Which deal has set the European Union on track to become the first carbon-neutral continent by
2050?
D
Explanation:
The European Green Deal is a comprehensive policy initiative launched by the European Commission
in December 2019, with the objective of making the European Union (EU) the first climate-neutral
continent by 2050. It serves as the roadmap for transforming the EU's economy and society to
become more sustainable by reducing greenhouse gas emissions, decoupling economic growth from
resource use, and ensuring a just transition for all citizens. The deal's ambitious goals are aligned
with the Paris Agreement to limit global temperature rise.
Key components of the European Green Deal include:
Climate Action: The EU aims to reduce greenhouse gas emissions by at least 55% by 2030 compared
to 1990 levels. This is considered a significant step toward reaching net-zero emissions by 2050.
Clean Energy Transition: The Deal encourages the adoption of renewable energy, improvement in
energy efficiency, and reducing dependence on fossil fuels.
Circular Economy: The European Green Deal promotes the concept of a circular economy, where
resources are reused, recycled, and waste is minimized.
Biodiversity Conservation: It also emphasizes the importance of biodiversity, aiming to restore
degraded ecosystems, reduce pollution, and enhance the sustainable management of natural
resources.
Sustainable Agriculture and Food: Through initiatives like the Farm to Fork Strategy, the EU is striving
to ensure a more sustainable food system by reducing the environmental and climate impact of
agriculture.
The European Green Deal is supported by legislative packages such as the "Fit for 55" proposals,
which include laws and regulations that guide EU member states in achieving their climate goals.
These laws touch upon sectors like energy, transportation, industry, and agriculture.
Environmental Sustainability References:
European Commission. (2019). The European Green Deal. Retrieved from:
https://ec.europa.eu/green-deal
European Environment Agency. (2020). The European Green Deal: Success Factors and Challenges.
United Nations Framework Convention on Climate Change (UNFCCC). (2020). The Role of the
European Green Deal in Climate Action.
What is a principle of circular economy?
B
Explanation:
A principle of the circular economy is to encourage customers to consume less by promoting
resource efficiency, waste reduction, and sustainable consumption patterns. The circular economy
model seeks to minimize the use of raw materials and reduce waste by designing products to last
longer, promoting reuse, recycling, and sharing, and encouraging more responsible consumption
habits. It opposes the linear economy, where products are made, used, and discarded.
Key principles of the circular economy include:
Design out waste and pollution: Products are designed in a way that they can be reused, repaired, or
recycled, thus reducing waste generation.
Keep products and materials in use: This involves extending the life cycle of products by encouraging
repair, refurbishment, remanufacturing, and recycling.
Regenerate natural systems: The circular economy aims to create positive environmental benefits,
such as restoring biodiversity and reducing pollution through better resource management.
By encouraging consumers to use fewer resources, adopt durable products, and consider repair and
recycling options, the circular economy promotes a sustainable future. This practice is essential to
reduce the environmental impact associated with resource extraction and waste generation.
Environmental Sustainability References:
Ellen MacArthur Foundation. (2017). What is the Circular Economy?
European Commission. (2020). A New Circular Economy Action Plan for a Cleaner and More
Competitive Europe.
United Nations Environment Programme (UNEP). (2019). Circular Economy for Sustainable
Development.
What are two ways partners and customers can reduce their environmental footprint? (Choose two.)
C, E
Explanation:
Partners and customers can reduce their environmental footprint by adopting the following two
methods:
Set sustainability goals and post them on the organization's website (C): Establishing clear
sustainability goals allows organizations to align their operations with environmental objectives, such
as reducing carbon emissions, increasing energy efficiency, or minimizing waste. Publicly posting
these goals on the website increases transparency and accountability, encouraging stakeholders to
track progress. Setting measurable targets ensures that companies are actively working towards
reducing their ecological footprint and contributing to global sustainability efforts.
Move to a hybrid work environment using Cisco Webex (E): Transitioning to a hybrid work
environment, which combines remote and in-office work, can significantly reduce an organization’s
carbon footprint by minimizing employee commuting and office energy consumption. Tools like Cisco
Webex facilitate virtual collaboration, enabling organizations to maintain productivity while reducing
the need for travel, thereby cutting down on greenhouse gas emissions and supporting a more
sustainable work model.
