Organizations are linked extensively to increase (Choose two)
A, C
Explanation:
Organizations are linked extensively to increase their efficiency and effectiveness in achieving their
goals. By reducing cycle times, organizations can deliver their products or services faster and more
responsively to their customers. By improving accuracy, organizations can reduce errors, waste, and
rework, and enhance their quality and reliability. These outcomes can also increase the capability of
the organization to meet the changing needs and expectations of the market and the
stakeholders. Reference:
Sample Exam - GAQM
, page 1, question 1;
The Future of Flexibility at Work
,
paragraph 4.
Temporary work groups may include employees of customers, suppliers or partner corporations.
A
Explanation:
Temporary work groups are formed for a specific purpose and usually dissolve after the task is
completed. They may include employees of customers, suppliers or partner corporations who
collaborate with the organization to achieve a common goal. For example, a temporary work group
may be created to develop a new product, launch a marketing campaign, or implement a new
system. Temporary work groups can benefit from the diverse perspectives, skills, and resources of
their members, as well as foster innovation and learning. Reference:
CITM Course Outline
,
Flexible
Work Arrangements: Types and Benefits
How many trends have drastically altered the way organizations use technology?
A
Explanation:
According to the CITM certification, there are six trends that have drastically altered the way
organizations use technology. These are:
Cloud computing: The delivery of computing services over the internet, such as servers, storage,
databases, networking, software, analytics, and intelligence. Cloud computing enables organizations
to access scalable, flexible, and cost-effective IT resources on demand.
Big data and analytics: The collection, processing, and analysis of large and complex data sets to
generate insights and value. Big data and analytics enable organizations to improve decision making,
optimize operations, enhance customer experience, and create new products and services.
Social media and collaboration: The use of online platforms and tools to communicate, share, and
interact with others. Social media and collaboration enable organizations to engage with customers,
employees, partners, and stakeholders, as well as to foster innovation and knowledge sharing.
Mobile and wireless: The use of devices and networks that allow users to access information and
services anytime and anywhere. Mobile and wireless enable organizations to extend their reach,
improve productivity, and offer convenience and personalization.
Internet of things (IoT): The network of physical objects that are embedded with sensors, software,
and other technologies to connect and exchange data with other devices and systems. IoT enables
organizations to monitor and control their assets, processes, and environments, as well as to create
new business models and opportunities.
Cybersecurity: The protection of information systems and data from unauthorized access, use,
disclosure, modification, or destruction. Cybersecurity enables organizations to safeguard their
assets, reputation, and trust, as well as to comply with laws and regulations.
Reference:
CITM certification
, page 9
McKinsey Technology Trends Outlook 2023
Here’s how technology has changed the world since 2000
10 Ways Technology Has Reshaped the Modern Workplace
True or False: Managers today make Information Technology an integral part of their jobs.
A
Explanation:
Managers today make Information Technology an integral part of their jobs because IT plays a
fundamental role in both the structure and control of the modern business. IT enables managers to
perform various tasks such as planning, organizing, leading, and controlling more efficiently and
effectively. IT also helps managers to communicate, coordinate, and collaborate with internal and
external stakeholders, as well as to access, analyze, and interpret information for decision making. IT
also supports innovation, creativity, and competitiveness in the dynamic and globalized
environment.
Therefore, managers need to have an excellent grasp of the functionality, capabilities,
and effects of the technology that they implement and manage. Reference:
https://www.exin.com/business-service-management/exin-epi-it-management/certified-
information-technology-manager/
https://aibm.us/certified-it-manager-citm/
Which two management departments are responsible for the success of information processing?
(Choose two)
B, C
Explanation:
Information processing is the exchange of information among people, processes and systems within
an organization1
.
It is crucial for achieving business goals, making informed decisions and working
efficiently2
.
To effectively deliver the information needed to decision makers, Management
Information Systems (MIS) need to have the necessary components to collect, process, store and
retrieve the information whenever it is needed3
.
The success of information processing depends on
the alignment of MIS with the organizational strategy, structure and culture3
. Therefore, the two
management departments that are responsible for the success of information processing are top
management and middle management.
Top management is responsible for setting the vision,
mission, goals and objectives of the organization, as well as defining the policies and procedures that
guide the information flows3
.
Middle management is responsible for implementing the plans and
strategies of top management, as well as coordinating and supervising the activities of lower-level
managers and employees3
.
Both top and middle management need to ensure that the information
systems are aligned with the business needs, and that the information flows are effective, efficient
and secure3. Reference: 1: Practices for managing information flows within organizations12:
Management Information Systems (MIS): Definition and How It Works23: Information management3
Information can be defined by which two entities that reduces uncertainty? (Choose two)
A, B
Explanation:
Information can be defined as data that has been processed or organized in a meaningful way that
reduces uncertainty. Information can be either tangible or intangible, depending on whether it has a
physical form or not. For example, a printed report is tangible information, while an email is
intangible information. Information can also be static or dynamic, depending on whether it changes
over time or not. For example, a historical record is static information, while a stock price is dynamic
information. However, the question asks for the two entities that define information, not the two
attributes that describe information. Therefore, the correct answer is A and B, tangible and
intangible. Reference:
Sample Exam - GAQM
, page 2, question 6.
Information derived from processing transaction reduces uncertainty about a firm's order backlog or
financial position.
