark Question:
Answer:

B


Reference:
http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

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Question 5

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time
Adherence information from Genesys?

  • A. WFM Builder
  • B. WFM Configuration Utility
  • C. WFM Web D.WFM Data Aggregator
Mark Question:
Answer:

B


Reference:
http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf

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Question 6

Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers

  • A. Modify schedule
  • B. Create a Report
  • C. Create a shift
  • D. Change access rights to scheduling module
Mark Question:
Answer:

A,C

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Question 7

Which are possible methods of WFM Server load balancing?
Choose 2 answers

  • A. Processor balancing
  • B. Memory balancing
  • C. Host balancing D.Third-party load-balancer
Mark Question:
Answer:

B,D

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Question 8

Which WFM Server can be set up to act as a Locator?

  • A. WFM Server
  • B. Only the Primary WFM server
  • C. Only the Master WFM server
  • D. Only the Back up WFM Server
Mark Question:
Answer:

D

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Question 9

What is the maximum size of the database you have backup using the WFM DB Utility?

  • A. 1GB
  • B. 2GB
  • C. 1TB
  • D. 1PB
Mark Question:
Answer:

B


Reference:
http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU

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Question 10

Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail
notifications to agents and supervisors?

  • A. WFM SMTPServer
  • B. WFM MailServer
  • C. WFM Builder
  • D. WFM Daemon
Mark Question:
Answer:

C


Reference:
http://docs.genesys.com/Documentation/WM/latest/Admin/Components

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Question 11

Which of the following Web servers are supported for WFM database?
Choose 2 answers

  • A. MS Internet Information Server
  • B. IBM web sphere
  • C. JBOSS AS D.Apache Tomcat
Mark Question:
Answer:

B


Reference:
http://docs.genesys.com/MoreDocs/Template:SOE_Workforce_Management

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Question 12

What are the possible actions one can take in order to avoid an Agent available in WFM
Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers

  • A. Change the skill levels in WFM Configuration Utility
  • B. Disable Skills in WFM Configuration Utility
  • C. Remove the Login ID in Genesys Administrator D.Adjust the Hiring/Termination date in WFM configuration utility E.Grant the agent an exception in the Calendar
Mark Question:
Answer:

A,B,E

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Question 13

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill,
which Genesys Solution actually decides who will receive the call?

  • A. Workforce Management
  • B. Outbound Contact
  • C. Universal Routing D.Solution Reporting
Mark Question:
Answer:

A


Reference:
http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs

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Question 14

How are agents linked to activities?

  • A. As a member of a special Agent Group defined on a Activity
  • B. By defining a skill and level on an Activity
  • C. Manually in WFM configuration utility D.Manually in Genesys Administrator
Mark Question:
Answer:

C

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Question 15

Agent's Skills are added, modified or removed in which Genesys application?

  • A. CC Pulse
  • B. WFM web
  • C. SCI
  • D. Genesys Administrator
Mark Question:
Answer:

C


Reference:
http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe-
4ecad5c3418c

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