Environmental Sustainability References:
Cisco. (2021). Cisco Webex and Hybrid Work: Reducing Your Carbon Footprint with Collaboration
Technology.
Global Reporting Initiative (GRI). (2020). Setting Corporate Sustainability Goals.
International Telecommunication Union (ITU). (2021). The Role of Hybrid Work in Sustainable
Development.
Which percentage of a commercial building's energy costs are lighting and HVAC responsible for,
according to the US Department of Energy?
C
Explanation:
According to the U.S. Department of Energy, lighting and HVAC (Heating, Ventilation, and Air
Conditioning) systems are responsible for approximately 57% of a commercial building's total energy
costs. These two systems are the primary energy consumers in commercial buildings due to their
continuous operation in maintaining comfort and lighting in large spaces. HVAC systems, in
particular, consume substantial energy for heating, cooling, and air distribution, while lighting
systems are significant because of the large number of fixtures and extensive operating hours.
Energy efficiency measures, such as switching to LED lighting, implementing occupancy-based
controls, and upgrading HVAC systems to more energy-efficient models, are common strategies to
reduce energy consumption and lower operating costs in commercial buildings.
Environmental Sustainability References:
U.S. Department of Energy. (2021). Energy Efficiency Trends in Commercial Buildings.
Energy Star. (2020). Commercial Building Energy Consumption Survey.
American Council for an Energy-Efficient Economy (ACEEE). (2020). Reducing Energy Use in
Commercial Buildings.
Which type of leader collaborates across the organization on technology needs and advises business
leaders on technical solutions?
A
Explanation:
An IT Leader is the type of leader who collaborates across the organization on technology needs and
advises business leaders on technical solutions. IT leaders play a critical role in managing the
organization’s technology infrastructure, ensuring that it supports business goals while also driving
digital transformation. They work closely with various departments to understand their technology
requirements and recommend solutions that improve operational efficiency, enhance security, and
support sustainability initiatives, such as reducing the company’s carbon footprint by adopting
energy-efficient technologies or implementing smart building systems.
Environmental Sustainability References:
Gartner. (2021). IT Leadership in the Age of Digital Transformation.
Cisco. (2022). The Role of IT in Sustainability and Digital Transformation.
McKinsey & Company. (2021). The Evolving Role of IT Leaders in Sustainable Business Strategies.
What is a benefit that IoT Smart Sensors deliver?
B
Explanation:
IoT Smart Sensors deliver significant benefits, including optimizing energy costs with a centralized
infrastructure and features such as occupancy-based controls. These sensors enable real-time
monitoring and control of lighting, HVAC, and other systems in buildings. Occupancy-based controls,
for instance, allow the systems to adjust based on actual room usage, turning off lights or adjusting
heating and cooling when areas are unoccupied, thereby reducing unnecessary energy consumption.
Other benefits of IoT Smart Sensors include enhanced operational efficiency, data-driven decision-
making, and improved sustainability by minimizing resource use.
Environmental Sustainability References:
International Energy Agency (IEA). (2020). Smart Buildings: Energy Efficiency Solutions with IoT.
Cisco. (2021). IoT Solutions for Smart Buildings and Sustainability.
World Economic Forum. (2022). IoT and Smart Sensors: A Key to Reducing Energy Costs and Carbon
Footprints.
What is a benefit for partners to operate a more sustainable practice?
D
Explanation:
A benefit for partners to operate a more sustainable practice is that it helps keep technology gear off
the grey market. The grey market refers to the trade of goods through unofficial or unauthorized
channels, which can undermine warranty, security, and compliance standards. By implementing
sustainable practices such as proper recycling, refurbishing, or resale through authorized channels,
partners ensure that technology equipment is disposed of or repurposed in an environmentally
friendly manner. This not only reduces e-waste but also prevents outdated or unapproved technology
from being sold on the grey market, which can harm both the environment and the company’s
reputation.
