Which of the following is one of the key objectives to focus on in delivering a portfolio of IT services
to the business?
A
Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a
stakeholder or service status report?
B
Which of the following is a type of risks list used by the MOF Risk Management Discipline?
B
According to the MOF guidance, which of the following is a key requirement for planning Service
Solutions?
D
Which of the following common activities is owned by the Infrastructure Role Cluster?
B
How is the MOF guidance meant to be applied?
A
Which of the following is a key component of the MOF Process Model?
A
What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business
advantage?
A
Within the operations life cycle, which Operations Management Review (OMR) follows the
Supporting Quadrant?
D
Which Service Management Function has maintaining security according to agreed policies across
the services and systems as its main goal?
B