Exin siamf practice test

BCS Service Integration and Management Exam


Question 1

Which process manages escalations regarding the performance of a service provider?

  • A. business relationship management
  • B. incident management
  • C. service level management
  • D. supplier management
Answer:

D

Discussions

Question 2

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

  • A. appoint the service integrator and provider
  • B. establish a governance framework
  • C. manage day to day service delivery
  • D. manage processes, teams, and tools
Answer:

B

Discussions

Question 3

The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?

  • A. customer organization
  • B. internal service provider
  • C. retained capabilities
  • D. service integrator
Answer:

D

Discussions

Question 4

What is the focus of the customer organization layer?

  • A. delivery
  • B. integration
  • C. operation
  • D. strategy
Answer:

D

Discussions

Question 5

In which SIAM roadmap stage are roles and responsibilities allocated?

  • A. Discovery and Strategy
  • B. Implement
  • C. Plan and Build
  • D. Run and Improve
Answer:

B

Discussions

Question 6

What is a mitigation for the risk of ineffective data segregation?

  • A. designing and implementing end-to-end security management
  • B. documenting the expected benefits
  • C. implementing clear policies for data, tooling and processes
  • D. regularly reviewing reports to confirm they are still fit for purpose
Answer:

A

Discussions

Question 7

How can ISO/IEC 20000 best be used during the execution of a SIAM roadmap?

  • A. as the SIAM model
  • B. as the standard for prospective service providers
  • C. as means creating a collaborative culture for SIAM ecosystems
Answer:

C

Discussions

Question 8

Which process evaluates and negotiates proposals from prospective service providers?

  • A. contract management
  • B. financial management
  • C. service level management
  • D. supplier management
Answer:

A

Discussions

Question 9

When an incident occurs, what approach should a service provider adopt in order to overcome the
challenges of cross-functional teams?

  • A. argue first, fix later
  • B. fix first, argue later
  • C. Ishikawa approach
  • D. Root-cause analysis
Answer:

B

Discussions

Question 10

What is the objective of the Implement stage of the SIAM roadmap?

  • A. complete the design of the SIAM model, including the services that are in scope
  • B. define the strategy and outline the model for SIAM and the services in scope
  • C. manage day to day service delivery, processes, teams and tools
  • D. manage the transition of the previous ecosystem from the current state to the desired state
Answer:

D

Discussions
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