What is the challenge of a legacy contract not being fit for purpose?
A.
aligning contractual requirements with the new SIAM model
B.
balancing the level of control against expected benefits
C.
the customer does not get what they expect
D.
understanding the expected benefits and costs
Answer:
A
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 2
What is an activity of the Run and Improve stage of the SIAM roadmap?
A.
approve the full business case
B.
introduce service providers
C.
operate governance structures
D.
understand the marketplace
Answer:
C
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 3
What is a disadvantage of the hybrid service integrator structure?
A.
The customer can inadvertently develop a long term dependency on the service integration partner.
B.
The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.
C.
The high level of dependency on the service integrator adds risks to continuity.
D.
The service integrator might be perceived to be biased, even if this is not the case.
Answer:
C
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 4
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
A.
complete the design of the SIAM model
B.
establish the SIAM transition project
C.
put in place and in use the new SIAM model
D.
obtain full approval of the SIAM model
Answer:
B
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 5
What is a benefit of adopting SIAM for an organization?
A.
SIAM enables effective contracts between the service integrator and the service providers.
B.
SIAM makes service providers accountable for the end-to-end delivery of services.
C.
SIAM provides a single point of control for the integrated delivery of services.
D.
SIAM provides service providers with a tool to support their internal processes.
Answer:
C
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 6
Which process ensures that service performance meets agreed requirements?
A.
change management
B.
incident management
C.
project management
D.
service level management
Answer:
D
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 7
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?
A.
change management forum
B.
integrated change advisory board
C.
service owner
D.
service provider
Answer:
B
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 8
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
A.
customer organization
B.
lead supplier
C.
prime vendor
D.
service integrator
Answer:
A
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 9
What is an objective of the Run and Improve stage of the SIAM roadmap?
A.
design processes
B.
implement processes
C.
manage processes
Answer:
C
User Votes:
A
50%
B
50%
C
50%
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Question 10
Which process records and manages service issues that are interrupting the availability of a service?
A.
change management
B.
incident management
C.
problem management
D.
request fulfillment
Answer:
B
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 11
Which set of common process considerations includes understanding how compliance and assurance will be managed?
A.
complexity
B.
data and information
C.
ownership of the end-to-end process
D.
toolset
Answer:
B
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 12
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
A.
appoint the service integrator
B.
produce the outline business case
C.
ongoing organizational change management
D.
operate governance structures
Answer:
B
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 13
In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?
A.
Discovery and Strategy
B.
Implement
C.
Plan and Build
D.
Run and Improve
Answer:
A
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 14
An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment. In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?
A.
automated test suites for the end-to-end service
B.
integrated change advisory board
C.
removal of waste from the process
D.
trust the service providers and empower them to deliver their services without interference
Answer:
A
User Votes:
A
50%
B
50%
C
50%
D
50%
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Question 15
What driver is related to service satisfaction?
A.
a corporate governance requirement, for instance a new act
B.
prevention of duplication of resources and activities across multiple service providers
C.
the reduction of Shadow IT
D.
the pace with which changes are made to meet business requirements