Genesys ge0-803 practice test

Genesys System Consultant, Voice Platform Exam


Question 1

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route
Number is used when __________.

  • A. IVR Server is unable to contact the Solution Control Interface (SCI)
  • B. IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
  • C. IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.
  • D. IVR Server component cannot communicate with the Web Server
Answer:

B

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Question 2

Based on the Popgateway1.log shown, what event occurred?

  • A. "Grandprize.vox" failed to download. No audio file was played.
  • B. The caller hung up
  • C. The voice application crashed. No more pages were fetched from web server.
  • D. Speech recognition was not successful
Answer:

A

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Question 3

Is it necessary to declare and configure IVR-TServer in CME when the IVR is in a Behind
configuration? Choose the best statement.

  • A. It is not necessary to declare it in CME
  • B. It must be declared to configure the IVR Server options (gli_server_group_1, IServer et IServerGLMSap)
  • C. It must be declared because it is a part of IVR Server. But it have not to be configured
Answer:

B

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Question 4

In most deployment options, the IVR Server Client or Genesys Queue Adapater (GQA) resides on the
__________.

  • A. IP Communications Server
  • B. Element Management Provisioning System
  • C. Web Server
  • D. Configuration Server
Answer:

A

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Question 5

Which of the following files is an example of a file that is installed into
\CN\web\did_url_mappings\2.0?

  • A. GVPOwner_Admin_<IVRProfile>.xml
  • B. 5453.xml
  • C. Database.xml
  • D. Start.asp
Answer:

A

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Question 6

Which of the following statements regarding log levels for GVP components is NOT correct?

  • A. Log levels can be set via the EMPS.
  • B. Log levels can be set through the VCS/IPCS Monitor (9810 Website)
  • C. Log levels can be set through the IIS 5.0/6.0 Management Console.
  • D. VCS/IPCS Configuration through the GVP.ini file
Answer:

B

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Question 7

Refer to the TTS: MRCP Configuration screen. Your GVP deployment requires Text to Speech (TTS)
using MRCP. During GVP installation, you will be presented with this screen. What needs to be done?

  • A. The MRCP URL value, Localhost needs to be replaced with the fully qualified domain name (FQDN) of the MRCP server and then click Next to continue
  • B. Nothing, everything looks fine. Click Next to continue
  • C. Delete the MRCP URL and then click Next to continue
  • D. The installation has completed. Just click Cancel to end the installation
Answer:

A

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Question 8

EMPS stores all of its configuration information in a Structured Query Language (SQL) format, such as
MSSQL or Oracle.True or False?

  • A. TRUE
  • B. FALSE
Answer:

B

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Question 9

Under what circumstances is a username and password required to access the EMPS?

  • A. Never. By default, a username and password is not required since EMPS is only used for monitoring purposes.
  • B. Always. When opening EMPS Login screen, the system will require users enter their username and password.
  • C. Only when the EMPS is being accessed from a remote workstation. You are automatically authenticated and can log in from a local machine.
  • D. Only when using SunOne Directory Server because OpenLDAP has no built-in security for the EMPS login screen.
Answer:

B

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Question 10

Which of the following content should be considered for caching?

  • A. Active Server Pages
  • B. Vox files
  • C. Java Server Pages
  • D. Java Beans
Answer:

B

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