Sustainable practices include lifecycle management of equipment, responsible recycling, and offering
technology take-back programs, which ensure that equipment is either refurbished for reuse or
properly recycled, thus avoiding the grey market.
Environmental Sustainability References:
U.S. Environmental Protection Agency (EPA). (2021). Sustainable Materials Management: Electronics
and the Circular Economy.
Cisco. (2022). Sustainability in Technology and Grey Market Prevention.
United Nations Environment Programme (UNEP). (2020). The Role of Circular Economy in Preventing
Grey Market Activities.
Why are companies moving to a circular economy?
B
Explanation:
Companies are moving to a circular economy because it helps mitigate risks and increase supply
chain resilience. In a circular economy, companies reduce dependence on raw materials by reusing,
recycling, and remanufacturing products, which helps them buffer against supply chain disruptions
caused by resource scarcity, price volatility, or geopolitical issues. By keeping materials in use longer
and reducing waste, companies also lessen their environmental impact and build more resilient,
sustainable business models.
This transition not only decreases environmental risks but also promotes innovation in product
design, enhances resource efficiency, and reduces overall production costs. As companies face
increasing pressure to align with sustainability regulations and customer demand for greener
products, adopting a circular economy becomes a crucial strategy for risk management and
operational continuity.
Environmental Sustainability References:
Ellen MacArthur Foundation. (2020). Circular Economy in Business: Risk Mitigation and Resilience.
World Economic Forum. (2021). Building Resilient Supply Chains Through Circular Economy Practices.
McKinsey & Company. (2020). The Business Case for a Circular Economy: Risk Reduction and
Competitive Advantage.
What is the innovative device called RACHEL?
A
Explanation:
RACHEL (Remote Area Community Hotspot for Education and Learning) is an innovative device that
acts as a miniature internet with built-in servers and Wi-Fi routers. It is designed to bring educational
resources to remote areas without reliable internet access. The device stores a large amount of
offline content, such as educational materials, Wikipedia articles, Khan Academy videos, and open-
source textbooks, which can be accessed by users via Wi-Fi without needing an internet connection.
This is a powerful tool for promoting education in underserved regions, particularly in developing
countries or areas affected by limited infrastructure.
By enabling access to educational content without internet connectivity, RACHEL supports the
United Nations’ Sustainable Development Goals (SDGs), particularly those related to education and
reducing inequalities.
Environmental Sustainability References:
World Possible. (2020). RACHEL – Remote Area Community Hotspot for Education and Learning.
United Nations Educational, Scientific and Cultural Organization (UNESCO). (2021). The Role of
Technology in Expanding Access to Education.
Which feature was added to the headquarters of Cisco's partner, Charter, to support a responsible
and sustainable environment?
A
Explanation:
At the headquarters of Cisco's partner, Charter, a key feature added to support a responsible and
sustainable environment was an optimal building layout for space utilization. Optimizing space
utilization is a sustainability practice that reduces the environmental footprint by minimizing the
amount of space required for operations, which in turn lowers energy consumption for heating,
cooling, and lighting. A well-planned layout also improves operational efficiency, reduces costs, and
encourages sustainable practices within the building, such as increased natural lighting and better
ventilation, contributing to a more energy-efficient workspace.
This sustainable design choice supports both environmental and operational goals by lowering
resource consumption and fostering a more responsible, energy-efficient infrastructure.
Environmental Sustainability References:
U.S. Green Building Council. (2020). Sustainable Building Design and Space Utilization Best Practices.
Cisco. (2021). Sustainable Facilities and Space Optimization Strategies.
Which task should be completed before meeting with a customer for an exploratory discussion?
C
Explanation:
Before meeting with a customer for an exploratory discussion, the most important task to complete
is doing background research. This involves understanding the customer's business, their industry,
potential pain points, and any existing sustainability or technology initiatives they may have.
Conducting thorough research allows you to tailor the discussion to the customer’s needs,
demonstrating that you understand their challenges and are prepared to offer relevant solutions.
Preparation through research enables more productive conversations and increases the likelihood of
establishing a strong, trust-based relationship with the customer.
