Which critical task must be performed during the Qualification phase?
A
Explanation:
According to the Cisco website1
, one of the critical tasks during the Qualification phase is to validate
customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
Updating the ATR report with any changes or corrections
During which activity of the renewal process would an RM provide an appropriate co-termination
timeframe and gain required internal approvals?
C
Explanation:
According to a practice exam question from TestPrep2
, the correct answer is C. proposal build.
During this activity, an RM would:
Provide an appropriate co-termination timeframe and gain required internal approvals
Align with the account team on the renewal strategy and value proposition
Create a renewal proposal that meets customer needs and expectations
Which licensing model is the most complex for a customer to manage?
D
Explanation:
La Carte licensing model is the most complex for a customer to manage because it requires the
customer to purchase and activate individual licenses for each product and feature they want to use.
This can result in a large number of licenses to track and renew, as well as compatibility issues
between different products and versions.
A La Carte licensing also does not provide the benefits of
Cisco’s Software Buying Programs, such as financial predictability, access to incentives, and
subscription co-termination1
.
Reference: 1
: Cisco Software Licensing Guide - Cisco
Which licensing model represents the highest value?
D
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their
software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed
term and price
The ability to deploy software anytime, anywhere, without additional costs or approvals
The flexibility to grow and adjust their software usage without overage fees or penalties
The convenience of co-terminating all their subscriptions at the end of the EA term
The option to include Cisco services and support in their EA2
Reference: 2
: Cisco Enterprise Agreement - Cisco
Who do Renewals Managers (RMs) work with?
A
Explanation:
According to the Cisco website1
, RMs work with account managers to drive ongoing revenue risk
assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
Reference: 1
: Cisco Renewals Manager - Cisco
Which strategy for successful renewal of service contracts calls for discussing changes in the network
and identifying any uncovered add tons to the network?
D
Explanation:
one of the strategies for successful renewal of service contracts is to explore up sell opportunities,
which means:
Discussing changes in the network and identifying any uncovered additions to the network
Recommending new or upgraded products or services that can enhance customer value and
outcomes
Aligning with the account team on the up sell value proposition and proposal
Reference: 2
: Cisco Renewals Manager (700-805 CRM) Practice Exam - TestPrep
What is the future state goal of licensing at Cisco?
A
Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
Simplify and streamline license management across Cisco products and solutions
Provide customers with a flexible and transparent way to consume Cisco software
Enable customers to view and manage their licenses through a single portal (Cisco Smart Software
Manager)
Reduce operational costs and complexity for customers and partners
Reference: 3
: Cisco Smart Licensing - Cisco
How does Cisco define Business Critical Services?
A
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology,
which provide customers with:
Expert guidance and best practices to optimize their network performance, security, and availability
Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
Insights and analytics to measure and improve their operational efficiency, agility, and innovation
Reference: 4
: Business Critical Services - Cisco
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
CD
Explanation:
According to the CCW-R User Guide5
, some of the actions that a partner or customer can perform
within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a
quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status,
expiration date, product coverage, etc., as well as request a quote or renew their contracts.
Reference: 5
: CCW-R User Guide - Cisco
How does Cisco define AT R?
A
Explanation:
A) Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1
, ATR stands for Available
To Renew, which is defined as:
Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or
365 days)
A key metric for measuring the renewal opportunity and performance
A report that shows the contract details, status, expiration date, product coverage, etc.
Reference: 1
: Cisco Renewals Manager - Cisco
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
BDE
What support should an RM take from the CSM?
B
Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment
Provide feedback and insights on customer health, satisfaction, and adoption
Which services are contained in the CX portfolio?
D
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help
customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to
help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and
migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer’s
network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers
develop their skills and capabilities on Cisco technologies
Reference: 4
: Services - Cisco
Which strategy contributes to the successful renewal of service contracts?
C
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network
behaviors?
B
Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or
suspicious network behaviors, which can help customers with:
Detecting and responding to advanced threats across their network
Gaining visibility and control over their network traffic and activity
Improving their network performance, security, and compliance
Reference: 2
: Cisco Stealthwatch - Cisco