Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS
protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose
two.)
BD
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/fines
se_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-
1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
When the HTTPS protocol is used to access the administration console or agent desktop in Cisco
Finesse, the primary and secondary servers accept only digital certificates that are issued by a
certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an
identity, such as the name of a person or an organization, and the certificate is issued by a trusted
third party, such as a certificate authority (CA). The digital certificate confirms the identity of the
server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third
party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
AD
Explanation:
The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified
Computing System (UCS) in a data center environment. It is defined as either Configuration Based or
Rule Based, depending on the specific use case. Configuration Based defines the server configuration
based on specific performance characteristics, while Rule Based defines the server configuration
based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based,
while VMware vSphere is optional.
To which Cisco Unified Communications Manager configuration object should the call be transferred
to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
A
Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that
enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another
ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end
reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an
agent IP phone is the physical device used by an agent to access the ICM Skill Group.
Which core components are required for calls that originate from Cisco Unified Communications
Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
B
Explanation:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP
using Comprehensive mode when using microapps, core components that are required include a
CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML
Gateway. CVP Type 10 VRUs are not required for such calls.
What are two components of Cisco VOS? (Choose two.)
BD
Explanation:
Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to
deliver real-time voice, video, and data services to their customers. The two core components of
Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is
a cloud-based contact center solution that provides organizations with the ability to manage
customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that
enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are
not components of Cisco VOS.
What are the Active and Configured CUIC Users for the 2K deployment model?
C
Explanation:
The active users are the number of users who are currently logged in and using the system, while the
configured users are the maximum number of users that the system is licensed and configured to
support. In a 2K deployment model, it means that the system can support up to 800 CUIC users and
currently 200 users are actively using it. It's important to note that these numbers are approximate,
as it would depend on the specific deployment and usage scenario.
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity
from the enterprise IP network to service provider SIP trunks?
B
Explanation:
A Session Border Controller (SBC) is a networking device designed to secure and control voice and
video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides
voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring
that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element)
is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the
enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications
Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not
enterprise-focused SBCs.
Where can the readiness for the CCE deployment be verified?
C
Explanation:
The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin ->
Deployment Settings - Inventory page. This page contains information on the infrastructure that is
required for the CCE deployment, including the number of servers, the region, and the type of
deployment.
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
B
Explanation:
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and
IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI,
SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.
Which three modes can implement single sign-on in PCCE? (Choose three.)
ABF
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
Which account does PCCE wizard use for logins to access the appropriate server and enable
interfaces, databases, and protocols?
D
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces,
databases, and protocols. This Service Account is a Windows account that has specific privileges,
such as the ability to access the server and configure the various components of PCCE. The other
options, Setup login, Windows login, and Local administrator login, are incorrect.
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco
Unified Customer Voice Portal and Cisco Unified Border Element deployment?
C
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border
Element deployment, the Cisco Unified Border Element must be configured as media pass flow-
through mode. In this mode, the Unified Border Element is configured to route all media traffic
directly to the customer voice portal and not through the voice gateway.
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
C
Explanation:
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits
that is used to route calls to specific destinations or play specific prompts to the caller. When ICM
sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error
message. This error message could be a pre-recorded message or a system generated message such
as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded
announcements to callers while they are on hold, Ringing is the sound that a caller hears when the
call is being connected and Audio is a general term that refers to the sound or voice that is played to
the caller.
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as
part of a successful SAML assertion in PCCE? (Choose two.)
AE
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with
ADFS (Active Directory Federation Services), you will need to specify certain claim rules that
determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco
Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for
backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the
applications. This attribute is used in Cisco Identity Service to match the user to their corresponding
PCCE account.
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
D
Explanation:
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the
Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the
route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).