Genesys gcp-gc-imp practice test

Question 1

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What
binds the phone's settings in Genesys Cloud to a physical phone?

• A. The phone model
• B. The Base Settings
• C. The phone name
• D. The Hardware ID (MAC address)

Answer:

D

Reference:
https://help.mypurecloud.com/articles/phone-configuration-overview/

Question 2

Where should the WAN interface of the Edge appliance connect?

• A. A network segment that is not accessible to the public Internet.
• B. A network segment that has access to your internal LAN.
• C. A network segment connected directly to Customer Care.
• D. A network segment that has outbound access to the public Internet.

Answer:

D

Reference:
https://help.mypurecloud.com/articles/configure-network-interface-
edge/#:~:text=In%20a%20single
%20interface%20deployment,to%20configure%20a%20static%20route.

Question 3

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

• A. External trunk
• B. Network interface trunk
• C. WebRTC phone trunk
• D. SIP phone trunk

Answer:

A

Question 4

What are two methods for creating a conference call in Genesys Cloud?

• A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
• B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
• C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
• D. Have all attendees call you. When all calls are active, click the Start Conference button.

Answer:

B

Reference:
https://help.mypurecloud.com/articles/make-conference-call/

Question 5

What additional functionality does Communicate brings to Genesys Cloud?

• A. Knowledge base features, such as FAQs and Communities.
• B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
• C. Call center features such as ACD and scripting.
• D. Directory capabilities, such as advanced search, profiles, and keyword searching.

Answer:

B

Question 6

Where can you add the preconfigured settings of the phones?

• A. Admin > Telephony > Phone Management > Calls
• B. Admin > Telephony > Phone Management > Phones
• C. Admin > Telephony > Phone Management > Base Settings

Answer:

C

Question 7

When connecting the Edge appliance to your local area network, which is the best practice to deploy
the Edge using two of the standard interfaces - WAN and Port 2?

• A. It should be connected to a different network segment that has access to your company intranet.
• B. It should be connected to a network segment that has outbound access to the public Internet.
• C. It should be connected to the same network segment that the Bridge server is on.

Answer:

B

Reference:
https://help.mypurecloud.com/articles/single-core-architecture/

Question 8

How do you represent your organization when you contact the Genesys Cloud support team?

• A. Organization ID
• B. Company Name
• C. Agent Name
• D. ID

Answer:

A

Question 9

What should you do when a user leaves your organization to maintain high levels of security in the
Genesys Cloud product suite?

• A. Reset the user’s password.
• B. Rename the user account.
• C. Set the user to Inactive for 30 days, then delete the user account.
• D. Create a role for former users and add the user to that role.

Answer:

C

Question 10

Which statement is true regarding chat rooms in Genesys Cloud?

• A. Notifications can be turned off per room.
• B. There is a maximum of 50 users to a room.
• C. You must have the room_user permission to use rooms.
• D. Administrators assign people to rooms.

Answer:

A

Reference:
https://help.mypurecloud.com/articles/set-chat-preferences