cisco 500-450 practice test

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)


Question 1

With Cisco Finesse 11.0, which two commands will stop and start the Tomcat service? (Choose two.)

  • A. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
  • B. To start the Cisco Tomcat service, enter this CLI command: utils service Tomcat
  • C. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
  • D. To start the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Finesse Tomcat
  • E. To start the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
  • F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Finesse Tomcat
Answer:

C E

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Question 2

Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?

  • A. dbagent
  • B. ccagent
  • C. opcs
  • D. mds
Answer:

B

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Question 3

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

  • A. ICM Organizational Unit
  • B. ICM facility
  • C. ICM User Group policy
  • D. ICM Security policy
  • E. ICM instance
  • F. ICM agent users
Answer:

A B E

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Question 4

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service
must be restarted for changes to take effect?

  • A. Cluster Manager
  • B. Cisco Dirsync
  • C. Cisco Finesse Tomcat
  • D. System Application Agent
  • E. Cisco DB
Answer:

C

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Question 5

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

  • A. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.
  • B. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP
  • C. Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom
  • D. Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x-cisco-origIP
  • E. Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.
Answer:

A B

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Question 6

Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose
two.)

  • A. You cannot enable hyper-threading at the hypervisor level.
  • B. Disable hyper-threading, but you can over-subscribe the vCPU and vRAM.
  • C. Enable hyper-threading at the Guest OS level.
  • D. Enable hyper threading at the hypervisor level.
  • E. Enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
Answer:

A C

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Question 7

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

  • A. router
  • B. opc
  • C. ccagent
  • D. mds
Answer:

D

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Question 8

Refer to the exhibit.

In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing
script to transfer the call to an external script (CVP VXML application)? (Choose two.)

  • A. Go to Script node
  • B. Send to VRU node
  • C. Queue to Skill Group node
  • D. Translation Route to VRU node
  • E. Route Select node
Answer:

B D

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Question 9

Which statements about administrative scripts in the Cisco UCCE solution is true?

  • A. Administrative scripts can use an ICM gateway node.
  • B. Administrative scripts can run more than one time per second.
  • C. Administrative scripts must be associated with a call type.
  • D. Administrative scripts can use a DB Lookup node.
Answer:

D

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Question 10

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble
logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

  • A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.
  • B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
  • C. MAC address of the phone not associated with PG user.
  • D. Phone Join Across Lines feature is enabled.
  • E. Phone IPv6 feature is enabled.
Answer:

A

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