What is a valid reason for an IT service provider to adopt and implement the ISO/IEC 20000
What is an example of a Configuration item (CI)?
When implementing a new version of an application both Change management and Release
management are involved.
What is the responsibility of the Change management process here?
Which Changes should be documented through formal change records?
What is the objective of the maintain and improve the SMS stage (Act)?
According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with
contractual disputes with suppliers.
Which process is responsible for the definition of this process?
How should the requirements for Service continuity and availability be identified?
Customer satisfaction measurement is an important activity in the Business relationship
What is the objective of Customer satisfaction measurement?
What is the best definition of a Service management system?
Which interested party will define Service level requirements?