Genesys ge0-803 practice test
Genesys System Consultant, Voice Platform Exam
Question 1
Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route
Number is used when __________.
- A. IVR Server is unable to contact the Solution Control Interface (SCI)
- B. IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
- C. IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.
- D. IVR Server component cannot communicate with the Web Server
Answer:
B
Question 2
Based on the Popgateway1.log shown, what event occurred?
- A. "Grandprize.vox" failed to download. No audio file was played.
- B. The caller hung up
- C. The voice application crashed. No more pages were fetched from web server.
- D. Speech recognition was not successful
Answer:
A
Question 3
Is it necessary to declare and configure IVR-TServer in CME when the IVR is in a Behind
configuration? Choose the best statement.
- A. It is not necessary to declare it in CME
- B. It must be declared to configure the IVR Server options (gli_server_group_1, IServer et IServerGLMSap)
- C. It must be declared because it is a part of IVR Server. But it have not to be configured
Answer:
B
Question 4
In most deployment options, the IVR Server Client or Genesys Queue Adapater (GQA) resides on the
__________.
- A. IP Communications Server
- B. Element Management Provisioning System
- C. Web Server
- D. Configuration Server
Answer:
A
Question 5
Which of the following files is an example of a file that is installed into
\CN\web\did_url_mappings\2.0?
- A. GVPOwner_Admin_<IVRProfile>.xml
- B. 5453.xml
- C. Database.xml
- D. Start.asp
Answer:
A
Question 6
Which of the following statements regarding log levels for GVP components is NOT correct?
- A. Log levels can be set via the EMPS.
- B. Log levels can be set through the VCS/IPCS Monitor (9810 Website)
- C. Log levels can be set through the IIS 5.0/6.0 Management Console.
- D. VCS/IPCS Configuration through the GVP.ini file
Answer:
B
Question 7
Refer to the TTS: MRCP Configuration screen. Your GVP deployment requires Text to Speech (TTS)
using MRCP. During GVP installation, you will be presented with this screen. What needs to be done?
- A. The MRCP URL value, Localhost needs to be replaced with the fully qualified domain name (FQDN) of the MRCP server and then click Next to continue
- B. Nothing, everything looks fine. Click Next to continue
- C. Delete the MRCP URL and then click Next to continue
- D. The installation has completed. Just click Cancel to end the installation
Answer:
A
Question 8
EMPS stores all of its configuration information in a Structured Query Language (SQL) format, such as
MSSQL or Oracle.True or False?
- A. TRUE
- B. FALSE
Answer:
B
Question 9
Under what circumstances is a username and password required to access the EMPS?
- A. Never. By default, a username and password is not required since EMPS is only used for monitoring purposes.
- B. Always. When opening EMPS Login screen, the system will require users enter their username and password.
- C. Only when the EMPS is being accessed from a remote workstation. You are automatically authenticated and can log in from a local machine.
- D. Only when using SunOne Directory Server because OpenLDAP has no built-in security for the EMPS login screen.
Answer:
B
Question 10
Which of the following content should be considered for caching?
- A. Active Server Pages
- B. Vox files
- C. Java Server Pages
- D. Java Beans
Answer:
B