Which process manages escalations regarding the performance of a service provider?
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?
What is the focus of the customer organization layer?
In which SIAM roadmap stage are roles and responsibilities allocated?
What is a mitigation for the risk of ineffective data segregation?
How can ISO/IEC 20000 best be used during the execution of a SIAM roadmap?
Which process evaluates and negotiates proposals from prospective service providers?
When an incident occurs, what approach should a service provider adopt in order to overcome the
challenges of cross-functional teams?
What is the objective of the Implement stage of the SIAM roadmap?