A
Explanation:
Information derived from processing transaction reduces uncertainty about a firm’s order backlog or
financial position because it provides a quantitative and forward-looking measure of demand. Order
backlog is the amount of orders that a firm has received but not yet fulfilled. It reflects the expected
future revenue and cash flows of the firm, as well as its ability to meet customer needs and
expectations. Order backlog can also indicate the competitive position and market share of the firm,
as well as its operational efficiency and capacity utilization. Therefore, disclosing order backlog can
help stakeholders such as investors, analysts, managers, and regulators to assess the firm’s
performance and prospects more accurately and reliably. Reference:
Sample Exam - GAQM
, page
4;
Implications of Disclosing Order Backlog
, page 1-2;
Backlog Definition, Implications, and Real-
World Examples - Investopedia
Processed or Meaningful data can be defined as ___________
B
Explanation:
Processed or meaningful data can be defined as information, which is data that has been organized,
processed, or structured in a meaningful way according to the given requirement. Information is
processed data which includes data that possess context, relevance, and purpose. Information is also
the output of data processing, which is the collection and transformation of raw data into useful
information. Information can be used for decision-making, analysis, or communication
purposes. Reference:
https://careerfoundry.com/en/blog/data-analytics/what-is-data-processing/
https://www.lisedunetwork.com/definition-and-types-of-information/
Which two factors are important while considering Interpreting Information? (Choose two)
B, C
Explanation:
Interpreting information means understanding its meaning and implications in a given context. Two
factors that are important while considering interpreting information are external and situational.
External factors refer to the sources, reliability, validity, and timeliness of the information. Situational
factors refer to the purpose, audience, and expectations of the information. These factors help to
evaluate the relevance, accuracy, and usefulness of the information for a specific situation or
problem. Reference:
Certified Information Technology Manager (CITM) - gaqm.org
, page 7;
Certified
Information Technology Manager (CITM) - GAQM
, Module 2 – Understanding and Interpreting
Information.
Important decision may require more care in analyzing data.
A
Explanation:
Important decisions may require more care in analyzing data because they have higher stakes,
greater uncertainty, and more complexity. Data analysis can help managers to identify patterns,
trends, correlations, and causal relationships that can inform their decision making. Data analysis can
also help managers to evaluate alternatives, test hypotheses, and predict outcomes. However, data
analysis is not a substitute for judgment, intuition, and creativity. Managers should also consider the
quality, reliability, and validity of the data, as well as the ethical and social implications of their
decisions. Reference:
CITM Course Outline
,
Sample Exam - GAQM
,
TEST 1 2020, questions and
answers - CITM 102 TEST BANKS … - Studocu
Who looks for a quantitative information?
A
Explanation:
An analytic decision maker looks for quantitative information, or data that can be counted or
measured in numerical values. An analytic decision maker uses logic, facts, and statistics to make
decisions, and prefers objective and structured data. A heuristic decision maker, on the other hand,
looks for qualitative information, or data that is descriptive and not expressed numerically. A
heuristic decision maker uses intuition, experience, and judgment to make decisions, and prefers
subjective and unstructured data. Reference:
CITM Study Guide
, page 8, section 2.3;
What is
Quantitative Data?
, paragraph 2.
The requirements for managerial control decisions fall between Operational and Strategic planning.
A
Explanation:
Managerial control decisions are those that involve measuring and correcting the performance of
activities of subordinates to ensure that the enterprise objectives and plans are being accomplished.
Managerial control decisions fall between operational and strategic planning because they are
concerned with both executing the strategy and tracking its progress. Operational control decisions
are those that focus on the efficiency and effectiveness of specific processes, tasks, and functions.
Strategic control decisions are those that evaluate the alignment of the strategy with the external
and internal environment, and make adjustments if necessary. Reference:
Managerial Control:
Definition, Features, Scope, and Process
,
Types and Levels of Control – Principles of
Management
,
The Control Function of Management - MIT Sloan Management Review
Knowledge is a strategic resource for many organizations.
A
Explanation:
Knowledge is a strategic resource for many organizations because it enables them to create value,
innovate, and compete in the knowledge economy. Knowledge management is the process of
acquiring, creating, sharing, and applying knowledge to achieve organizational goals and objectives.
Knowledge strategies are the plans and actions that align the knowledge resources and capabilities
of an organization with its intellectual requirements and strategic direction. A knowledge strategy
defines how an organization intends to use knowledge as a source of competitive advantage and
how it will manage its knowledge assets and processes effectively and efficiently. Reference:
Knowledge Strategies - Cambridge University Press & Assessment1
Strategic knowledge management: theory, practice and future challenges - Emerald Insight2
Managing organizational knowledge as a strategic asset - Emerald Insight3
Which type of knowledge is represented by facts?
A
Explanation:
Explicit knowledge is the type of knowledge that can be easily articulated, expressed, and recorded
in the form of text, number, symbol, code, formula, or musical note. It is the knowledge that is based
on facts, data, and rules that can be shared and communicated.
Examples of explicit knowledge are
company policies, process documents, research reports, etc12345
Reference:
: Different Types of Knowledge: Implicit, Tacit, and Explicit | Bloomfire
: Tacit Knowledge Vs. Explicit Knowledge - Association for Intelligent Information Management
: Tacit Knowledge: Definition, Examples, and Importance - Helpjuice
: Explicit Knowledge: Definition, Examples, and Methods - Document360
: Difference Between Explicit Knowledge and Tacit Knowledge - Key Differences
Which type of knowledge is difficult to explain?
A
Explanation:
Tacit knowledge is the knowledge that is acquired from one’s own experience, which cannot be
easily expressed through words or pictures. It is personal, subjective, and based on intuition and
insights. It is difficult to explain because it is often implicit, uncodified, and context-specific.
Examples of tacit knowledge include facial recognition, riding a bike, or playing a musical
instrument. Reference:
Tacit Knowledge Vs. Explicit Knowledge
,
Difference Between Explicit
Knowledge and Tacit Knowledge
,
Tacit vs explicit knowledge: Exploring the key differences
,
Different
Types of Knowledge: Implicit, Tacit, and Explicit
,
Explicit Knowledge: Definition, Examples, and
Methods