Which of the Performance views shows real-time data with historical metrics to give you both short
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
Which definition matches the ACD Evaluation Method Best Available Skills?
ACD routes interactions based on the highest average proficiency level for the requested skills.
Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency
rating. Genesys Cloud then calculates the average using the agents proficiency rating for each of the
A system that routes interactions based on an algorithm which determines the best available agent
for an interaction
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
Why must you create queues for ACD functionality to work?
Your contact center wants to track the outcome of calls and chats. What can be configured within
Genesys Cloud to provide this functionality?
Which definition matches the After Call Work option Optional?
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
Select the types of scheduling available in Genesys Cloud. (Choose two.)