Which of the following is an automated telephony system that interacts with callers, gathers
information, and routes calls to the appropriate recipients?
C
Which of the following selects the interaction path and enhances the caller’s experience before
agent assignment?
A
Which type of call flow is used to create the call route that routes the incoming call to the respective
ACD queue based on the customer’s response?
B
Select the container that holds an audio message and/or text-to-speech pairings on a “per language”
basis.
C
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
D
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
B, C
What is the maximum value that can be set for the ‘Minimum confidence level’ in speech
recognition?
C
What is the minimum value for the number of times to repeat a menu?
D
What is the correct term for the setting that determines how long a caller can pause between
entering digits in the IVR?
B
When you delete a flow, it removes only the current version of the flow.
A
Which speech recognition feature is enabled by default for new Inbound call flows?
B
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error
handling. Which action is used for default error handling in this state if alternative actions are not
configured?
C
Select all the sections available to configure the global settings for a newly created flow. (Choose
five.)
A, B, C, F, G
The interaction may not route properly if the default language skill is not selected.
A
Which of the following are valid options under the Data category for Inbound call flows? (Choose
four.)
A, C, D, E