Environmental Sustainability References:
Harvard Business Review. (2021). The Importance of Background Research in Customer Engagement.
McKinsey & Company. (2020). How to Prepare for Successful Customer Meetings: A Research-Driven
Approach.
Which percent of partners are expected to increase revenue from a sustainability solution?
C
Explanation:
According to industry research, 55% of partners are expected to increase their revenue from offering
sustainability solutions. Sustainability is becoming a key driver of business growth as companies seek
to reduce their environmental impact, comply with regulations, and meet the growing demand for
eco-friendly products and services. Partners offering solutions that help organizations become more
energy-efficient, reduce carbon emissions, or transition to a circular economy are positioned to
capitalize on this shift.
This trend highlights the increasing importance of sustainability in business strategy, as both
customers and governments push for more sustainable practices across industries.
Environmental Sustainability References:
IDC. (2021). Sustainability Trends Driving Growth in IT Solutions.
Cisco. (2021). The Financial Benefits of Embracing Sustainability in Business.
McKinsey & Company. (2021). Sustainability: A Key Business Driver for Growth.
By which year has Cisco committed to net-zero greenhouse gas emissions?
B
Explanation:
Cisco has committed to achieving net-zero greenhouse gas (GHG) emissions by 2040 across its entire
value chain. This ambitious target includes not only reducing direct emissions from its operations
(Scope 1) and purchased energy (Scope 2) but also addressing indirect emissions from its products,
services, and supply chain (Scope 3). Cisco’s approach includes adopting renewable energy,
improving energy efficiency in its products and operations, and working with suppliers to minimize
their carbon footprint.
The company’s sustainability strategy is aligned with global efforts to combat climate change,
including the goals of the Paris Agreement to limit global warming.
Environmental Sustainability References:
Cisco. (2021). Cisco's Net Zero Commitment: Path to 2040.
U.S. Environmental Protection Agency (EPA). (2022). Corporate Net Zero Goals and Emissions
Reductions.
United Nations Framework Convention on Climate Change (UNFCCC). (2021). Net Zero Emissions
Commitments and Corporate Responsibility.
What is a concern for sustainability leaders?
D
Explanation:
A primary concern for sustainability leaders is positioning the organization as a sustainability leader.
This involves integrating sustainable practices into the company’s strategy, operations, and culture
while also communicating the organization's environmental impact and initiatives to stakeholders.
Sustainability leaders aim to ensure that their organization not only complies with environmental
regulations but also stands out in the marketplace as a pioneer in sustainability, which can enhance
brand reputation, attract customers, and drive long-term success.
This role also involves balancing economic performance with social and environmental responsibility,
navigating evolving sustainability standards, and addressing stakeholder expectations.
Environmental Sustainability References:
Harvard Business Review. (2020). How Sustainability Leadership Can Drive Competitive Advantage.
McKinsey & Company. (2021). The Role of Sustainability Leaders in Corporate Strategy.
World Economic Forum. (2022). Sustainability Leadership and Corporate Positioning in a Changing
Market.
What are two potential benefits of operating a more sustainable practice? (Choose two.)
A, C
Explanation:
Operating a more sustainable practice offers two significant benefits:
Allows partners to meet Request for Proposal (RFP) requirements (A): Many organizations, especially
in the public and corporate sectors, now require sustainability commitments in their RFPs. By
incorporating sustainable practices, partners can better meet these requirements, which increases
their chances of winning contracts and expanding business opportunities.
Provides access to green recovery funds (C): Governments and financial institutions are increasingly
offering green recovery funds or incentives to organizations that focus on sustainability. These funds
help businesses transition to more sustainable operations, offering financial support for green
initiatives like energy efficiency improvements, renewable energy adoption, and waste reduction.
Access to such funds can provide a competitive advantage and reduce operational costs.
Environmental Sustainability References:
European Commission. (2021). Green Recovery: Supporting Businesses to Transition to Sustainability.
United Nations Environment Programme (UNEP). (2022). Sustainable Procurement and Meeting RFP
Requirements.
World Bank. (2021). Green Funds for Economic Recovery and Sustainable Business Development.